What users are saying about
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.3 out of 100
Based on 42 reviews and ratings
139 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 139 reviews and ratings
Feature Set Ratings
Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Feature Set Not Supported
N/A
7.3
Typeform
73%
Typeform ranks higher in 3/3 features
Typeform ranks higher in 3/3 features
Survey templates

N/A
0 Ratings
7.2
72%
42 Ratings
Themes

N/A
0 Ratings
7.4
74%
44 Ratings
Custom logo/branding

N/A
0 Ratings
7.2
72%
42 Ratings
Survey Content

123FormBuilder (formerly 123ContactForm)
Feature Set Not Supported
N/A
7.5
Typeform
75%
Typeform ranks higher in 3/3 features
Typeform ranks higher in 3/3 features
Changes to live survey

N/A
0 Ratings
7.6
76%
39 Ratings
Question design help

N/A
0 Ratings
7.0
70%
38 Ratings
Multiple question types

N/A
0 Ratings
7.9
79%
44 Ratings
Survey Logic

123FormBuilder (formerly 123ContactForm)
Feature Set Not Supported
N/A
7.2
Typeform
72%
Typeform ranks higher in 1/1 features
Typeform ranks higher in 1/1 features
Survey logic flexibility

N/A
0 Ratings
7.2
72%
38 Ratings
Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Feature Set Not Supported
N/A
8.0
Typeform
80%
Typeform ranks higher in 5/5 features
Typeform ranks higher in 5/5 features
Response tracking

N/A
0 Ratings
7.6
76%
42 Ratings
Data export

N/A
0 Ratings
8.0
80%
40 Ratings
Standard reports

N/A
0 Ratings
8.7
87%
37 Ratings
Custom reports

N/A
0 Ratings
7.8
78%
24 Ratings
Analytics

N/A
0 Ratings
7.8
78%
35 Ratings
Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Feature Set Not Supported
N/A
7.3
Typeform
73%
Typeform ranks higher in 2/2 features
Typeform ranks higher in 2/2 features
Access controls

N/A
0 Ratings
7.2
72%
25 Ratings
Compliance

N/A
0 Ratings
7.4
74%
24 Ratings
Survey Distribution

123FormBuilder (formerly 123ContactForm)
Feature Set Not Supported
N/A
8.7
Typeform
87%
Typeform ranks higher in 2/2 features
Typeform ranks higher in 2/2 features
Vendor-offered crowdsourcing

N/A
0 Ratings
8.6
86%
9 Ratings
Respondent restrictions

N/A
0 Ratings
8.7
87%
20 Ratings
Attribute Ratings
- 123FormBuilder (formerly 123ContactForm) is rated higher in 2 areas: Likelihood to Recommend, Usability
- Typeform is rated higher in 2 areas: Likelihood to Renew, Support Rating
Likelihood to Recommend

9.0
123FormBuilder (formerly 123ContactForm)
90%
8 Ratings
7.7
Typeform
77%
44 Ratings
Likelihood to Renew

6.0
123FormBuilder (formerly 123ContactForm)
60%
4 Ratings
10.0
Typeform
100%
1 Rating
Usability

8.0
123FormBuilder (formerly 123ContactForm)
80%
1 Rating
7.6
Typeform
76%
8 Ratings
Availability

8.0
123FormBuilder (formerly 123ContactForm)
80%
2 Ratings
Typeform
N/A
0 Ratings
Performance

9.0
123FormBuilder (formerly 123ContactForm)
90%
2 Ratings
Typeform
N/A
0 Ratings
Support Rating

7.0
123FormBuilder (formerly 123ContactForm)
70%
2 Ratings
7.7
Typeform
77%
7 Ratings
Online Training

8.0
123FormBuilder (formerly 123ContactForm)
80%
1 Rating
Typeform
N/A
0 Ratings
Implementation Rating

8.0
123FormBuilder (formerly 123ContactForm)
80%
2 Ratings
Typeform
N/A
0 Ratings
Product Scalability

