Cloud Call Center

Cloud Call Center

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Score 9.3 out of 100
Cloud Call Center

Overview

What is Cloud Call Center?

Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.
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Recent Reviews

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Reviewer Pros & Cons

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Pricing

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What is Cloud Call Center?

Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is 3CX?

Cyprus based company 3CX offers an IP PBX phone system.

What is Talkdesk?

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

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Product Demos

Cloud Call Center
03:26
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Product Details

What is Cloud Call Center?

Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.

Cloud Call Center Video

Overview of Cloud Call Center

Cloud Call Center Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

 (4)

Reviews

(1-2 of 2)
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Score 9 out of 10
Vetted Review
Verified User
Cloud Call Center is used extensively by our support team and it has been a life saver. The tool is very simple at its core and get's the job done flawlessly. It has a very good inbuilt analytics tool that provides a deep dive of every session and the updates, stability/reliability of Cloud call are the best in the segment.
  • Analytics.
  • Exceptional support team.
  • Good user access controls.
  • Cost
  • Needs more feature updates.
  • More integration with third party recorders.
Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.
Rolf Kramer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
CloudCall is our primary voice technology7. It integrates with our ATS/CRM as well as our reporting tool.
  • Ease of Use
  • Softphones
  • Integration to other applications
  • Softphone UI
  • Ring options
  • Sound integration
Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.
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