42 Ratings
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Score 9.3 out of 100
139 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Survey Format & Appearance

    123FormBuilder (formerly 123ContactForm)

    Feature Set Not Supported
    N/A
    7.3

    Typeform

    73%
    Typeform ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    7.2
    72%
    42 Ratings

    Themes

    N/A
    0 Ratings
    7.4
    74%
    44 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    7.2
    72%
    42 Ratings

    Survey Content

    123FormBuilder (formerly 123ContactForm)

    Feature Set Not Supported
    N/A
    7.5

    Typeform

    75%
    Typeform ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    7.6
    76%
    39 Ratings

    Question design help

    N/A
    0 Ratings
    7.0
    70%
    38 Ratings

    Multiple question types

    N/A
    0 Ratings
    7.9
    79%
    44 Ratings

    Survey Logic

    123FormBuilder (formerly 123ContactForm)

    Feature Set Not Supported
    N/A
    7.2

    Typeform

    72%
    Typeform ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    7.2
    72%
    38 Ratings

    Survey Reporting & Analytics

    123FormBuilder (formerly 123ContactForm)

    Feature Set Not Supported
    N/A
    8.0

    Typeform

    80%
    Typeform ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    7.6
    76%
    42 Ratings

    Data export

    N/A
    0 Ratings
    8.0
    80%
    40 Ratings

    Standard reports

    N/A
    0 Ratings
    8.7
    87%
    37 Ratings

    Custom reports

    N/A
    0 Ratings
    7.8
    78%
    24 Ratings

    Analytics

    N/A
    0 Ratings
    7.8
    78%
    35 Ratings

    Survey Administration & Security

    123FormBuilder (formerly 123ContactForm)

    Feature Set Not Supported
    N/A
    7.3

    Typeform

    73%
    Typeform ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    7.2
    72%
    25 Ratings

    Compliance

    N/A
    0 Ratings
    7.4
    74%
    24 Ratings

    Survey Distribution

    123FormBuilder (formerly 123ContactForm)

    Feature Set Not Supported
    N/A
    8.7

    Typeform

    87%
    Typeform ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    8.6
    86%
    9 Ratings

    Respondent restrictions

    N/A
    0 Ratings
    8.7
    87%
    20 Ratings

    Attribute Ratings

    • 123FormBuilder (formerly 123ContactForm) is rated higher in 2 areas: Likelihood to Recommend, Usability
    • Typeform is rated higher in 2 areas: Likelihood to Renew, Support Rating

    Likelihood to Recommend

    9.0

    123FormBuilder (formerly 123ContactForm)

    90%
    8 Ratings
    7.7

    Typeform

    77%
    44 Ratings

    Likelihood to Renew

    6.0

    123FormBuilder (formerly 123ContactForm)

    60%
    4 Ratings
    10.0

    Typeform

    100%
    1 Rating

    Usability

    8.0

    123FormBuilder (formerly 123ContactForm)

    80%
    1 Rating
    7.6

    Typeform

    76%
    8 Ratings

    Availability

    8.0

    123FormBuilder (formerly 123ContactForm)

    80%
    2 Ratings

    Typeform

    N/A
    0 Ratings

    Performance

    9.0

    123FormBuilder (formerly 123ContactForm)

    90%
    2 Ratings

    Typeform

    N/A
    0 Ratings

    Support Rating

    7.0

    123FormBuilder (formerly 123ContactForm)

    70%
    2 Ratings
    7.7

    Typeform

    77%
    7 Ratings

    Online Training

    8.0

    123FormBuilder (formerly 123ContactForm)

    80%
    1 Rating

    Typeform

    N/A
    0 Ratings

    Implementation Rating

    8.0

    123FormBuilder (formerly 123ContactForm)

    80%
    2 Ratings

    Typeform

    N/A
    0 Ratings

    Product Scalability

    7.0

    123FormBuilder (formerly 123ContactForm)

    70%
    1 Rating

    Typeform

    N/A
    0 Ratings

    Likelihood to Recommend

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
    Katie Bindert | TrustRadius Reviewer

    Typeform

    I believe that Typeform is the best solution on the market for custom web forms, surveys, and more. The opportunities are really endless when you think about how forms can be used in a company - lead generation, user engagement surveys, training quiz, idea generation, etc. The information you collect can then be manipulated or sent to another service to automate processes within the organization
    Jamie Drahos | TrustRadius Reviewer

    Pros

    123FormBuilder (formerly 123ContactForm)

    • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
    • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
    • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
    Brad Price | TrustRadius Reviewer

    Typeform

    • Creating a form is really easy, no knowledge of coding is needed.
    • I like how you can navigate almost their entire website using only your keyboard. I think it shows new users that the forms you create can be navigated just as easily.
    • The ability to create a custom Thank You screen is great too. It allows your users to feel like this form was created specifically for them by you, not just generated online.
    Dave Becker | TrustRadius Reviewer

