17hats vs. ActiveCampaign

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.3 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
ActiveCampaign
Score 8.0 out of 10
N/A
ActiveCampaign is presented as an AI-first marketing platform for marketers, agencies, and entrepreneurs. It uses Active Intelligence for goal-aware automation and personalized experiences across email, SMS, and WhatsApp. ActiveCampaign integrates with 950+ apps and generates insights to optimize every workflow.
$19
per month
Pricing
17hatsActiveCampaign
Editions & Modules
Starting Price
$45.00
per month
Starter
$19
per month
Plus
$59
per month
Pro
$89
per month
Enterprise
$159
per month
Offerings
Pricing Offerings
17hatsActiveCampaign
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsActiveCampaign offers a discount for annual billing of up to 20%. Services included in all plan tiers: ActiveTraining Community access Contact migration Customer enablement workshops Video tutorials Chat and ticket support Knowledge base & help guides
More Pricing Information
Community Pulse
17hatsActiveCampaign
Considered Both Products
17hats

No answer on this topic

ActiveCampaign
Chose ActiveCampaign
I had heard great things from other entrepreneurs about AC so I switched from ConvertKit and haven't looked back. I didn't have a terrible experience with ConvertKit, I had just heard that AC had better capabilities and my experience has been excellent so I've never thought to …
Features
17hatsActiveCampaign
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
20% above category average
ActiveCampaign
-
Ratings
Customer data management / contact management10.02 Ratings00 Ratings
Workflow management10.02 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings00 Ratings
Contract management10.02 Ratings00 Ratings
Quote & order management10.01 Ratings00 Ratings
Interaction tracking8.01 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
5% above category average
ActiveCampaign
-
Ratings
Case management8.01 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
4% above category average
ActiveCampaign
-
Ratings
Lead management8.01 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
22% above category average
ActiveCampaign
-
Ratings
Task management9.01 Ratings00 Ratings
Billing and invoicing management10.02 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
27% above category average
ActiveCampaign
-
Ratings
Custom fields9.92 Ratings00 Ratings
Custom objects10.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
13% above category average
ActiveCampaign
-
Ratings
Single sign-on capability10.01 Ratings00 Ratings
Role-based user permissions9.01 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
8% above category average
ActiveCampaign
-
Ratings
Marketing automation8.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
ActiveCampaign
-
Ratings
Mobile access8.01 Ratings00 Ratings
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
17hats
-
Ratings
ActiveCampaign
8.4
684 Ratings
10% above category average
WYSIWYG email editor00 Ratings8.1601 Ratings
Dynamic content00 Ratings7.6536 Ratings
Ability to test dynamic content00 Ratings7.5485 Ratings
Landing pages00 Ratings6.4352 Ratings
A/B testing00 Ratings9.0394 Ratings
Mobile optimization00 Ratings8.6542 Ratings
Email deliverability reporting00 Ratings8.9650 Ratings
List management00 Ratings9.5669 Ratings
Triggered drip sequences00 Ratings10.0590 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
17hats
-
Ratings
ActiveCampaign
8.3
537 Ratings
6% above category average
Lead nurturing automation00 Ratings9.2503 Ratings
Lead scoring and grading00 Ratings8.4367 Ratings
Data quality management00 Ratings9.0409 Ratings
Automated sales alerts and tasks00 Ratings7.4362 Ratings
Lead segmentation and distribution00 Ratings7.613 Ratings
Campaign Management
Comparison of Campaign Management features of Product A and Product B
17hats
-
Ratings
ActiveCampaign
9.9
385 Ratings
28% above category average
Calendaring00 Ratings9.9305 Ratings
Event/webinar marketing00 Ratings9.9289 Ratings
Social Media Marketing
Comparison of Social Media Marketing features of Product A and Product B
17hats
-
Ratings
ActiveCampaign
7.4
293 Ratings
1% below category average
Social sharing and campaigns00 Ratings7.6260 Ratings
Social profile integration00 Ratings7.1255 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
ActiveCampaign
7.6
646 Ratings
4% above category average
Dashboards00 Ratings7.6615 Ratings
Standard reports00 Ratings7.6603 Ratings
Custom reports00 Ratings7.6390 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
17hats
-
Ratings
ActiveCampaign
9.1
505 Ratings
20% above category average
API00 Ratings8.7403 Ratings
Role-based workflow & approvals00 Ratings8.3275 Ratings
Customizability00 Ratings7.8431 Ratings
Integration with Salesforce.com00 Ratings9.894 Ratings
Integration with Microsoft Dynamics CRM00 Ratings9.961 Ratings
Integration with SugarCRM00 Ratings9.957 Ratings
Third-party software integrations00 Ratings9.133 Ratings
Best Alternatives
17hatsActiveCampaign
Small Businesses
Salesmate
Salesmate
Score 9.9 out of 10
Vbout
Vbout
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
PFL Direct Mail Platform
PFL Direct Mail Platform
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
PFL Direct Mail Platform
PFL Direct Mail Platform
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsActiveCampaign
Likelihood to Recommend
10.0
(2 ratings)
8.7
(695 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(25 ratings)
Usability
9.0
(1 ratings)
9.1
(57 ratings)
Availability
-
(0 ratings)
9.1
(5 ratings)
Performance
-
(0 ratings)
7.3
(5 ratings)
Support Rating
8.0
(2 ratings)
1.3
(41 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
8.6
(14 ratings)
Configurability
-
(0 ratings)
6.4
(4 ratings)
Ease of integration
-
(0 ratings)
9.1
(4 ratings)
Product Scalability
-
(0 ratings)
1.0
(5 ratings)
Vendor post-sale
-
(0 ratings)
6.4
(4 ratings)
Vendor pre-sale
-
(0 ratings)
7.3
(4 ratings)
User Testimonials
17hatsActiveCampaign
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
ActiveCampaign
