Item: Zoho CRM
Rating: 10
Author: Ramon Khan

Use Cases and Deployment Scope

Zoho CRM is great for high-level CRM activities but I love how easy it is to use at small companies as well. It is easy to implement, customize and use also so I highly recommend it for any small business looking to change or try out a CRM. It is one of the few CRM's that offers as much customization as it does but also makes it easy to set up and get going.

Pros and Cons

Easy to set up
Easy to use
Easy to customize

Nothing, its affordable as well :-)

Return on Investment

Anytime you are able to follow up better with your customers and prospects it [increases] ROI.
Better tracking and management which also improve ROI.

Alternatives Considered

Sugar Sell (SugarCRM) and Salesforce.com

Zoho CRM is more affordable, easier to set up, manage, run reports on, customize and use.

Key Insights

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

Usability

For usability, Zoho CRM is hard to beat, not only from the setup and management side of it but also from the user perspective.

Support Rating

The best support is when you never have to contact them. I was able to figure everything out without calling support because the software was so intuitive.

Likelihood to Recommend

I think Zoho CRM is very good for small businesses since you can really trim down the functionality to just what you need but it is also very robust and can grow with your company as well.

If you want to save time, increase sales and save money, then look no further than Zoho CRM!

Software Version

Overall Satisfaction with Zoho CRM