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Top Rated
29 Ratings
39 Ratings
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Score 7.3 out of 100

JotForm

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Top Rated
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price | TrustRadius Reviewer

JotForm

JotForm is very versatile. I've made forms with over 100 fields (many hidden) and others that were only 3 fields. In my last position, I had the free account so I was limited to creating 5 forms. I chose to use JotForm for the more involved forms that were used with the external partners and left the streamlined and internal forms to Google Forms.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
JotForm
8.5
Survey templates
123FormBuilder (formerly 123ContactForm)
JotForm
8.7
Themes
123FormBuilder (formerly 123ContactForm)
JotForm
8.3
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
JotForm
8.4

Survey Content

123FormBuilder (formerly 123ContactForm)
JotForm
9.2
Changes to live survey
123FormBuilder (formerly 123ContactForm)
JotForm
9.4
Question design help
123FormBuilder (formerly 123ContactForm)
JotForm
8.5
Multiple question types
123FormBuilder (formerly 123ContactForm)
JotForm
9.7

Survey Logic

123FormBuilder (formerly 123ContactForm)
JotForm
9.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
JotForm
9.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
JotForm
8.9
Response tracking
123FormBuilder (formerly 123ContactForm)
JotForm
8.8
Data export
123FormBuilder (formerly 123ContactForm)
JotForm
9.3
Standard reports
123FormBuilder (formerly 123ContactForm)
JotForm
9.1
Custom reports
123FormBuilder (formerly 123ContactForm)
JotForm
8.8
Analytics
123FormBuilder (formerly 123ContactForm)
JotForm
8.8

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
JotForm
9.3
Access controls
123FormBuilder (formerly 123ContactForm)
JotForm
9.1
Compliance
123FormBuilder (formerly 123ContactForm)
JotForm
9.5

Survey Distribution

123FormBuilder (formerly 123ContactForm)
JotForm
9.0
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
JotForm
8.9
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
JotForm
9.0

Pros

123FormBuilder (formerly 123ContactForm)

  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
Prasar Sharma | TrustRadius Reviewer

JotForm

  • The ability to create as many different collection forms and databases as we need is important to us.
  • I like how easy it is to teach new hires how to use this tool. With our turnover in lower-level positions it is important that new hires can get up and running fast.
Richard Peterson | TrustRadius Reviewer

Cons

123FormBuilder (formerly 123ContactForm)

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
Ann Murray, M. Ed. | TrustRadius Reviewer

JotForm

  • Limited number of forms a user can create unless on the Gold Plan.
  • It was hard to turn off the form branding; I had to look up instructions online to finally find the checkbox in settings to turn it off.
  • Customer Support can take several days to get back to you when opening a question.
Rachel Garwood | TrustRadius Reviewer

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron | TrustRadius Reviewer

JotForm

JotForm 9.6
Based on 2 answers
We rely heavily on this product for data collection via our various web properties. It's a great product.
Nathan Roberts | TrustRadius Reviewer

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron | TrustRadius Reviewer

JotForm

JotForm 9.0
Based on 1 answer
If you are doing basic formatting.. It is 10+ for jotform. If you are looking to do more customized css setup, it is 8. That's why I give 9
Elizabeth Mabrey | TrustRadius Reviewer

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron | TrustRadius Reviewer

JotForm

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron | TrustRadius Reviewer

JotForm

No score
No answers yet
No answers on this topic

Support Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron | TrustRadius Reviewer

JotForm

No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron | TrustRadius Reviewer

JotForm

No score
No answers yet
No answers on this topic

Implementation Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron | TrustRadius Reviewer

JotForm

No score
No answers yet
No answers on this topic

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
Anonymous | TrustRadius Reviewer

JotForm

JotForm is SO much more flexible with the design. There are way more options as to how simple or complex you want to make your form. You also have the ability to make a classic form all on one page or make a card form, where you flip through clicking next after every answer. this helps make the form not seem so overwhelming right off the bat. Google Forms does not give you many options for layout or functionality like JotForm does. With JotForm, if someone answers yes to a question, you can choose which question to ask them next. I love that feature.
Marin Asher | TrustRadius Reviewer

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron | TrustRadius Reviewer

JotForm

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
Brendan Farrugia | TrustRadius Reviewer

JotForm

  • JotForm increased the conversion from interested person to user on our app.
  • We were able to reduce the amount of time spent trying to build forms via coding and other more complicated methods.
  • We were better able to track patterns and data from app users to help drive decisions about how/where to advertise to try and get new app users.
Ember Ferrantino | TrustRadius Reviewer

Screenshots

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition
BasicFree
Gold$192
Platinum$393
Corporate$79/month4
  1. per Month; or $190 per Year
  2. per Month; or $390 per Year
  3. billed annually
Additional Pricing Details

JotForm

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

JotForm Editions & Modules

Edition
Bronze$191
Silver$391
Gold$991
  1. Month
Additional Pricing Details
Check enterprise options on https://www.jotform.com/enterprise/

Rating Summary

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)
8.0
JotForm
9.4

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)
6.0
JotForm
9.6

Usability

123FormBuilder (formerly 123ContactForm)
8.0
JotForm
9.0

Reliability and Availability

123FormBuilder (formerly 123ContactForm)
8.0
JotForm

Performance

123FormBuilder (formerly 123ContactForm)
9.0
JotForm

Support Rating

123FormBuilder (formerly 123ContactForm)
7.0
JotForm

Online Training

123FormBuilder (formerly 123ContactForm)
8.0
JotForm

Implementation Rating

123FormBuilder (formerly 123ContactForm)
8.0
JotForm

Scalability

123FormBuilder (formerly 123ContactForm)
7.0
JotForm

Add comparison