<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
69 Ratings
38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.5 out of 101

Typeform

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

Typeform

If you are looking to collect information from your customers, employees, website visitors, etc. Typeform is a great tool to have. The forms are easy to create and easy to fill out, and you don't need to worry about coding. Just copy the embed code and paste it where you want it.
Dave Becker profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Typeform
8.4
Survey templates
123FormBuilder (formerly 123ContactForm)
Typeform
8.5
Themes
123FormBuilder (formerly 123ContactForm)
Typeform
8.4
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Typeform
8.2

Survey Content

123FormBuilder (formerly 123ContactForm)
Typeform
8.8
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Typeform
8.6
Question design help
123FormBuilder (formerly 123ContactForm)
Typeform
8.3
Multiple question types
123FormBuilder (formerly 123ContactForm)
Typeform
9.4

Survey Logic

123FormBuilder (formerly 123ContactForm)
Typeform
8.4
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Typeform
8.4

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Typeform
8.2
Response tracking
123FormBuilder (formerly 123ContactForm)
Typeform
8.5
Data export
123FormBuilder (formerly 123ContactForm)
Typeform
8.5
Standard reports
123FormBuilder (formerly 123ContactForm)
Typeform
8.6
Custom reports
123FormBuilder (formerly 123ContactForm)
Typeform
7.6
Analytics
123FormBuilder (formerly 123ContactForm)
Typeform
7.8

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Typeform
9.1
Access controls
123FormBuilder (formerly 123ContactForm)
Typeform
9.1
Compliance
123FormBuilder (formerly 123ContactForm)
Typeform
9.1

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Typeform
7.5
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Typeform
7.5
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Typeform
7.5

Pros

123FormBuilder (formerly 123ContactForm)

  • 123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
  • 123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
  • The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.
No photo available

Typeform

  • Creating a form is really easy, no knowledge of coding is needed.
  • I like how you can navigate almost their entire website using only your keyboard. I think it shows new users that the forms you create can be navigated just as easily.
  • The ability to create a custom Thank You screen is great too. It allows your users to feel like this form was created specifically for them by you, not just generated online.
Dave Becker profile photo

Cons

123FormBuilder (formerly 123ContactForm)

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
Ann Murray, M. Ed. profile photo

Typeform

  • Pricing for paid version is quite high
  • UI is over-complicated for most basic users
No photo available

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
Ann Murray, M. Ed. profile photo

Typeform

No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo

Typeform

Typeform 10.0
Based on 1 answer
It's as easy to use as the actual product. It was intuitive and it took about 10-20mins to figure everything out. I had no difficulty in using Typeform's to create the perfect form that I wanted. The overall result was beautiful and very professional-looking, and my clients liked it just as much as I did.
No photo available

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo

Typeform

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo

Typeform

No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo

Typeform

No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo

Typeform

No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo

Typeform

No score
No answers yet
No answers on this topic

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
Brad Price profile photo

Typeform

Typeform was just much more modern-looking and flowed better than SurveyMonkey. As a SaaS we wanted a survey platform that matched our brand as much as possible and Typeform catered to that much better than Survicate and SurveyMonkey did. Through Typeform we had the customization and integrations we needed, in addition to updated (and very clean) branding, for a similar price point.
Bethany Chan profile photo

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo

Typeform

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • Improved contact information updates
  • Improved reporting
  • Improved workshop attendance communications
Ann Murray, M. Ed. profile photo

Typeform

  • Typeform hasn't provided a direct ROI that I can track, but I know that my clients really appreciate the onboarding process we provide via Typeform, which leads to a smooth relationship going forward. So I would say the ROI has been great.
Stephanie Mitchell profile photo

Screenshots

Typeform

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition
BasicFree
Gold$192
Platinum$393
Corporate$79/month4
  1. per Month; or $190 per Year
  2. per Month; or $390 per Year
  3. billed annually
Additional Pricing Details

Typeform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Typeform Editions & Modules

Additional Pricing Details

Add comparison