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Cloud Call Center

Cloud Call Center

Overview

What is Cloud Call Center?

Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.

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Recent Reviews

TrustRadius Insights

3CLogic enables businesses to function as productive call centers by efficiently tracking call flow and productivity. Users have praised …
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Pricing

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What is Cloud Call Center?

Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Cloud Call Center?

Cloud Call Center Video

Overview of Cloud Call Center

Cloud Call Center Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(4)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

3CLogic enables businesses to function as productive call centers by efficiently tracking call flow and productivity. Users have praised its customizable reports and easy login to a cloud-based system from any location, maximizing productivity and ensuring a positive experience for callers and leads. The software assists organizations in having a centralized location for all calls, particularly for those helping people with a cancer diagnosis. Despite initial startup problems and reporting issues, users have found 3CLogic to be user-friendly and easy to comprehend, even for those with no experience in call routing. The impressive IVR functionality allows for quick changes and improvements compared to previous platforms. Customer service is highly recommended, with friendly and knowledgeable technicians providing helpful support during the transition from an old system to 3CLogic. Overall, 3CLogic serves as an ideal solution for businesses looking for a new dialer system that won't become outdated quickly and can save costs.

Integration with ServiceNow: Many users have found 3CLogic's integration with ServiceNow to be invaluable, with some stating that it is a key reason for choosing the software. They praise its capability to grow and adjust along with ServiceNow upgrades.

Responsive customer service: Users consistently mention that 3CLogic has been very responsive to their requests and requirements for custom projects. They appreciate the quick responses from the customer service team and their willingness to help during the software setup.

Ease of use: Users describe 3CLogic as easy to use and navigate, highlighting its user-friendly interface. They find it simple to adjust to fit their processes and appreciate the training provided by 3CLogic for admins and agents.

API limitations: Some users have expressed that additional API options would be desirable, suggesting that the current API functionality may not fully meet their needs.

Lack of support: Several reviewers have mentioned that support tends to be an issue, as there are only a couple of support team members who can answer questions quickly and accurately. Although some users acknowledge that support has vastly improved in the last year, others still feel that there is room for further improvement.

Complexity and learning curve: A number of users find the software to be complex and daunting, particularly for those who are new to telecommunications software. They mention difficulties in learning the console and configuring certain features, but appreciate the responsive technicians who assist them.

Based on user reviews, here are the most common recommendations for 3CLogic:

  1. Users have found 3CLogic to be a great option for effective communication at clients' homes and for flexible call center solutions.

  2. Many users highly recommend 3CLogic as the best option for call center solutions.

  3. However, some users feel that 3CLogic may not be suitable for all-in-one omnichannel solutions, suggesting that it has certain limitations in handling multiple communication channels seamlessly.

These recommendations reflect the experiences and perspectives of users who have used 3CLogic. They highlight the platform's strengths and identify areas where improvements could be made.

Reviews

(1-2 of 2)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
Cloud Call Center is used extensively by our support team and it has been a life saver. The tool is very simple at its core and get's the job done flawlessly. It has a very good inbuilt analytics tool that provides a deep dive of every session and the updates, stability/reliability of Cloud call are the best in the segment.
  • Analytics.
  • Exceptional support team.
  • Good user access controls.
  • Cost
  • Needs more feature updates.
  • More integration with third party recorders.
Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.
Contact Center Software (13)
88.46153846153847%
8.8
Agent dashboard
100%
10.0
Validate callers
90%
9.0
Outbound response
100%
10.0
Call forwarding
90%
9.0
Click-to-call (CTC)
80%
8.0
Warm transfer
90%
9.0
Predictive dialing
80%
8.0
Interactive voice response
80%
8.0
REST APIs
90%
9.0
Call scripts
90%
9.0
Call tracking
100%
10.0
Multichannel integration
80%
8.0
CRM software integration
80%
8.0
Workforce Optimization (WFO) (9)
95.55555555555556%
9.6
Inbound call routing
90%
9.0
Omnichannel inbound routing
90%
9.0
Recording
80%
8.0
Quality management
100%
10.0
Call analytics
100%
10.0
Historical reporting
100%
10.0
Live reporting
100%
10.0
Customer surveys
100%
10.0
Customer interaction analytics
100%
10.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
  • Increased efficiency.
  • Increased customer satisfaction.
  • Increased our support teams productivity.
  • Helps with training.
Rolf Kramer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
CloudCall is our primary voice technology7. It integrates with our ATS/CRM as well as our reporting tool.
  • Ease of Use
  • Softphones
  • Integration to other applications
  • Softphone UI
  • Ring options
  • Sound integration
Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.
  • No physical assets (handsets)
  • Reporting Integration
  • Click to dial functionality
Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
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