Great Service!
June 03, 2024

Great Service!

Trey Topper | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Rooms

Overall Satisfaction with Zoom Workplace

We use Zoom Workplace for meetings and for our IP phone system. All users have Zoom Basic, those that need to schedule meetings use a full license, and all users with unique extensions have Zoom Workplace Phone, and those that do not are on Common Area phones.

Pros

  • Great pricing for IP phones
  • Consistent video conference quality
  • Great mobile app

Cons

  • Sometimes phone calls from certain people will just not connect - not sure why
  • Being able to answer calls remotely rather than forwarding to a personal number is excellent
We use Teams still for most things, but for video conferencing and phones we use Zoom Workplace because it is much better and more cost effective, hardware wise.

Do you think Zoom Phone delivers good value for the price?

Yes

Are you happy with Zoom Phone's feature set?

Yes

Did Zoom Phone live up to sales and marketing promises?

Yes

Did implementation of Zoom Phone go as expected?

Yes

Would you buy Zoom Phone again?

Yes

In my opinion, competitors do not hold a candle to how polished Zoom Workplace is. I've used Cisco WebEx as a support tool at a previous job, and we do use Microsoft Teams as well, which for chat works better. But for anything else, I think Zoom Workplace is great!

Zoom Phone Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
VoIP system collaboration ()
Not Rated
10.0
Mobile app for Android
10

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