Zoom Phone

Zoom Phone

About TrustRadius Scoring
Score 8.6 out of 100
Zoom Phone

Overview

Recent Reviews

Zoom Phone is a plus

10
March 01, 2022
Zoom Phone is used not only for verbal phone calls, but to be able to follow along on any Zoom video calls whenever may be needed as well. …

Zoom Phone Review

9
July 21, 2021
We use Zoom Phone for our day to day, and weekly calls. It acts as our virtual cabin and conference rooms. Being a fully remote company …

Zoom Phone Satisfaction

8
May 10, 2021
We use Zoom Phone for our main switchboard line when people call the seminary and for the Welcome Center and Registrar lines. Several …
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Fantastic VOIP System for Remote Work

9
April 23, 2020
Zoom is used as our video conferencing system. We have several different offices throughout the world so this helps us easily connect and …
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the greatest soft phone on the market!

10
April 23, 2020
We implemented Zoom Phone after implementing the Zoom App for video conferencing for 8 months. It is so much better to have a soft phone …
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Popular Features

View all 16 features

Audio conferencing (11)

9.8
98%

Video conferencing (11)

9.6
96%

Video screen sharing (11)

9.5
95%

Call reports (10)

8.3
83%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Unavailable

What is Zoom Phone?

Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/zoom-phone

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

What is RingCentral MVP?

RingCentral MVP is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription…

Features Scorecard

Cloud PBX

8.8
88%

Call Management

8.9
89%

VoIP system collaboration

9.2
92%

Mobile apps

9.2
92%

Product Details

What is Zoom Phone?

Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).

Zoom Phone Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Zoom Phone Screenshots

Zoom Phone Videos

As shown at Zoomtopia 2019, with Zoom’s Unified Communication Platform, you can seamlessly transfer calls between hard phones, mobile devices, desktop, and even conference rooms. Your work doesn’t have boundaries, and neither should your communication. Take your calls with you, anywhere.
With Nomadic E911 for Zoom Phone, alert safety team members and 911 dispatchers simultaneously. Nomadic E911 also integrates with Zoom Digital Signage and Zoom Chat to inform employees and guide responders to emergencies. https://zoom.us/phonesystem

Zoom Phone Integrations

Zoom Phone Competitors

Zoom Phone Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Comparisons

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Reviews and Ratings

 (57)

Ratings

Reviews

(1-4 of 4)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
Though Zoom's security protocol is questionable which leads to a slightly lower score than I had intended, overall customer support for Zoom Phone and Zoom as a whole is fairly intuitive and streamlined. While the application is straight-forward enough to not necessarily warrant a lot of support, the few times have been quick and painless.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I haven't had any sort of issues with Zoom as of yet to have to call Support. That right there makes me think it's a good product. Simple and easy to use. Nothing confusing or glitchy that would make me have to get in touch with them. Straightforward so I'm not trying to figure out a specific workflow.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.