What users are saying about

Typeform

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Top Rated
57 Ratings

Typeform

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
57 Ratings
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Score 8.8 out of 101

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Likelihood to Recommend

Typeform

Typeform is well suited for those who will use Typeform a lot in their job and are able to dedicate time to learning the advanced features/customization options. It's less appropriate for someone who's wearing a few hats and needs a basic form to capture lead information or product feature requests/survey
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Feature Rating Comparison

Survey Format & Appearance

Typeform
8.5
Survey templates
Typeform
8.7
Themes
Typeform
8.4
Custom logo/branding
Typeform
8.6

Survey Content

Typeform
8.8
Changes to live survey
Typeform
8.7
Question design help
Typeform
8.3
Multiple question types
Typeform
9.5

Survey Logic

Typeform
8.3
Survey logic flexibility
Typeform
8.3

Survey Reporting & Analytics

Typeform
7.9
Response tracking
Typeform
8.6
Data export
Typeform
8.5
Standard reports
Typeform
8.3
Custom reports
Typeform
6.6
Analytics
Typeform
7.7

Survey Administration & Security

Typeform
9.1
Access controls
Typeform
9.1
Compliance
Typeform
9.0

Survey Distribution

Typeform
7.4
Vendor-offered crowdsourcing
Typeform
7.0
Respondent restrictions
Typeform
7.9

Pros

  • Working in Typeform is automatic and intuitive. It's easy to find the surveys we're looking for and to manage or edit them (duplicating, creating, removing surveys, as well as putting them in folders). I didn't have to "learn" how to use it; when creating a new survey, the app just flows in a way that you know what the next step is and how to get there. The appearance of the app is clean and beautiful, without losing the details you need to customize.
  • Like I said above, while Typeform is simple and automatic, it doesn't skimp out on all the customization and tweaks you need to create a fitting survey for your exact use case. They have a wide selection of custom questions you can ask in your survey (from a simple 'Yes/No' to an 'Opinion Scale' to even payment collection) and many different settings for those questions (make it required, add a description/image/video, etc.).
  • You can also customize the look and feel of each individual Typeform, and save each appearance as a template setting to use again! This has really helped us make Typeform our own by adding our own branding to it.
  • Typeform makes it so easy for users to respond to surveys. They have a clean, beautiful experience that flows and no one has issues submitting responses. Typeform has an Intercom integration, which is perfect as we use Intercom with our customers, so it's easy to just issue a Typeform survey with our in-app chat to get quick and numerous responses.
Bethany Chan profile photo

Cons

  • I would love to see improved integrations of Typeform with the other tools that we use. While Typeform's in-app chat integration with Intercom is great, it doesn't cover ALL of our use cases with issuing surveys, and we'd really like to see support for email surveys that are easy and quick for recipients to submit without additional hassle.
  • We will always welcome additional insights/analytics provided with the feedback results that come in for our Typeforms. The more presentable they are, the more we can use them for internal and external use. Typeform just recently added a 'Stories' beta that caters to this so we're excited to see what more they'll be doing with it.
  • While most of our team is pretty tech savvy and very independently figures out new technology, starting out with creating a first Typeform survey may be more challenging with other less technological teams, as their creator is very conservative with real estate and uses icons instead of titles for links (though you can mouse over the menu to see the title of an item).
Bethany Chan profile photo

Alternatives Considered

We picked Typeform over Google Forms because it just has a lot more features that we use. Google Forms is great when you need a free, basic survey tool, but it lacks the sophistication that Typeform brings to the table. SurveyMonkey has a lot of the features that TypeForm has, but Typeform still has the edge via features, price, and looks.
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Return on Investment

  • We use this (so far) only to solicit email addresses or survey our current subscribers so we're making an assumption that the ease of use by the user has increased the likely conversion rate.
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Pricing Details

Typeform

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details