Typeform

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Top Rated
57 Ratings
38 Ratings
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Score 6.8 out of 101

Typeform

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Top Rated
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.8 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

In our case we used it in a range of varying scenarios across internal functions as well as for external clients. It is fairly well featured and suited for use across multiple use cases. Albeit we ended up not using the pay features because it was an occasional requirement for us, I think one of the areas where it would be well suited would be processes requiring online payments based on variable logic. The pricing structure ironically makes it less suited for the same scenario for users with limited requirements.
Prasar Sharma profile photo

Typeform

Typeform is very appropriate for small-to-medium business teams collecting several hundred survey responses. I'm not sure how viewing responses would work for the enterprise account. As mentioned in the points of improvement, currently issuing Typeforms via email is limited - you have to start with an opinion scale and its integrations with email campaign managers are also limited.
Bethany Chan profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Typeform
8.5
Survey templates
123FormBuilder (formerly 123ContactForm)
Typeform
8.7
Themes
123FormBuilder (formerly 123ContactForm)
Typeform
8.4
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Typeform
8.6

Survey Content

123FormBuilder (formerly 123ContactForm)
Typeform
8.8
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Typeform
8.7
Question design help
123FormBuilder (formerly 123ContactForm)
Typeform
8.3
Multiple question types
123FormBuilder (formerly 123ContactForm)
Typeform
9.5

Survey Logic

123FormBuilder (formerly 123ContactForm)
Typeform
8.3
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Typeform
8.3

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Typeform
7.9
Response tracking
123FormBuilder (formerly 123ContactForm)
Typeform
8.6
Data export
123FormBuilder (formerly 123ContactForm)
Typeform
8.5
Standard reports
123FormBuilder (formerly 123ContactForm)
Typeform
8.3
Custom reports
123FormBuilder (formerly 123ContactForm)
Typeform
6.6
Analytics
123FormBuilder (formerly 123ContactForm)
Typeform
7.7

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Typeform
9.1
Access controls
123FormBuilder (formerly 123ContactForm)
Typeform
9.1
Compliance
123FormBuilder (formerly 123ContactForm)
Typeform
9.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Typeform
7.4
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Typeform
7.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Typeform
7.9

Pros

  • 123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
  • 123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
  • The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.
No photo available
  • Integration with HubSpot for automatic response routing
  • Incredibly intuitive, beautiful design.
  • Simple to build and deploy.
No photo available

Cons

  • More question types
  • More fields that are free
Bindesh Rach profile photo
  • Greater form customization, though I understand that by giving users more control, that might impede overall intuitiveness from a respondent's standpoint.
  • Better reporting and data export.
  • Logic jump is great, but the way it's designed could be clearer—I wish there was a way to see an indent of the questions that would only be asked under certain conditions within the preview itself, not just the form map.
No photo available

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
Developed more permanent forms for my website that allow for data capture and analysis
Bindesh Rach profile photo
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
Prasar Sharma profile photo
Typeform, from a form perspective, exceeds all of its competitors. It is cheap, easy to use and has some phenomenal reporting.We continue to use Typeform because it has phenomenal value, it's easy to use, has an immersive experience for the user and has some of the best reporting I've seen, especially considering the cost of the tool
Sean Pomory profile photo

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
Bindesh Rach profile photo
  • Typeform has made it easy for us to send out our bi-annual career satisfaction survey. This is a big part of our organizations values, and allows our leadership team to receive open and honest feedback from our employees. The confidentiality and easy of use Typeform provides has helped our organization tremendously.
Erin Holm profile photo

Screenshots

Typeform

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Typeform

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Typeform Editions & Modules
Typeform
Additional Pricing Details