<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2107 Ratings
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Mailchimp

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2107 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
Katie Bindert | TrustRadius Reviewer

Mailchimp

The tool has hardly any drawbacks. Actually, a serious disadvantage is the location of the servers, outside the EU. Therefore, you must obtain the corresponding consent of the newsletter subscribers regarding the transfer of data to a third-party country, that is not secure from a data protection point of view. Also, it is only available in English, which can be a problem for some users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

123FormBuilder (formerly 123ContactForm)
Mailchimp
8.2
WYSIWYG email editor
123FormBuilder (formerly 123ContactForm)
Mailchimp
8.4
Dynamic content
123FormBuilder (formerly 123ContactForm)
Mailchimp
8.0
Ability to test dynamic content
123FormBuilder (formerly 123ContactForm)
Mailchimp
8.0
Landing pages
123FormBuilder (formerly 123ContactForm)
Mailchimp
7.9
A/B testing
123FormBuilder (formerly 123ContactForm)
Mailchimp
8.1
Mobile optimization
123FormBuilder (formerly 123ContactForm)
Mailchimp
8.4
Email deliverability reporting
123FormBuilder (formerly 123ContactForm)
Mailchimp
8.7
List management
123FormBuilder (formerly 123ContactForm)
Mailchimp
8.3
Triggered drip sequences
123FormBuilder (formerly 123ContactForm)
Mailchimp
8.1

Lead Management

123FormBuilder (formerly 123ContactForm)
Mailchimp
9.1
Lead nurturing
123FormBuilder (formerly 123ContactForm)
Mailchimp
6.4
Lead scoring and grading
123FormBuilder (formerly 123ContactForm)
Mailchimp
10.0
Data quality management
123FormBuilder (formerly 123ContactForm)
Mailchimp
10.0
Automated sales alerts and tasks
123FormBuilder (formerly 123ContactForm)
Mailchimp
10.0

Campaign Management

123FormBuilder (formerly 123ContactForm)
Mailchimp
10.0
Calendaring
123FormBuilder (formerly 123ContactForm)
Mailchimp
10.0
Event/webinar marketing
123FormBuilder (formerly 123ContactForm)
Mailchimp
10.0

Social Media Marketing

123FormBuilder (formerly 123ContactForm)
Mailchimp
10.0
Social sharing and campaigns
123FormBuilder (formerly 123ContactForm)
Mailchimp
10.0
Social profile integration
123FormBuilder (formerly 123ContactForm)
Mailchimp
10.0

Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Mailchimp
7.8
Dashboards
123FormBuilder (formerly 123ContactForm)
Mailchimp
7.7
Standard reports
123FormBuilder (formerly 123ContactForm)
Mailchimp
8.4
Custom reports
123FormBuilder (formerly 123ContactForm)
Mailchimp
7.2

Platform & Infrastructure

123FormBuilder (formerly 123ContactForm)
Mailchimp
8.2
API
123FormBuilder (formerly 123ContactForm)
Mailchimp
8.8
Role-based workflow & approvals
123FormBuilder (formerly 123ContactForm)
Mailchimp
10.0
Customizability
123FormBuilder (formerly 123ContactForm)
Mailchimp
5.8
Integration with Salesforce.com
123FormBuilder (formerly 123ContactForm)
Mailchimp
8.2
Integration with Microsoft Dynamics CRM
123FormBuilder (formerly 123ContactForm)
Mailchimp
8.2
Integration with SugarCRM
123FormBuilder (formerly 123ContactForm)
Mailchimp
8.2

Pros

123FormBuilder (formerly 123ContactForm)

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
Brad Price | TrustRadius Reviewer

Mailchimp

  • Mailchimp makes it easy to insert personalization to your email.
  • The Mailchimp user interface is intuitive making it easy to set up your first email with great drag-and-drop options, previews, and HTML review.
  • The Mailchimp address list tool allows you to sort and filter your lists for targeted messages.
Holli Drewry | TrustRadius Reviewer

Cons

123FormBuilder (formerly 123ContactForm)

  • One-off payment integration requires a higher subscription
  • Storage is not commensurate with pricing
  • Not exactly a strong negative, but could work on pricing it better for non-US markets
Prasar Sharma | TrustRadius Reviewer

