Zoom Phone Reviews

24 Ratings
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Score 8.5 out of 100

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Reviews (1-4 of 4)

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September 11, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

5
Though Zoom's security protocol is questionable which leads to a slightly lower score than I had intended, overall customer support for Zoom Phone and Zoom as a whole is fairly intuitive and streamlined. While the application is straight-forward enough to not necessarily warrant a lot of support, the few times have been quick and painless.
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April 23, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Support Rating

8
I haven't had any sort of issues with Zoom as of yet to have to call Support. That right there makes me think it's a good product. Simple and easy to use. Nothing confusing or glitchy that would make me have to get in touch with them. Straightforward so I'm not trying to figure out a specific workflow.
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April 23, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
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Feature Scorecard Summary

Hosted PBX (2)
9.5
Multi-level Interactive Voice Response (IVR) (3)
8.0
User templates (1)
10
Call reports (2)
9.5
Directory of employee names (2)
7.0
Answering rules (2)
10.0
Call recording (3)
9.3
Call park (2)
10.0
Call screening (2)
8.5
Message alerts (2)
10.0
Video conferencing (4)
9.2
Audio conferencing (4)
9.2
Video screen sharing (4)
8.7
Instant messaging (3)
8.9
Mobile app for iOS (3)
9.3
Mobile app for Android (2)
10.0

What is Zoom Phone?

Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).
Categories:  VoIP

Zoom Phone Features

Cloud PBX Features

Has featureHosted PBX
Has featureMulti-level Interactive Voice Response (IVR)
Has featureUser templates
Has featureCall reports
Has featureDirectory of employee names

Call Management Features

Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureCall screening
Has featureMessage alerts

VoIP system collaboration Features

Has featureVideo conferencing
Has featureAudio conferencing
Has featureVideo screen sharing
Has featureInstant messaging

Mobile apps Features

Has featureMobile app for iOS
Has featureMobile app for Android

Zoom Phone Screenshots

Zoom Phone Videos (2)

Zoom Phone Integrations

Microsoft Teams, Slack, Tray.io, Smarsh for Phone, Chorus for Zoom Phone, Theta Lake for Zoom Phone

Zoom Phone Competitors

Zoom Phone Support Options

 Paid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Video Tutorials / Webinar

Zoom Phone Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android

Frequently Asked Questions

What is Zoom Phone's best feature?

Reviewers rate Call recording and Mobile app for iOS highest, with a score of 9.3.

Who uses Zoom Phone?

The most common users of Zoom Phone are Small Businesses from the Computer Software industry.