40 Ratings
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Score 8.5 out of 100
Top Rated
98 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
Katie Bindert | TrustRadius Reviewer

Typeform

I believe that Typeform is the best solution on the market for custom web forms, surveys, and more. The opportunities are really endless when you think about how forms can be used in a company - lead generation, user engagement surveys, training quiz, idea generation, etc. The information you collect can then be manipulated or sent to another service to automate processes within the organization
Jamie Drahos | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Typeform
8.5
Survey templates
123FormBuilder (formerly 123ContactForm)
Typeform
9.1
Themes
123FormBuilder (formerly 123ContactForm)
Typeform
8.4
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Typeform
8.0

Survey Content

123FormBuilder (formerly 123ContactForm)
Typeform
8.7
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Typeform
9.1
Question design help
123FormBuilder (formerly 123ContactForm)
Typeform
8.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
Typeform
9.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
Typeform
8.6
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Typeform
8.6

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Typeform
8.3
Response tracking
123FormBuilder (formerly 123ContactForm)
Typeform
8.4
Data export
123FormBuilder (formerly 123ContactForm)
Typeform
8.7
Standard reports
123FormBuilder (formerly 123ContactForm)
Typeform
8.6
Custom reports
123FormBuilder (formerly 123ContactForm)
Typeform
7.9
Analytics
123FormBuilder (formerly 123ContactForm)
Typeform
7.8

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Typeform
8.9
Access controls
123FormBuilder (formerly 123ContactForm)
Typeform
9.0
Compliance
123FormBuilder (formerly 123ContactForm)
Typeform
8.9

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Typeform
8.2
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Typeform
7.9
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Typeform
8.5

Pros

123FormBuilder (formerly 123ContactForm)

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
Brad Price | TrustRadius Reviewer

Typeform

  • Creating a form is really easy, no knowledge of coding is needed.
  • I like how you can navigate almost their entire website using only your keyboard. I think it shows new users that the forms you create can be navigated just as easily.
  • The ability to create a custom Thank You screen is great too. It allows your users to feel like this form was created specifically for them by you, not just generated online.
Dave Becker | TrustRadius Reviewer

Cons

123FormBuilder (formerly 123ContactForm)

  • One-off payment integration requires a higher subscription
  • Storage is not commensurate with pricing
  • Not exactly a strong negative, but could work on pricing it better for non-US markets
Prasar Sharma | TrustRadius Reviewer

Typeform

  • I would love to see improved integrations of Typeform with the other tools that we use. While Typeform's in-app chat integration with Intercom is great, it doesn't cover ALL of our use cases with issuing surveys, and we'd really like to see support for email surveys that are easy and quick for recipients to submit without additional hassle.
  • We will always welcome additional insights/analytics provided with the feedback results that come in for our Typeforms. The more presentable they are, the more we can use them for internal and external use. Typeform just recently added a 'Stories' beta that caters to this so we're excited to see what more they'll be doing with it.
  • While most of our team is pretty tech savvy and very independently figures out new technology, starting out with creating a first Typeform survey may be more challenging with other less technological teams, as their creator is very conservative with real estate and uses icons instead of titles for links (though you can mouse over the menu to see the title of an item).
Bethany Chan | TrustRadius Reviewer

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron | TrustRadius Reviewer

Typeform

Typeform 10.0
Based on 1 answer
We have had such success with Typeform, and it has been able to exceed our expectations for the range of products it offers
Anonymous | TrustRadius Reviewer

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron | TrustRadius Reviewer

Typeform

Typeform 9.4
Based on 2 answers
It's as easy to use as the actual product. It was intuitive and it took about 10-20mins to figure everything out. I had no difficulty in using Typeform's to create the perfect form that I wanted. The overall result was beautiful and very professional-looking, and my clients liked it just as much as I did.
Anonymous | TrustRadius Reviewer

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron | TrustRadius Reviewer

Typeform

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron | TrustRadius Reviewer

Typeform

No score
No answers yet
No answers on this topic

Support Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron | TrustRadius Reviewer

Typeform

Typeform 10.0
Based on 1 answer
Questions are usually answered the same day if you are a paid user on the platform. Their support pages make it easy to find solutions on your own, so there isn't a reason to reach out to the support team. Feedback is also taken and shared with the larger team for future improvements.
Jamie Drahos | TrustRadius Reviewer

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron | TrustRadius Reviewer

Typeform

No score
No answers yet
No answers on this topic

Implementation Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron | TrustRadius Reviewer

Typeform

No score
No answers yet
No answers on this topic

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
Anonymous | TrustRadius Reviewer

Typeform

When looking for a feature rich & flexible / customizable solution, Typeform beats out everyone. However, for specific use cases (like NPS), AskNicely is a clear winner in terms of features, but is much too expensive. Typeform is also fun to use, especially compared to Wufoo which seems so out of date
Anonymous | TrustRadius Reviewer

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron | TrustRadius Reviewer

Typeform

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
Brendan Farrugia | TrustRadius Reviewer

Typeform

  • Typeform is relatively cheap. This helps keeps cost down and ensure a positive ROI.
  • The ability to accept online payment and set up an online store is phenomenal. In theory, you don't even need a website any more for an online store. Just a domain forwarded to your Typeform.
Sean Pomory | TrustRadius Reviewer

Screenshots

Typeform

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition
BasicFree
Gold$192
Platinum$393
Corporate$79/month4
  1. per Month; or $190 per Year
  2. per Month; or $390 per Year
  3. billed annually
Additional Pricing Details

Typeform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Typeform Editions & Modules

Edition
Essentials30.001
Professional35.001
Premium59.001
  1. *Per Month
Additional Pricing Details
*For annual contract.

Rating Summary

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)
9.0
Typeform
9.2

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)
6.0
Typeform
10.0

Usability

123FormBuilder (formerly 123ContactForm)
8.0
Typeform
9.4

Reliability and Availability

123FormBuilder (formerly 123ContactForm)
8.0
Typeform

Performance

123FormBuilder (formerly 123ContactForm)
9.0
Typeform

Support Rating

123FormBuilder (formerly 123ContactForm)
7.0
Typeform
10.0

Online Training

123FormBuilder (formerly 123ContactForm)
8.0
Typeform

Implementation Rating

123FormBuilder (formerly 123ContactForm)
8.0
Typeform

Scalability

123FormBuilder (formerly 123ContactForm)
7.0
Typeform

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