38 Ratings
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Score 6.8 out of 101
Top Rated
18 Ratings
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Score 8.7 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

In our case we used it in a range of varying scenarios across internal functions as well as for external clients. It is fairly well featured and suited for use across multiple use cases. Albeit we ended up not using the pay features because it was an occasional requirement for us, I think one of the areas where it would be well suited would be processes requiring online payments based on variable logic. The pricing structure ironically makes it less suited for the same scenario for users with limited requirements.
Prasar Sharma profile photo

FormAssembly

FormAssembly is best suited for organizations who are capturing data from very geographically diverse clients. This tool allows for these clients to be able to link their results in surveys to our internal systems as well as their's to make it seamless when getting the results from clients. We use Salesforce and this tool enables us to store all of the responses in one place while keeping everything seamless on the client side as well. It is also well suited for larger more complex companies which need a tool to connect with clients more efficiently. This software might be less suited for a more traditional organization as the learning curve can be pretty steep when investing. However, our teams of training Professionals have created a training program for new employees and clients for this tool!
No photo available

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
FormAssembly
7.7
Survey templates
123FormBuilder (formerly 123ContactForm)
FormAssembly
9.1
Themes
123FormBuilder (formerly 123ContactForm)
FormAssembly
6.9
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
FormAssembly
7.2

Survey Content

123FormBuilder (formerly 123ContactForm)
FormAssembly
8.1
Changes to live survey
123FormBuilder (formerly 123ContactForm)
FormAssembly
8.2
Question design help
123FormBuilder (formerly 123ContactForm)
FormAssembly
8.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
FormAssembly
8.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
FormAssembly
8.7
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
FormAssembly
8.7

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
FormAssembly
7.2
Response tracking
123FormBuilder (formerly 123ContactForm)
FormAssembly
8.7
Data export
123FormBuilder (formerly 123ContactForm)
FormAssembly
8.5
Standard reports
123FormBuilder (formerly 123ContactForm)
FormAssembly
6.8
Custom reports
123FormBuilder (formerly 123ContactForm)
FormAssembly
6.1
Analytics
123FormBuilder (formerly 123ContactForm)
FormAssembly
5.8

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
FormAssembly
8.0
Access controls
123FormBuilder (formerly 123ContactForm)
FormAssembly
7.8
Compliance
123FormBuilder (formerly 123ContactForm)
FormAssembly
8.2

Survey Distribution

123FormBuilder (formerly 123ContactForm)
FormAssembly
8.1
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
FormAssembly
8.9
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
FormAssembly
7.3

Pros

  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
Prasar Sharma profile photo
  • SalesForce integration is really nice. You can map to specific fields with form values, or you can use detailed formulas. You can also choose to bypass assignment rules on a per-form basis, and create customized logic for when cases are created, when leads are created/merged, etc. It's very robust.
  • Form creation in general is very simple. They've gotten good over the years of creating an intuitive, drag and drop interface that's quick to edit. I like that you can also assign values to fields so conditional form building gets easy.
  • I like that you can customize how responses are viewed in the response window. Choose what columns show up so you can find records with ease, and with just one glance. OR you can download everything to excel in a snap too.
Nick Bencivenga profile photo

Cons

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
Ann Murray, M. Ed. profile photo
  • There can always be improvement in their ability to help identify duplicates before they go into our Salesforce
  • Add more options for website integration
  • More robust options for customizing look and feel of the forms
No photo available

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
Developed more permanent forms for my website that allow for data capture and analysis
Bindesh Rach profile photo
FormAssembly8.5
Based on 3 answers
One major point for us is our migration to a completely Microsoft infrastructure. IN addition to that, the afore mentioned need to ingest external data resources means that we do have our eyes open toward the landscape so that we can fill these needs. This in no way indicates a move away from FormAssembly: their support is first rate, and so far the product has always stood up to the tests we've put it through.
Tony Jackson profile photo

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
FormAssembly10.0
Based on 1 answer
No answer on this topic is available.

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
FormAssembly10.0
Based on 1 answer
While it's not a true development package and misses some features like ingestion of external data for lists, etc... the product is fast, stable, easy to use, and will suit the needs of anyone needing online form functionality with SalesForce and other connectors available for your marketing needs.
Tony Jackson profile photo

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
Prasar Sharma profile photo
We evaluated FormSpring, and Caspio among the products we were interested in. Considering that FormAssembly was available in an on-site version went a long way towards our decision, but frankly, it was just an easier product to use at a very reasonable price for what has the potential to be an enterprise-wide form management tool. Combine that with the powerful capabilities and management options for branding, etc... and it rose as the superior product for the cost.
Tony Jackson profile photo

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Improved contact information updates
  • Improved reporting
  • Improved workshop attendance communications
Ann Murray, M. Ed. profile photo
  • It has helped us stay in better touch with our constituents.
  • It has helped us bring in online donations.
No photo available

Screenshots

FormAssembly

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

FormAssembly

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
FormAssembly Editions & Modules
FormAssembly
Additional Pricing Details