    Cons

    123FormBuilder (formerly 123ContactForm)

    • One-off payment integration requires a higher subscription
    • Storage is not commensurate with pricing
    • Not exactly a strong negative, but could work on pricing it better for non-US markets
    Prasar Sharma | TrustRadius Reviewer

    Typeform

    • I would love to see improved integrations of Typeform with the other tools that we use. While Typeform's in-app chat integration with Intercom is great, it doesn't cover ALL of our use cases with issuing surveys, and we'd really like to see support for email surveys that are easy and quick for recipients to submit without additional hassle.
    • We will always welcome additional insights/analytics provided with the feedback results that come in for our Typeforms. The more presentable they are, the more we can use them for internal and external use. Typeform just recently added a 'Stories' beta that caters to this so we're excited to see what more they'll be doing with it.
    • While most of our team is pretty tech savvy and very independently figures out new technology, starting out with creating a first Typeform survey may be more challenging with other less technological teams, as their creator is very conservative with real estate and uses icons instead of titles for links (though you can mouse over the menu to see the title of an item).
    Bethany Chan | TrustRadius Reviewer

    Pricing Details

    123FormBuilder (formerly 123ContactForm)

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $14.95 per month

    123FormBuilder (formerly 123ContactForm) Editions & Modules

    Edition
    BasicFree
    Gold$192
    Platinum$393
    Corporate$79/month4
    1. none
    2. per Month; or $190 per Year
    3. per Month; or $390 per Year
    4. billed annually
    Additional Pricing Details

    Typeform

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $3,000 *Per Month

    Typeform Editions & Modules

    Edition
    Essentials30.001
    Professional35.001
    Premium59.001
    1. *Per Month
    Additional Pricing Details
    *For annual contract.

    Likelihood to Renew

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 6.0
    Based on 4 answers
    I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
    Justin Kofron | TrustRadius Reviewer

    Typeform

    Typeform 10.0
    Based on 1 answer
    We have had such success with Typeform, and it has been able to exceed our expectations for the range of products it offers
    Anonymous | TrustRadius Reviewer

    Usability

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 8.0
    Based on 1 answer
    Easy to install and quickly explain to others how to use
    Justin Kofron | TrustRadius Reviewer

    Typeform

    Typeform 7.6
    Based on 8 answers
    The overall usability of Typeform is extremely easy and self explanatory. It was quick and simple to learn how to create surveys with the templates and how to add and customize the type of answers or questions you ask. It is very easy to pull the data from the survey results, where the data is broken down and has nice graphs.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 8.0
    Based on 2 answers
    I did not encounter any blackout issues
    Justin Kofron | TrustRadius Reviewer

    Typeform

    No score
    No answers yet
    No answers on this topic

    Performance

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 9.0
    Based on 2 answers
    The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
    Justin Kofron | TrustRadius Reviewer

    Typeform

    No score
    No answers yet
    No answers on this topic

    Support Rating

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 7.0
    Based on 2 answers
    Very neutral, did not have to use support a lot
    Justin Kofron | TrustRadius Reviewer

    Typeform

    Typeform 7.7
    Based on 7 answers
    Typeform has a great help section that ranges from first steps, making a form, and question types to results and account and profile settings. The tutorials are short and concisely cover what you need to get going within a couple of minutes. I think the community is also a plus, as one can ask questions about more complex outcomes or if one gets stuck with a particularly unique form creation scenario.
    Anonymous | TrustRadius Reviewer

    Online Training

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 8.0
    Based on 1 answer
    I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
    Justin Kofron | TrustRadius Reviewer

    Typeform

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 8.0
    Based on 2 answers
    123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
    Justin Kofron | TrustRadius Reviewer

    Typeform

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    123FormBuilder (formerly 123ContactForm)

    Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
    Anonymous | TrustRadius Reviewer

    Typeform

    When looking for a feature rich & flexible / customizable solution, Typeform beats out everyone. However, for specific use cases (like NPS), AskNicely is a clear winner in terms of features, but is much too expensive. Typeform is also fun to use, especially compared to Wufoo which seems so out of date
    Anonymous | TrustRadius Reviewer

    Scalability

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 7.0
    Based on 1 answer
    It was easy to install and I believe that would make it easy to use across several websites
    Justin Kofron | TrustRadius Reviewer

    Typeform

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    123FormBuilder (formerly 123ContactForm)

    • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
    Brendan Farrugia | TrustRadius Reviewer

    Typeform

    • Typeform is relatively cheap. This helps keeps cost down and ensure a positive ROI.
    • The ability to accept online payment and set up an online store is phenomenal. In theory, you don't even need a website any more for an online store. Just a domain forwarded to your Typeform.
    Sean Pomory | TrustRadius Reviewer

    Screenshots

    Typeform

    Add comparison