7.0
123FormBuilder (formerly 123ContactForm)
70%
1 Rating
Typeform
N/A
0 Ratings
Likelihood to Recommend
123FormBuilder (formerly 123ContactForm)
123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
Program Support Assistant
The F.I.N.D DesignNon-profit Organization Management, 1-10 employees
Typeform
I believe that Typeform is the best solution on the market for custom web forms, surveys, and more. The opportunities are really endless when you think about how forms can be used in a company - lead generation, user engagement surveys, training quiz, idea generation, etc. The information you collect can then be manipulated or sent to another service to automate processes within the organization
Sr. Learning Solution Analyst
Tennant CompanyE-Learning, 1001-5000 employees
Pros
123FormBuilder (formerly 123ContactForm)
- Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
- Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
- All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
HR Manager
ActivTrak.comComputer Software, 11-50 employees
Typeform
- Creating a form is really easy, no knowledge of coding is needed.
- I like how you can navigate almost their entire website using only your keyboard. I think it shows new users that the forms you create can be navigated just as easily.
- The ability to create a custom Thank You screen is great too. It allows your users to feel like this form was created specifically for them by you, not just generated online.
Content Manager
The Next StreetEducation Management, 51-200 employees
Cons
123FormBuilder (formerly 123ContactForm)
- One-off payment integration requires a higher subscription
- Storage is not commensurate with pricing
- Not exactly a strong negative, but could work on pricing it better for non-US markets
Principal Consultant
Evolution PartnersManagement Consulting, 51-200 employees
Typeform
- I would love to see improved integrations of Typeform with the other tools that we use. While Typeform's in-app chat integration with Intercom is great, it doesn't cover ALL of our use cases with issuing surveys, and we'd really like to see support for email surveys that are easy and quick for recipients to submit without additional hassle.
- We will always welcome additional insights/analytics provided with the feedback results that come in for our Typeforms. The more presentable they are, the more we can use them for internal and external use. Typeform just recently added a 'Stories' beta that caters to this so we're excited to see what more they'll be doing with it.
- While most of our team is pretty tech savvy and very independently figures out new technology, starting out with creating a first Typeform survey may be more challenging with other less technological teams, as their creator is very conservative with real estate and uses icons instead of titles for links (though you can mouse over the menu to see the title of an item).
Customer Success Manager
SupplyFrameInternet, 51-200 employees
Pricing Details
123FormBuilder (formerly 123ContactForm)
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$14.95 per month
123FormBuilder (formerly 123ContactForm) Editions & Modules
Edition
Basic | Free |
---|---|
Gold | $192 |
Platinum | $393 |
Corporate | $79/month4 |
- none
- per Month; or $190 per Year
- per Month; or $390 per Year
- billed annually
Additional Pricing Details
—Typeform
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$3,000 *Per Month
Typeform Editions & Modules
Edition
Essentials | 30.001 |
---|---|
Professional | 35.001 |
Premium | 59.001 |
- *Per Month
Additional Pricing Details
*For annual contract.Likelihood to Renew
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
Typeform
Typeform 10.0
Based on 1 answer
We have had such success with Typeform, and it has been able to exceed our expectations for the range of products it offers

Verified User
Director in Other
Education Management Company, 51-200 employeesUsability
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
Typeform
Typeform 7.6
Based on 8 answers
The overall usability of Typeform is extremely easy and self explanatory. It was quick and simple to learn how to create surveys with the templates and how to add and customize the type of answers or questions you ask. It is very easy to pull the data from the survey results, where the data is broken down and has nice graphs.

Verified User
Manager in Marketing
Events Services Company, 51-200 employeesReliability and Availability
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 8.0
Based on 2 answers
I did not encounter any blackout issues
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
Typeform
No score
No answers yet
No answers on this topic
Performance
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 9.0
Based on 2 answers
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
Typeform
No score
No answers yet
No answers on this topic
Support Rating
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 7.0
Based on 2 answers
Very neutral, did not have to use support a lot
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
Typeform
Typeform 7.7
Based on 7 answers
Typeform has a great help section that ranges from first steps, making a form, and question types to results and account and profile settings. The tutorials are short and concisely cover what you need to get going within a couple of minutes. I think the community is also a plus, as one can ask questions about more complex outcomes or if one gets stuck with a particularly unique form creation scenario.

Verified User
Team Lead in Engineering
Consumer Goods Company, 1001-5000 employeesOnline Training
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
Typeform
No score
No answers yet
No answers on this topic
Implementation Rating
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 8.0
Based on 2 answers
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
Typeform
No score
No answers yet
No answers on this topic
Alternatives Considered
123FormBuilder (formerly 123ContactForm)
Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form

Verified User
Analyst in Information Technology
Wholesale Company, 201-500 employeesTypeform
When looking for a feature rich & flexible / customizable solution, Typeform beats out everyone. However, for specific use cases (like NPS), AskNicely is a clear winner in terms of features, but is much too expensive. Typeform is also fun to use, especially compared to Wufoo which seems so out of date

Verified User
Vice-President in Corporate
Internet Company, 11-50 employeesScalability
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
Typeform
No score
No answers yet
No answers on this topic
Return on Investment
123FormBuilder (formerly 123ContactForm)
- 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
Director and Founder
tmdigital Aus Pty LtdMarketing and Advertising, 1-10 employees
Typeform
- Typeform is relatively cheap. This helps keeps cost down and ensure a positive ROI.
- The ability to accept online payment and set up an online store is phenomenal. In theory, you don't even need a website any more for an online store. Just a domain forwarded to your Typeform.
Digital Media Specialist
Chesapeake Regional HealthcareHospital & Health Care, 1001-5000 employees