TrustRadius
Zoom ups the ante on video conferencing
https://www.trustradius.com/web-conferencingZoomUnspecified8.7875101
Rachel Hudish profile photo
Updated February 09, 2017

Zoom ups the ante on video conferencing

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version
Business

Overall Satisfaction with Zoom

I have used Zoom across an organization when I worked remotely. It was used for all of our virtual meetings. Now, I use Zoom individually across an organization, but it is not the primary video conferencing tool.
  • Multiple video streams.
  • Easy desktop sharing.
  • Mobile accessibility.
  • Uses high amounts of bandwidth with video.
  • A breakout room function similar to Adobe Connect would be nice.
  • Polling within Zoom would be nice.
  • Improved collaboration with colleagues across multiple time-zones
  • Easy scheduling for recurring meetings
  • Easy to share recordings with peers
I did not use this functionality.
Zoom is very similar to Google Hangouts and is a little easy to access. Adobe Connect has more functions that are especially helpful in education and training. It blows Skype out of the water.
Zoom is appropriate for interviews and video conferencing for small group meetings. We would use it for our company meetings and when done in a large conference room, it can be difficult to hear and see presentations.

Zoom Feature Ratings

High quality audio
9
High quality video
7
Low bandwidth requirements
3
Desktop sharing
8
Whiteboards
8
Calendar integration
10
Meeting initiation
10
Integrates with social media
Not Rated
Record meetings / events
8
Slideshows
Not Rated
Live chat
8
User authentication
9
Participant roles & permissions
9
Confidential attendee list
5

Using Zoom

Users and Roles

100 - Zoom is used across the organization for meeting with faculty, staff, and students.

Support Headcount Required

Easy to install and sign up for a free account. Easy for IT to oversee/manage business account access.

Business Processes Supported

  • All-hands meetings
  • Video conferencing
  • Training
  • Training

Innovative Uses

  • Office hours
  • Just-in-time training
  • Recor
  • Record training/screenshare

Future Planned Uses

  • Teach students
  • Support student study groups

Likelihood to Renew

10
Zoom is easy to use and easy to send to first-time users who I may only meet with once or twice via video chat.

Evaluating Zoom and Competitors

Products Replaced

Not Sure - Adobe Connect is still used.

Key Differentiators

I was not apart of the decision making process.

Evaluation Lessons Learned

Zoom Implementation

Implementation

5
I was not involved in the implementation as those decisions were made before I joined the organization.

Implementation Details / Implementation Partner

  • Don't know

Zoom Support

Support

10
Anytime I had an issue I was able to find a solution to resolve it. Their online documents are easy to follow and use.

Zoom Customer Support Pros and Cons

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None

Premium Support

Not Sure - Unknown contract details

Bug Resolution

Using Zoom

Usability

10
It is easy to pick up and just start using regardless of being a novice or expert. It's instructions are easy to follow if you have to troubleshoot an issue.

Usability Pros and Cons

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None

Easy Tasks

  • Logging in with video (easy to configure)
  • Using conference call option is easy to use
  • Screen sharing is easy and straightforward

Difficult Tasks

  • Desktop sharing is a little tricky, but easy to get used to
  • Requires a lot of bandwidth and CPU to view video clearly

Mobile Interface Availability and Impressions

Yes - The mobile works well if you are just participating as a viewer. Video chatting with someone using a smartphone is a little difficult.