I've been using ActiveCampaign since around 2018-2019 and I've always been satisfied with the software. It's simple to use, connects with the other tools I use and makes it easy for me to duplicate automations, email templates and workflows as I need to. On top of that, any time I've had an issue (which I think is around twice in the past 5/6 years), the customer service has always been super helpful and my issue has been resolved quickly.
Read full review
Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
ActiveCampaign
  • Collects and filters emails from various lead magnets exceptionally well (especially if a user wants to re-sign up to the same lead magnet and go through it again, they can)
  • Super easy to use email creation that is aesthetically pleasing and user friendly
  • Easy email sequences and user classification from a large range of opt in trigger options
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review
ActiveCampaign
  • It took me a while to get to understand where to find things, and I used a free online course from a consultant who specialises in AC to help me get the foundations set up more easily. That said, there were lots of onboarding workshops, which were good. It just felt like it required a lot of different angles of learning to just get started.
  • The customer support took longer than other software to get back to me via email, though once I found the chat option for my most recent query, that was fast.
  • I've ended up switching to another programme where more software is more naturally integrated, and the AC equivalent is included in the price, along with many other types of software. However, design-wise, ActiveCampaign is much better.
  • I also had a problem with a form used on my WordPress website, which has a BuddyBoss platform - the colours on the form would be overridden by colour choices for the website, so they were hard to read (pink text on purple background instead of the gold text it was meant to be)
  • I couldn't always find the templates I was looking for or how to access them for automation-based emails. I think when I used it, there was a new type of template for newsletters that weren't available for automations, so I had to recreate it, which added time.
Read full review
Likelihood to Renew
17hats
No answers on this topic
ActiveCampaign
I am committed at the moment. Rebuilding the automations I have would be a huge time drain. Plus the cost of learning a new system and the risk to deliverability of porting a 6,000 person list to a new platform. Also, AC offers everything I need ast a reasonable (but a little high) price. So, why not a 10? Because, early 2023, AC dropped a massive 2x price hike on long-term customers. They knew few would shift, so this feels like a cynical cash grab and left a bad taste, If they do something like this again, this camel will have a broken back.
Read full review
Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review
ActiveCampaign
ActiveCampaign has been the easiest marketing automation software we have ever used. They provide tips throughout the entire process of anything you are building. Their support team through LIVE CHAT has been extremely fast and helpful. The monthly meetings provided with the enablement team has helped us through several large and urgent needs.
Read full review
Reliability and Availability
17hats
No answers on this topic
ActiveCampaign
I haven't experienced application errors or unplanned outages at all. Active Campaign is ultra reliable and I would not be using them if that were the case. Also, the helpful emails they send are welcomed and informative, and present very practical tips and guidance for using the platform. They're always demonstrating new features and I'm thankful for that.
Read full review
Performance
17hats
No answers on this topic
ActiveCampaign
Oh my gosh, Active Campaign's performance gets an A+++ in my book. The pages load quickly and so do the reports. I haven't noticed any slowdowns when it's integrating with other programs and it performs excellently on all levels.
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Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Read full review
ActiveCampaign
This might be the best part. The chat support lady offered to make a video to help me solve my problem. I worked in customer service for years and I've never done that, lol. So, if they're offering things like that, I can only imagine that they'd be able to handle most any issue you throw at them.
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Implementation Rating
17hats
No answers on this topic
ActiveCampaign
Very satisfied with our implementation in our professional medical practice, allowing us to be on top of client service, and not miss out on crucial information and insights. Marketing is often neglected in professional practices and ActiveCampaign solved this problem with aplomb.
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Alternatives Considered
17hats
No answers on this topic
ActiveCampaign
I moved to ActiveCampaign from Mailchimp. Admittedly, I was using the free version of Mailchimp, but I had numerous episodes of subscriber data NOT being added to Mailchimp, despite using API to integrate with my mailing list. Obviously, I couldn't pay for clicks and not capture subscriber data, so I had to find something else. ActiveCampaign has been 100% reliable in testing.
Read full review
Scalability
17hats
No answers on this topic
ActiveCampaign
My web designer told me about Active Campaign and although I don't recall which platform I had before, I LOVE Active Campaign and its user friendliness. The transition was seamless and I've never had a problem with functionality or server failure.
Active Campaign provides so many features, and makes it easy for non-techies to maneuver around the site with ease. They capture information and put it in an easy-to-read format.
At this point, I don't think I'd ever use any other platform!
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Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
Read full review
ActiveCampaign
  • I haven't monetized my list yet so no clear ROI but great from a list-building perspective
  • The software is not cheap so at times I feel like I may not be getting the most out of the product because I'm not using all of the features
Read full review
ScreenShots

ActiveCampaign Screenshots

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