Advanced Customer relation management tool
May 17, 2021
Advanced Customer relation management tool
Score 8 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with Zoho CRM
Customer engagement is a very complex subject and
organizing the data is quite difficult. Zoho CRM has facilitated me to a great
extent for greeting my customers with an open heart as it equips me with the essential
features, requires for direct communication with my customers. Zoho
CRM has made it possible to run multiple campaigns so that I can covert the
clients in the revenue. Project execution has become so easy to accomplish with
Zoho CRM and now I feel more confident to handle numerous sales and marketing
data.
organizing the data is quite difficult. Zoho CRM has facilitated me to a great
extent for greeting my customers with an open heart as it equips me with the essential
features, requires for direct communication with my customers. Zoho
CRM has made it possible to run multiple campaigns so that I can covert the
clients in the revenue. Project execution has become so easy to accomplish with
Zoho CRM and now I feel more confident to handle numerous sales and marketing
data.
Pros
- Through Zoho CRM I am easily managing inquires and quotations because through its data synchronization I remain to update about the most important leads and about the most important customers, thus I am better at handling the sales pipeline.
- Now I can better assist my customers seven days a week and twenty-four hours a day through its calling services that also helps me to gather their feedback, this data helps me to further bring modifications in my products.
- With its smart calling service, I can also have live chats with my customers. The interesting thing is it has a unique way of managing different chats at once and template messages create more easiness.
Cons
- In terms of project managing more modification is require.
- The application does not focus on the history, I have serious issues about the tracking of the processes and about the reporting of the previous receipts.
- Sometimes the software gets slower and some buzzing sound starts appearing on my desktop.
- Reasonable price an bundles of features and functions.
- Unlimited records.
- Efficient services and support
Zoho CRM is a remarkable CRM services provider software. It keeps on updating its features and interface as the technology gets better. I have used HubSpot CRM but that was not an appropriate solution for providing reliable customer relationship management [program].
Do you think Zoho CRM delivers good value for the price?
Yes
Are you happy with Zoho CRM's feature set?
Yes
Did Zoho CRM live up to sales and marketing promises?
No
Did implementation of Zoho CRM go as expected?
Yes
Would you buy Zoho CRM again?
Yes
Comments
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