TrustRadius
Zoom Innovations
https://www.trustradius.com/web-conferencingZoomUnspecified8.7875101
Kenny Mai profile photo
October 16, 2018

Zoom Innovations

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version
Enterprise

Overall Satisfaction with Zoom

We recently deployed Zoom globally. We've successfully deployed to Japan, Europe, Asia, North America, Brazil.
We currently use it throughout all departments
  • Content Sharing
  • Amazing Admin Portals
  • Live data capturing
  • Registration to iPads/Androids to multiple rooms with a single activation code
  • Webinar with more than 1 spotlight feature
  • Recording in side by side view instead of picture in picture
  • Saved cost
  • Amazing Scheduling syncing with Office 365
  • Easy meetings from mobile app
We currently use a couple of Zoom Rooms, but are in a migration to changing to a lot more. I love the upgrading and managing all the Zoom Rooms on the admin portal
Zoom is a lot more innovative and user friendly.
Webex does not cater to their customers as much as in creating newer features.
Really easy to use.
You don't need to buy the most expensive software.

Zoom Feature Ratings

High quality audio
9
High quality video
10
Low bandwidth requirements
7
Desktop sharing
8
Whiteboards
5
Calendar integration
9
Meeting initiation
9
Integrates with social media
6
Record meetings / events
9
Slideshows
5
Live chat
9
Audience polling
9
Q&A
9
User authentication
10
Participant roles & permissions
9

Using Zoom

Users and Roles

26000 - E-commerce

Support Headcount Required

9000 - Knowledge of dialing into a conference.
How to scheduling a meeting
How to join a Webinar

Business Processes Supported

  • Webinar
  • Collaboration
  • Meetings globally

Innovative Uses

  • Webinar for Global Meetings
  • Scheduling display
  • DIgital Signage

Future Planned Uses

  • Q&A
  • Polling
  • Live Closed Captioning

Likelihood to Renew

10
Everyone's feed back at our company about zoom has been amazing.
Webinar is an amazing tool for our global meetings.

Evaluating Zoom and Competitors

Products Replaced

Yes - Webex. Webex was becoming an issue with quality and latency. Zoom came in a showed a significant experience for our users.

Key Differentiators

  • Price
  • Product Features
  • Product Usability
Webinar was a huge deal for us for our global meetings and how much control we can have during a meeting

Evaluation Lessons Learned

Maybe seeing more options than just a few and the compatibility with our company

Zoom Implementation

Implementation

10
Make sure you check Firewall settings to get optimal performance for your meetings and webinars

Implementation Details / Implementation Partner

  • Implemented in-house

Implementation Issues

  • Firewall
  • Scheduling Display Features (check-in)
  • Compatibility with CIsco

Zoom Support

Support

10
I've created a couple of support tickets already and my experience has always been great. I would get a response in minutes and they quickly help me resolve my issues.

Zoom Customer Support Pros and Cons

ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Slow Initial Response

Premium Support

Yes - We do because we have such a huge company and always trying to innovate and create new features and support to help us create new features is always nice.

Bug Resolution

Exceptional Examples of Zoom Support

We had an issue with live capturing of our calls because they were an attendee in a Webinar. They are not creating a feature if we promote them they will now start capturing the data of the call for the promoted panelist

Using Zoom

Usability

10
Very easy to access. Zoom Rooms are amazing and easy to use. The Zoom Admin Portal usability is really easy to use and manage

Usability Pros and Cons

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None

Easy Tasks

  • Quick join links
  • Webinar
  • Q&A

Difficult Tasks

  • Closed captioning
  • Cloud Recording
  • Chat

Mobile Interface Availability and Impressions

Yes - Driving mode (although its bad)