Overview
What is Zoom Phone?
Built on Zoom's platform, Zoom's cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone…
Zoom Phone is excellent Cloud-Based VoIP
So glad we switched to Zoom Phone!
Why Zoom Phone is the best option?
Zoom vs Other Meeting Apps
One interface product that has all features needed
Zoom in the Legal Vertical
Global launch Zoom Phone
Zoom Phone has been a reliable resource with a really great pricing structure
Zoom Phone is a plus
A excelent option cloud Phone System nowadays
Zoom Phone Review
Zoom Phone Satisfaction
Game Changing System...Don't Waste Your Time Looking at the Others
Hold a Business Meeting From the Palm of Your Hand With Zoom Phone
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Mobile app for iOS (16)10.0100%
- Answering rules (15)10.0100%
- Call recording (17)9.898%
- Directory of employee names (15)9.393%
Reviewer Pros & Cons
Pricing
What is Zoom Phone?
Built on Zoom's platform, Zoom's cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Google Voice?
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
What is Grasshopper?
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 9.9Hosted PBX(9) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 9.6Multi-level Interactive Voice Response (IVR)(10) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 9.2User templates(11) Ratings
Create and apply batch configurations to multiple users at once
- 9.2Call reports(14) Ratings
Historical call analysis and trending metrics
- 9.3Directory of employee names(15) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 10Answering rules(15) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 9.8Call recording(17) Ratings
Automatic recording of inbound and outbound calls
- 9.9Call park(12) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 9.7Call screening(14) Ratings
Ability to block numbers or send calls directly to voicemail
- 9.7Message alerts(14) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 9.6Video conferencing(15) Ratings
Built-in video conferencing capabilities
- 9.6Audio conferencing(15) Ratings
Audio conferencing credentials for all on the system.
- 9.8Video screen sharing(15) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 9.6Instant messaging(12) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 10Mobile app for iOS(16) Ratings
App for iPhone and iPad
- 10Mobile app for Android(12) Ratings
Android app
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zoom Phone?
Zoom Phone Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Zoom Phone Screenshots
Zoom Phone Integrations
- Microsoft Teams
- Slack
- Tray.io
- Smarsh for Phone
- Chorus for Zoom Phone
- Theta Lake for Zoom Phone
Zoom Phone Competitors
Zoom Phone Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(80)Attribute Ratings
Reviews
(1-4 of 4)Hold a Business Meeting From the Palm of Your Hand With Zoom Phone
- Easy to use
- Stylish design
- High quality audio
- Zoom's questionable security
- Difficulty multitasking
- Screen sharing issues
- Hosted PBX
- N/AN/A
- Multi-level Interactive Voice Response (IVR)
- N/AN/A
- User templates
- N/AN/A
- Call reports
- N/AN/A
- Directory of employee names
- N/AN/A
- Answering rules
- N/AN/A
- Call recording
- N/AN/A
- Call park
- N/AN/A
- Call screening
- N/AN/A
- Message alerts
- N/AN/A
- Video conferencing
- 80%8.0
- Audio conferencing
- 80%8.0
- Video screen sharing
- 60%6.0
- Instant messaging
- 70%7.0
- Mobile app for iOS
- 80%8.0
- Mobile app for Android
- N/AN/A
- More inclusive meetings
- Fewer technological hang-ups
- Easier communication when working from home or outside of the workplace.
Fantastic VOIP System for Remote Work
- Transcribes voicemails. Great for those verbose folks that leave long voicemails.
- Loud and clear volume quality! Great in a busy office with lots of people talking.
- Easy to keep track of who has called me. Has Caller ID which is helpful.
- I've had some slowdown on calls.
- Would like caller ID when someone is calling rather than just in my call history.
- Ability to use the numpad to dial numbers. Have to click the numbers instead of typing them in.
- Hosted PBX
- 90%9.0
- Multi-level Interactive Voice Response (IVR)
- 40%4.0
- Directory of employee names
- 40%4.0
- Call recording
- 80%8.0
- Call screening
- 70%7.0
- Video conferencing
- 90%9.0
- Audio conferencing
- 90%9.0
- Video screen sharing
- 90%9.0
- No need for physical phones. Saving us purchasing multiple sets.
- Ability to be more flexible with work, whether at the office or from home.
- Easier to keep track of and review voicemails rather than on a physical phone.
the greatest soft phone on the market!
- No need for a cell phone.
- Record messages into texts on the app.
- Excellent connectivity.
- Find a way to synchronise the app on the phone and the app on the computer.
- Integrating with Salesforce is not user friendly.
- Porting takes too long from the carrier to Zoom.
- Hosted PBX
- N/AN/A
- Multi-level Interactive Voice Response (IVR)
- 100%10.0
- User templates
- N/AN/A
- Call reports
- 100%10.0
- Directory of employee names
- 100%10.0
- Answering rules
- 100%10.0
- Call recording
- 100%10.0
- Call park
- 100%10.0
- Call screening
- N/AN/A
- Message alerts
- 100%10.0
- Video conferencing
- 100%10.0
- Audio conferencing
- 100%10.0
- Video screen sharing
- 100%10.0
- Instant messaging
- 100%10.0
- Mobile app for iOS
- 100%10.0
- Mobile app for Android
- 100%10.0
- ROI as we don't have other phone reimbursement expenses.
- Separate private from professional calls on cell phones.
- No more phone provider/carrier. Just 1 vendor: Zoom.
We switched to Zoom and haven't looked back!
- Ease of Use
- Ease of Management
- Reliability (except for that first week of COVID panic!)
- Phone routing features and flexibility
- IT Integrations and Automations
- Voicemail handling for queues and groups can't have their own shared voicemail box.
- They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
- Does not yet support texting.
- I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
- You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
- The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
- When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
- I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
- Hosted PBX
- 100%10.0
- Multi-level Interactive Voice Response (IVR)
- 100%10.0
- User templates
- 100%10.0
- Call reports
- 90%9.0
- Answering rules
- 100%10.0
- Call recording
- 100%10.0
- Call park
- 100%10.0
- Call screening
- 100%10.0
- Message alerts
- 100%10.0
- Video conferencing
- 100%10.0
- Audio conferencing
- 100%10.0
- Video screen sharing
- 100%10.0
- Instant messaging
- 100%10.0
- Mobile app for iOS
- 100%10.0
- Mobile app for Android
- 100%10.0
- We saved about 30% from RingCentral by switching to Zoom Phones.
- Salesforce Integration has helped reps get info quicker on our callers.
- IT Management is easy.
- SSO with G Suite makes me more comfortable with security.
Finally, we wanted Salesforce integration, and we would have had to upgrade our RingCentral service to do it. So I figured I might as well try out Zoom, which had a free trial and month-to-month contract. I haven't looked back since.