123FormBuilder (formerly 123ContactForm) vs Typeform

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.

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Brad Price

HR Manager

ActivTrak.comComputer Software, 11-50 employees

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Typeform

Typeform is suited perfectly for B2C-style, stand-alone surveys or questionnaires. It's suited perfectly for people who want a beautiful form but don't need it to exactly match their brand or existing website.It's not as appropriate for large B2B surveys, forms that require you to reference past answers in later questions, or forms that are meant to resemble paper forms.

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Ben McClure

Head of Development Technologies

Top Floor TechnologiesInternet, 11-50 employees

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Feature Rating Comparison

123FormBuilder (formerly 123ContactForm)

—

Typeform

8.4

Survey templates

—

8.6

Themes

—

8.2

Custom logo/branding

—

8.3

123FormBuilder (formerly 123ContactForm)

—

Typeform

8.8

Changes to live survey

—

8.7

Question design help

—

8.6

Multiple question types

—

9.2

123FormBuilder (formerly 123ContactForm)

—

Typeform

8.1

Survey logic flexibility

—

8.1

123FormBuilder (formerly 123ContactForm)

—

Typeform

7.9

Response tracking

—

8.7

Data export

—

8.6

Standard reports

—

7.8

Custom reports

—

6.5

Analytics

—

7.8

123FormBuilder (formerly 123ContactForm)

—

Typeform

9.0

Access controls

—

9.3

Compliance

—

8.8

123FormBuilder (formerly 123ContactForm)

—

Typeform

7.5

Vendor-offered crowdsourcing

—

7.0

Respondent restrictions

—

8.0

Pros

Lots of different types of fields
Easy to use
Free for limited number of fields
Integrates with many template type website builders

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Bindesh Rach

Executive Managing Director

RootCause StrategyEvents Services, 1-10 employees

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I love how easy and fun it is to create a form. Adding various fields is so simple and they have a robust variety of fields to choose from.
Typeform's design is a fresh take on forms. Google Forms needs an update bad because Typeform is such a better experience. Also, you can create jump logic to send registrants to certain questions based on their answers to other questions.
Not only are the forms wonderful, but they definitely have the users in mind. You can easily create a customized notification email to be sent to anyone you choose, which is beneficial for our team. Also, the overall data and results abilities are great.

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Jared DeLong

Customer Success Manager

KindfulComputer Software, 11-50 employees

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Cons

One-off payment integration requires a higher subscription
Storage is not commensurate with pricing
Not exactly a strong negative, but could work on pricing it better for non-US markets

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Prasar Sharma

Principal Consultant

Evolution PartnersManagement Consulting, 51-200 employees

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The scoring functionality could be a little more robust.
While Typeform touts the ability to create quizzes and calculators (and it's true, it can), there are other tools out there for such uses that may be better suited to such tasks. The calculator functionality seems a bit limited (especially for content marketing purposes), and for quiz functionality, you might be better off with a dedicated quizzing tool.
Typeform's look is attractive -- but it's always pretty recognizable as a Typeform. Customization beyond images, colors, etc. lags behind some of the more robust (and far more expensive) interactive marketing tools out there.

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Verified User

Employee in Marketing

Computer Software Company, 501-1000 employees

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Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0

Based on 4 answers

Developed more permanent forms for my website that allow for data capture and analysis

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Bindesh Rach

Executive Managing Director

RootCause StrategyEvents Services, 1-10 employees

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No score

No answers yet

No answers on this topic

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Usability

123FormBuilder (formerly 123ContactForm)8.0

Based on 1 answer

Easy to install and quickly explain to others how to use

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

No answers yet

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Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0

Based on 1 answer

I did not encounter any blackout issues

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

No answers yet

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Performance

123FormBuilder (formerly 123ContactForm)9.0

Based on 1 answer

The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

No answers yet

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Support

123FormBuilder (formerly 123ContactForm)7.0

Based on 1 answer

Very neutral, did not have to use support a lot

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

No answers yet

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Online Training

123FormBuilder (formerly 123ContactForm)8.0

Based on 1 answer

I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

No answers yet

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Implementation

123FormBuilder (formerly 123ContactForm)8.0

Based on 1 answer

123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

No answers yet

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Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.

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Prasar Sharma

Principal Consultant

Evolution PartnersManagement Consulting, 51-200 employees

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Different strokes for different folks. SnapApp and ION are far, far more robust and can do far more. That said, they're also much, much more expensive, take far more time to put together, and require significantly more training to use. Anyone can pick up how to use Typeform in an hour or so... and do so quickly.Qzzr is a more polished and functional experience for quizzes -- which makes sense, given that is what Qzzr is designed for. Typeform brings less functionality in that department but is a more flexible and feature-rich tool in other areas if you're willing to spend a bit more time with it.

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Verified User

Employee in Marketing

Computer Software Company, 501-1000 employees

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Scalability

123FormBuilder (formerly 123ContactForm)7.0

Based on 1 answer

It was easy to install and I believe that would make it easy to use across several websites

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

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Return on Investment

Faster lead conversion
Increased employee efficiency
Better customer service

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Bindesh Rach

Executive Managing Director

RootCause StrategyEvents Services, 1-10 employees

View all 7 answers on this topic

Typeforms are QUICK to put together! This frees up our team to spend their time on other projects.
It's far less expensive than some other solutions we've tried.
The ease of use (from the perspective of one engaging with a completed Typeform) reduces friction and helps to encourage people to complete form-fills.

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Verified User

Employee in Marketing

Computer Software Company, 501-1000 employees

View all 14 answers on this topic

Screenshots

123FormBuilder (formerly 123ContactForm)

See All (6) 123FormBuilder (formerly 123ContactForm) Screenshots

Typeform—

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

123FormBuilder (formerly 123ContactForm) Editions & Modules

123FormBuilder (formerly 123ContactForm)

Edition

Basic

Free

Gold

$192

Platinum

$393

Corporate

$79/month4

2. per Month; or $190 per Year

3. per Month; or $390 per Year

4. billed annually

Additional Pricing Details

—

Typeform

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Typeform Editions & Modules

Typeform

—

Additional Pricing Details

—

123FormBuilder (formerly 123ContactForm) vs Typeform

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

Typeform

Feature Rating Comparison

Survey templates

Themes

Custom logo/branding

Changes to live survey

Question design help

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Access controls

Compliance

Vendor-offered crowdsourcing

Respondent restrictions

Pros

Cons

Likelihood to Renew

Usability

Reliability and Availability

Performance

Support

Online Training

Implementation

Alternatives Considered

Scalability

Return on Investment

Screenshots

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition

Additional Pricing Details

Typeform

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Typeform Editions & Modules

Additional Pricing Details

Rating Summary