17hats vs. ActiveCampaign

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.2 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
ActiveCampaign
Score 7.9 out of 10
N/A
ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.
$9
per month
Pricing
17hatsActiveCampaign
Editions & Modules
Starting Price
$45.00
per month
No answers on this topic
Offerings
Pricing Offerings
17hatsActiveCampaign
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
17hatsActiveCampaign
Considered Both Products
17hats

No answer on this topic

ActiveCampaign
Chose ActiveCampaign
I had heard great things from other entrepreneurs about AC so I switched from ConvertKit and haven't looked back. I didn't have a terrible experience with ConvertKit, I had just heard that AC had better capabilities and my experience has been excellent so I've never thought to …
Top Pros
Top Cons
Features
17hatsActiveCampaign
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
ActiveCampaign
-
Ratings
Customer data management / contact management10.02 Ratings00 Ratings
Workflow management10.02 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings00 Ratings
Contract management10.02 Ratings00 Ratings
Quote & order management10.01 Ratings00 Ratings
Interaction tracking8.01 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
ActiveCampaign
-
Ratings
Case management8.01 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
ActiveCampaign
-
Ratings
Lead management8.01 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
23% above category average
ActiveCampaign
-
Ratings
Task management9.01 Ratings00 Ratings
Billing and invoicing management10.02 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
ActiveCampaign
-
Ratings
Custom fields9.92 Ratings00 Ratings
Custom objects10.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
13% above category average
ActiveCampaign
-
Ratings
Single sign-on capability10.01 Ratings00 Ratings
Role-based user permissions9.01 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
ActiveCampaign
-
Ratings
Marketing automation8.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
ActiveCampaign
-
Ratings
Mobile access8.01 Ratings00 Ratings
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
17hats
-
Ratings
ActiveCampaign
8.9
664 Ratings
14% above category average
WYSIWYG email editor00 Ratings9.5581 Ratings
Dynamic content00 Ratings9.1520 Ratings
Ability to test dynamic content00 Ratings8.8471 Ratings
Landing pages00 Ratings7.9338 Ratings
A/B testing00 Ratings9.2380 Ratings
Mobile optimization00 Ratings9.4526 Ratings
Email deliverability reporting00 Ratings7.2631 Ratings
List management00 Ratings9.6650 Ratings
Triggered drip sequences00 Ratings9.7574 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
17hats
-
Ratings
ActiveCampaign
7.5
524 Ratings
3% below category average
Lead nurturing automation00 Ratings9.2491 Ratings
Lead scoring and grading00 Ratings8.0359 Ratings
Data quality management00 Ratings9.3401 Ratings
Automated sales alerts and tasks00 Ratings9.3355 Ratings
Lead segmentation and distribution00 Ratings1.81 Ratings
Campaign Management
Comparison of Campaign Management features of Product A and Product B
17hats
-
Ratings
ActiveCampaign
9.6
374 Ratings
23% above category average
Calendaring00 Ratings9.7295 Ratings
Event/webinar marketing00 Ratings9.5286 Ratings
Social Media Marketing
Comparison of Social Media Marketing features of Product A and Product B
17hats
-
Ratings
ActiveCampaign
9.6
287 Ratings
24% above category average
Social sharing and campaigns00 Ratings9.7254 Ratings
Social profile integration00 Ratings9.5250 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
ActiveCampaign
8.4
627 Ratings
11% above category average
Dashboards00 Ratings8.0597 Ratings
Standard reports00 Ratings8.0584 Ratings
Custom reports00 Ratings9.2377 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
17hats
-
Ratings
ActiveCampaign
9.2
491 Ratings
19% above category average
API00 Ratings9.6391 Ratings
Role-based workflow & approvals00 Ratings9.3267 Ratings
Customizability00 Ratings9.5420 Ratings
Integration with Salesforce.com00 Ratings9.392 Ratings
Integration with Microsoft Dynamics CRM00 Ratings9.860 Ratings
Integration with SugarCRM00 Ratings9.856 Ratings
Third-party software integrations00 Ratings7.520 Ratings
Best Alternatives
17hatsActiveCampaign
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Vbout
Vbout
Score 9.6 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
PFL Direct Mail Platform
PFL Direct Mail Platform
Score 9.3 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
PFL Direct Mail Platform
PFL Direct Mail Platform
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsActiveCampaign
Likelihood to Recommend
10.0
(2 ratings)
7.7
(676 ratings)
Likelihood to Renew
-
(0 ratings)
8.4
(25 ratings)
Usability
9.0
(1 ratings)
7.7
(38 ratings)
Availability
-
(0 ratings)
9.1
(5 ratings)
Performance
-
(0 ratings)
7.1
(5 ratings)
Support Rating
8.0
(2 ratings)
1.3
(41 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
8.7
(14 ratings)
Configurability
-
(0 ratings)
6.4
(4 ratings)
Ease of integration
-
(0 ratings)
9.0
(4 ratings)
Product Scalability
-
(0 ratings)
1.4
(5 ratings)
Vendor post-sale
-
(0 ratings)
6.4
(4 ratings)
Vendor pre-sale
-
(0 ratings)
7.2
(4 ratings)
User Testimonials
17hatsActiveCampaign
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
ActiveCampaign
ActiveCampaign is brilliant for small businesses wanting a secure, reliable and user friendly email capture software that filters users emails into the appropriate category/tags and have endless options when it comes to having different lead magnets and ways users may sign up. It's been super handy for my small business to send regular emails and be able to analyse the success rates and open rates of emails and the ability to resend them with a different subject line. It's made email marketing really easy peasy.
