Likelihood to Recommend
If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
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Typeform is definitely a leader in the online survey space and that's for a reason. Between logic mapping and the ease of use for the end user, it's a solid app. The unfortunate thing, however, is the price tag--particularly considering the protection you receive from bots. Typeform only allows a certain number of responses at certain package levels, ie: the lowest level, you get a very limited number of responses but in order to receive more responses before your survey is locked, you must upgrade. This is what ultimately lead us to cancel with them. When you post a survey on Typeform, that survey is automatically posted publicly on their website--making it widely available to bots. Typeform offers no easy form of protection like a standardized captcha that you can add to the survey in order to filter bots out. Instead, there are several "work arounds" that they advise users to do that have very limited degrees of success. A quick online search shows that Typeform knows this is clearly an issue, yet they have yet to build in a bot-prevention feature. Since their plan prices vary by number of responses, it seems that they have no incentive to limit the amount of bots filling out surveys I believe. Ultimately, we canceled because, although the app is powerful, it just seemed like their business practices were unethical in my opinion.
Read full review Pros Ease of constructing a form with requisite inputs Customizable look and feel options based on varying requirements in our case Logic based branching & validation Read full review The calculator tool allows you to use numerical formulas to create logic within your form for specific behavior. Compatible with modern web browsers for both building a form and publishing, allowing it to work and look good on any device. Integration with products like Zapier allow you to use it as part of a larger automation in your company. Visually pleasing designs with use of themes, images and video to match your branding. Read full review Cons Some employees are intimidated at first. After all, it is html. There is so much functionality that it can be easy for novices to get lost. Will there be more payment flexibility? parents use more of the bank to person payment options. Read full review The pricing structure is a little steep, especially for the Pro+ plan. It would be nice if they had an a la carte option because there are some features we are paying for that we will never use. When creating forms, sometimes the cursor will inexplicably leave the field you are typing in and leave you with incomplete sentences. Even though we are paying for our use, we still have the Typeform branding on our forms, which I think should be removed once you upgrade from the basic plan. Read full review Likelihood to Renew
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
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We have had such success with Typeform, and it has been able to exceed our expectations for the range of products it offers
Read full review Usability
Easy to install and quickly explain to others how to use
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The overall usability of Typeform is extremely easy and self explanatory. It was quick and simple to learn how to create surveys with the templates and how to add and customize the type of answers or questions you ask. It is very easy to pull the data from the survey results, where the data is broken down and has nice graphs.
Read full review Reliability and Availability
I did not encounter any blackout issues
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The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
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Very neutral, did not have to use support a lot
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Typeform has a great help section that ranges from first steps, making a form, and question types to results and account and profile settings. The tutorials are short and concisely cover what you need to get going within a couple of minutes. I think the community is also a plus, as one can ask questions about more complex outcomes or if one gets stuck with a particularly unique form creation scenario.
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I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
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123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
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Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
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When looking for a feature rich & flexible / customizable solution, Typeform beats out everyone. However, for specific use cases (like NPS),
is a clear winner in terms of features, but is much too expensive. Typeform is also fun to use, especially compared to
which seems so out of date
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It was easy to install and I believe that would make it easy to use across several websites
Read full review Return on Investment 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself. Read full review Typeform has helped guide our Customer Success, Product, and Marketing teams in strategizing how to engage with customers better, and it has also given us a quick and easy way to do so! By collecting feedback and being able to share it across internal teams, we can coordinate our efforts to build our customers a better tool. Typeform has proved to be an elegant solution to one of our earlier vexing problems (previous survey tools that looked annoying, had extremely limited branding options/were not customizable, and didn't integrate well with the rest of our tool set) while not breaking the bank for us - it's a very reasonable price point and does WAY more than the previous tools we were paying just as much for. Read full review ScreenShots 123FormBuilder Screenshots