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86 Ratings
43 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Jotform

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86 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
Katie Bindert | TrustRadius Reviewer

Jotform

Despite the things that could make Jotform even better, like the ability for respondents to access submission at a later date to update forms before the submission deadline, the features that are offered make this a really good product. It is easy to use to create and share forms, submit and analyze the data. The are many form options to choose from to get started or give ideas for a new creation. It's powerful!
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Jotform
8.6
Survey templates
123FormBuilder (formerly 123ContactForm)
Jotform
9.3
Themes
123FormBuilder (formerly 123ContactForm)
Jotform
8.4
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Jotform
8.2

Survey Content

123FormBuilder (formerly 123ContactForm)
Jotform
9.2
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Jotform
9.0
Question design help
123FormBuilder (formerly 123ContactForm)
Jotform
9.1
Multiple question types
123FormBuilder (formerly 123ContactForm)
Jotform
9.4

Survey Logic

123FormBuilder (formerly 123ContactForm)
Jotform
9.1
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Jotform
9.1

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Jotform
9.1
Response tracking
123FormBuilder (formerly 123ContactForm)
Jotform
9.1
Data export
123FormBuilder (formerly 123ContactForm)
Jotform
9.3
Standard reports
123FormBuilder (formerly 123ContactForm)
Jotform
8.7
Custom reports
123FormBuilder (formerly 123ContactForm)
Jotform
9.3
Analytics
123FormBuilder (formerly 123ContactForm)
Jotform
9.1

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Jotform
9.2
Access controls
123FormBuilder (formerly 123ContactForm)
Jotform
8.9
Compliance
123FormBuilder (formerly 123ContactForm)
Jotform
9.5

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Jotform
6.9
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Jotform
5.8
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Jotform
8.1

Pros

123FormBuilder (formerly 123ContactForm)

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
Brad Price | TrustRadius Reviewer

Jotform

  • With JotForm we can collect names, email addresses, phone numbers, and much more and integrate that information into another CRM application.
  • I really love the auto-response forms that are generated after customers have submitted a form. The auto-response form allows us to upsell our customers on more valuable services. The original form allowed clients to receive a free e-book and the auto-response form sold clients on our paid membership to our private social media group.
  • We use the forms to get clients into our monthly paid newsletter subscription.
Anonymous | TrustRadius Reviewer

Cons

123FormBuilder (formerly 123ContactForm)

  • One-off payment integration requires a higher subscription
  • Storage is not commensurate with pricing
  • Not exactly a strong negative, but could work on pricing it better for non-US markets
Prasar Sharma | TrustRadius Reviewer

Jotform

  • [In my experience] support is a HUGE problem. [I feel you should] prepare to wait 7+ days, if they even respond. I have never experienced such poor product support from a SAS company before. I suppose they rely on community forums for responses over their own teams and we can't do that given the nature of HIPAA compliance and [we believe] the issues we are encountering are bugs that they have in their platform.
  • API support is non-existent [in my opinion].
  • We have had [the experience of] consistent intermittent issues with mapped data fields not transmitting data. It's infuriating and [has] been a problem for over 3 months. [I feel like it's] made our life hell and we are leaving JotForm.
William Schroeder | TrustRadius Reviewer

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron | TrustRadius Reviewer

Jotform

Jotform 9.3
Based on 3 answers
I need this software to run my business, it's built around it.
Dean Sadler | TrustRadius Reviewer

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron | TrustRadius Reviewer

Jotform

Jotform 9.2
Based on 31 answers
It is very user-friendly and intuitive. The interface is very simple and straightforward. The elements are easily accessible even without having any prior knowledge of the interface. The customer support is incredibly awesome. They respond to you within 24-48hrs tops. They also provide a list of questions and answers that have already been asked.
Edwin Mathew | TrustRadius Reviewer

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron | TrustRadius Reviewer

Jotform

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron | TrustRadius Reviewer

Jotform

No score
No answers yet
No answers on this topic

Support Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron | TrustRadius Reviewer

Jotform

Jotform 8.3
Based on 30 answers
Because JotForm was so easy to use, I didn't even have to contact support for assistance. It is that simple. So it is hard for me to evaluate support. But in my book, if I don't have any reason to contact support and the tools I am using does what it is supposed to do, then that is a 10 for me.
Anonymous | TrustRadius Reviewer

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron | TrustRadius Reviewer

Jotform

No score
No answers yet
No answers on this topic

Implementation Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron | TrustRadius Reviewer

Jotform

Jotform 6.4
Based on 1 answer
Had to opt for Jotform to open in a separate window for some of my phones as being intergrated into my own site caused restricted viewing problems on some devices like mobiles.
Dean Sadler | TrustRadius Reviewer

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
Anonymous | TrustRadius Reviewer

Jotform

I have not used other form software. Did an initial evaluation and comparison about 6 years ago and I chose JotForm for its pricing, flexibility, design elements and usage limits, and have not tried any others since, as I saw no reason to change. Can not make a comparison to any current alternatives.
Anonymous | TrustRadius Reviewer

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron | TrustRadius Reviewer

Jotform

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
Brendan Farrugia | TrustRadius Reviewer

Jotform

  • After implementing JotForm, I was able to work remotely, which helped a lot during the pandemic and during extended holidays for medical reasons.
  • The price is quite high, but it is a fairly stable platform. We do feel it in the budget, but it has great advantages.
  • The team has access to the info from different terminals, which helps communication between the office and the shop.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition
BasicFree
Gold$192
Platinum$393
Corporate$79/month4
  1. none
  2. per Month; or $190 per Year
  3. per Month; or $390 per Year
  4. billed annually
Additional Pricing Details

Jotform

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Jotform Editions & Modules

Edition
Silver$39.001
Gold$99.001
Free$0.00
Bronze$29.003
  1. Monthly
  2. none
  3. Monthly
Additional Pricing Details
Check enterprise options on https://www.jotform.com/enterprise/

Rating Summary

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)
9.0
Jotform
9.6

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)
6.0
Jotform
9.3

Usability

123FormBuilder (formerly 123ContactForm)
8.0
Jotform
9.2

Reliability and Availability

123FormBuilder (formerly 123ContactForm)
8.0
Jotform

Performance

123FormBuilder (formerly 123ContactForm)
9.0
Jotform

Support Rating

123FormBuilder (formerly 123ContactForm)
7.0
Jotform
8.3

Online Training

123FormBuilder (formerly 123ContactForm)
8.0
Jotform

Implementation Rating

123FormBuilder (formerly 123ContactForm)
8.0
Jotform
6.4

Scalability

123FormBuilder (formerly 123ContactForm)
7.0
Jotform

Add comparison