123FormBuilder (formerly 123ContactForm) vs Typeform | TrustRadius

What users are saying about

Score 6.5 out of 10

Based on 38 reviews and ratings

Score 8.7 out of 10

Based on 69 reviews and ratings

Feature Rating Comparison

123FormBuilder (formerly 123ContactForm)

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Typeform

8.4

Survey templates

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8.5

Themes

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8.4

Custom logo/branding

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8.2

123FormBuilder (formerly 123ContactForm)

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Typeform

8.8

Changes to live survey

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8.6

Question design help

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8.3

Multiple question types

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9.4

123FormBuilder (formerly 123ContactForm)

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Typeform

8.4

Survey logic flexibility

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8.4

123FormBuilder (formerly 123ContactForm)

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Typeform

8.2

Response tracking

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8.5

Data export

—

8.5

Standard reports

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8.6

Custom reports

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7.6

Analytics

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7.8

123FormBuilder (formerly 123ContactForm)

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Typeform

9.1

Access controls

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9.1

Compliance

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9.1

123FormBuilder (formerly 123ContactForm)

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Typeform

7.5

Vendor-offered crowdsourcing

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7.5

Respondent restrictions

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7.5

Pros

123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.

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Verified User

Analyst in Information Technology

Wholesale Company, 201-500 employees

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Creating a form is really easy, no knowledge of coding is needed.
I like how you can navigate almost their entire website using only your keyboard. I think it shows new users that the forms you create can be navigated just as easily.
The ability to create a custom Thank You screen is great too. It allows your users to feel like this form was created specifically for them by you, not just generated online.

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Content Manager

The Next StreetEducation Management, 51-200 employees

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Cons

Some employees are intimidated at first. After all, it is html.
There is so much functionality that it can be easy for novices to get lost.
Will there be more payment flexibility? parents use more of the bank to person payment options.

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Ann Murray, M. Ed.

Instructional Designer

Ultimate Medical AcademyEducation Management, 10,001+ employees

View all 7 answers on this topic

Pricing for paid version is quite high
UI is over-complicated for most basic users

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Verified User

Vice-President in Corporate

Internet Company, 11-50 employees

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Likelihood to Renew

123FormBuilder (formerly 123ContactForm) 6.0

Based on 4 answers

I no longer work for that employer, so I don't know if they renewed

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Ann Murray, M. Ed.

Instructional Designer

Ultimate Medical AcademyEducation Management, 10,001+ employees

View all 4 answers on this topic

No score

No answers yet

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Usability

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

Easy to install and quickly explain to others how to use

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

Typeform 10.0

Based on 1 answer

It's as easy to use as the actual product. It was intuitive and it took about 10-20mins to figure everything out. I had no difficulty in using Typeform's to create the perfect form that I wanted. The overall result was beautiful and very professional-looking, and my clients liked it just as much as I did.

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Verified User

Director in Professional Services

Professional Training & Coaching Company, 1-10 employees

View all 1 answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

I did not encounter any blackout issues

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

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Performance

123FormBuilder (formerly 123ContactForm) 9.0

Based on 1 answer

The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

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Support

123FormBuilder (formerly 123ContactForm) 7.0

Based on 1 answer

Very neutral, did not have to use support a lot

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

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Online Training

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

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Implementation

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

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Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.

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HR Manager

ActivTrak.comComputer Software, 11-50 employees

View all 7 answers on this topic

Typeform was just much more modern-looking and flowed better than SurveyMonkey. As a SaaS we wanted a survey platform that matched our brand as much as possible and Typeform catered to that much better than Survicate and SurveyMonkey did. Through Typeform we had the customization and integrations we needed, in addition to updated (and very clean) branding, for a similar price point.

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Customer Success Manager

SupplyFrameInternet, 51-200 employees

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Scalability

123FormBuilder (formerly 123ContactForm) 7.0

Based on 1 answer

It was easy to install and I believe that would make it easy to use across several websites

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

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Return on Investment

Improved contact information updates
Improved reporting
Improved workshop attendance communications

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Ann Murray, M. Ed.

Instructional Designer

Ultimate Medical AcademyEducation Management, 10,001+ employees

View all 7 answers on this topic

Typeform hasn't provided a direct ROI that I can track, but I know that my clients really appreciate the onboarding process we provide via Typeform, which leads to a smooth relationship going forward. So I would say the ROI has been great.

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Stephanie Mitchell

Founder

Sunnystorm MarketingMarketing and Advertising, 1-10 employees

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Screenshots

See All (6) 123FormBuilder (formerly 123ContactForm) Screenshots

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Pricing Details

General

Free Trial

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Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition

Basic	Free
Gold	$19²
Platinum	$39³
Corporate	$79/month⁴

per Month; or $190 per Year
per Month; or $390 per Year
billed annually

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Typeform Editions & Modules

—

Additional Pricing Details

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Rating Summary

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