Item: Zoho CRM
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Zoho daily to track sales opportunities. It keeps all our opportunities in an organized fashion. Then we can pull data as needed. The data is then put into spreads that can be analyzed by our owners and sales leadership.

Pros and Cons

Tracking
Organization
Easy to use
Mobile app
Data Analysis
Dashboard

Not so many input blanks in order to save the opportunity
Auto populate

Return on Investment

Increased Sales
Increased Opportunity
Organization

Usability

I'm computer illiterate and this software is very easy to use.

Product Configurability

Just right. We have someone who oversees this software within the company and it makes it helpful for them to cater the software to our needs

Alternatives Considered

Zoho is my first CRM software and I can't imagine using another one. Zoho is widely respected, user-friendly, and keeps us organized.

Key Insights

Do you think Zoho CRM delivers good value for the price?

Not sure

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

Other Software Used

ProEst Estimating Software, Acumatica, Procore

Likelihood to Recommend

From a construction standpoint, the software has been extremely helpful in maintaining organization and tracking opportunities for sales. The data is readily available for analysis and provides a glimpse of each of our branches' success and accomplishments. For those analyzing the data it also provides a glimpse into the future with the pipeline.

Zoho is AWESOME and SUPER EASY TO NAVIGATE

Software Version

Overall Satisfaction with Zoho CRM