Mailchimp

  • The only limitation is that Mailchimp is getting expensive day by day. Its price is rising day by day.
  • However it contains variety of features for helping users. Honestly I like all its aspects.
  • It is helping us in all ways. I never come across any restriction while using Mailchimp. I haven't seen any negative thing to enlist here.
Zach Johnson | TrustRadius Reviewer

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron | TrustRadius Reviewer

Mailchimp

Mailchimp 9.4
Based on 49 answers
Love the product! Easy to use -create fabulous e-mails for our clients which met their needs! Enjoyed using the tools and creating a report for the sales and marketing teams that we work for which helped sharpen their focus and increase their revenue!
Valie Robbins | TrustRadius Reviewer

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron | TrustRadius Reviewer

Mailchimp

Mailchimp 8.6
Based on 238 answers
Using Mailchimp turned out to be one of the most beneficial experiences for our career focused on advertising management, with all the capabilities that come with running a stable campaign that can adapt to different customer situations, with an incredible ease of use and that is simple to identify.
Richard Delgado | TrustRadius Reviewer

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron | TrustRadius Reviewer

Mailchimp

Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Ben Caplan | TrustRadius Reviewer

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron | TrustRadius Reviewer

Mailchimp

Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Ben Caplan | TrustRadius Reviewer

Support Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron | TrustRadius Reviewer

Mailchimp

Mailchimp 10.0
Based on 16 answers
The customer support clients really know about their tool and they were able to help my with all of my questions and problems, which over the years were quite a few. They're even motivated enough to drop a funny line here and there which perfectly matches their corporate language on the website.
Fabian Kuhn | TrustRadius Reviewer

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron | TrustRadius Reviewer

Mailchimp

No score
No answers yet
No answers on this topic

Implementation Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron | TrustRadius Reviewer

Mailchimp

Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Vicki Lesage | TrustRadius Reviewer

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
Anonymous | TrustRadius Reviewer

Mailchimp

I select Mailchimp over MailerLite because Mailchimp provides the best and effective support and service. They provide a great deliverability rate than MailerLite. Mailchimp's report and analysis features are very good and easy to understand. Their design testing feature before making the campaign live is very better than MailerLite. Their editor is very powerful and provides very great attractive template designs.
Preet Chovatiya | TrustRadius Reviewer

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron | TrustRadius Reviewer

Mailchimp

Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Ben Caplan | TrustRadius Reviewer

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
Brendan Farrugia | TrustRadius Reviewer

Mailchimp

  • We managed to get many more users for all our campaigns. Thanks to the creation of registration forms for all our campaigns, we made it possible for customers to access faster and to complete the subscription more easily.
  • We optimize the analysis process of advertising campaigns. Previously, we carried out the analyzes in a more complex way, since we used software that did not provide us with exact information about the results of our campaigns, however, after the arrival of Mailchimp everything changed in a positive way, this platform gave us exact and specific details especially the progress that each campaign had.
  • We managed to save more time in the creation of advertising campaigns. Previously we spent hours and hours designing a campaign for our clients, but this all changed thanks to the "drag and drop" system that MailChimp offered us.
Sasha Brito | TrustRadius Reviewer

Screenshots

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition
BasicFree
Gold$192
Platinum$393
Corporate$79/month4
  1. per Month; or $190 per Year
  2. per Month; or $390 per Year
  3. billed annually
Additional Pricing Details

Mailchimp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mailchimp Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)
9.0
Mailchimp
8.5

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)
6.0
Mailchimp
9.4

Usability

123FormBuilder (formerly 123ContactForm)
8.0
Mailchimp
8.6

Reliability and Availability

123FormBuilder (formerly 123ContactForm)
8.0
Mailchimp
10.0

Performance

123FormBuilder (formerly 123ContactForm)
9.0
Mailchimp
10.0

Support Rating

123FormBuilder (formerly 123ContactForm)
7.0
Mailchimp
10.0

Online Training

123FormBuilder (formerly 123ContactForm)
8.0
Mailchimp

Implementation Rating

123FormBuilder (formerly 123ContactForm)
8.0
Mailchimp
8.8

Scalability

123FormBuilder (formerly 123ContactForm)
7.0
Mailchimp
9.3

Add comparison