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Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
ActiveCampaign
  • The graphic design is very good, especially fonts, colours and templates
  • Flexibility of design and functionality
  • Takes a little while to learn it, but generally user-friendly
  • Looks very professional but doesn't cost much to get started
  • There are masses of integrations for ActiveCampaign, and the ones I tried all worked well and didn't take long to figure out.
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review
ActiveCampaign
  • The email designing part could be easier to use. There are certain simple shortcuts that don't work, for example, adding links is more complicated than it should be, moving blocks around is hard, etc.
  • There's no good way to filter by 'active' and 'inactive' subscribers when editing en-mass.
  • I'd like more reporting data on one page.
Read full review
Likelihood to Renew
17hats
No answers on this topic
ActiveCampaign
I am committed at the moment. Rebuilding the automations I have would be a huge time drain. Plus the cost of learning a new system and the risk to deliverability of porting a 6,000 person list to a new platform. Also, AC offers everything I need ast a reasonable (but a little high) price. So, why not a 10? Because, early 2023, AC dropped a massive 2x price hike on long-term customers. They knew few would shift, so this feels like a cynical cash grab and left a bad taste, If they do something like this again, this camel will have a broken back.
Read full review
Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review
ActiveCampaign
ActiveCampaign has been the easiest marketing automation software we have ever used. They provide tips throughout the entire process of anything you are building. Their support team through LIVE CHAT has been extremely fast and helpful. The monthly meetings provided with the enablement team has helped us through several large and urgent needs.
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Reliability and Availability
17hats
No answers on this topic
ActiveCampaign
I haven't experienced application errors or unplanned outages at all. Active Campaign is ultra reliable and I would not be using them if that were the case. Also, the helpful emails they send are welcomed and informative, and present very practical tips and guidance for using the platform. They're always demonstrating new features and I'm thankful for that.
Read full review
Performance
17hats
No answers on this topic
ActiveCampaign
Oh my gosh, Active Campaign's performance gets an A+++ in my book. The pages load quickly and so do the reports. I haven't noticed any slowdowns when it's integrating with other programs and it performs excellently on all levels.
Read full review
Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Read full review
ActiveCampaign
This might be the best part. The chat support lady offered to make a video to help me solve my problem. I worked in customer service for years and I've never done that, lol. So, if they're offering things like that, I can only imagine that they'd be able to handle most any issue you throw at them.
Read full review
Implementation Rating
17hats
No answers on this topic
ActiveCampaign
Very satisfied with our implementation in our professional medical practice, allowing us to be on top of client service, and not miss out on crucial information and insights. Marketing is often neglected in professional practices and ActiveCampaign solved this problem with aplomb.
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Alternatives Considered
17hats
No answers on this topic
ActiveCampaign
I moved to ActiveCampaign from Mailchimp. Admittedly, I was using the free version of Mailchimp, but I had numerous episodes of subscriber data NOT being added to Mailchimp, despite using API to integrate with my mailing list. Obviously, I couldn't pay for clicks and not capture subscriber data, so I had to find something else. ActiveCampaign has been 100% reliable in testing.
Read full review
Scalability
17hats
No answers on this topic
ActiveCampaign
My web designer told me about Active Campaign and although I don't recall which platform I had before, I LOVE Active Campaign and its user friendliness. The transition was seamless and I've never had a problem with functionality or server failure.
Active Campaign provides so many features, and makes it easy for non-techies to maneuver around the site with ease. They capture information and put it in an easy-to-read format.
At this point, I don't think I'd ever use any other platform!
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Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
Read full review
ActiveCampaign
  • I haven't monetized my list yet so no clear ROI but great from a list-building perspective
  • The software is not cheap so at times I feel like I may not be getting the most out of the product because I'm not using all of the features
Read full review
ScreenShots

ActiveCampaign Screenshots

Screenshot of tagging, that when combined with conditional content helps to put the right message in front of each customer.Screenshot of marketing automationScreenshot of audience segmentation based on engagement, purchase activity, lead score, or any other dimensionScreenshot of live chat, site messaging, email, and a unified inbox that can be used to build relationships with customers.Screenshot of the CRM, which helps sales reps to get more done in less time