17hats vs. SAP Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 10.0 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
SAP Sales Cloud
Score 8.6 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Pricing
17hatsSAP Sales Cloud
Editions & Modules
Starting Price
$45.00
per month
No answers on this topic
Offerings
Pricing Offerings
17hatsSAP Sales Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
17hatsSAP Sales Cloud
Features
17hatsSAP Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
19% above category average
SAP Sales Cloud
8.5
152 Ratings
8% above category average
Customer data management / contact management10.02 Ratings8.3144 Ratings
Workflow management10.02 Ratings8.7146 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings8.2136 Ratings
Contract management10.02 Ratings8.0133 Ratings
Quote & order management10.01 Ratings8.6133 Ratings
Interaction tracking8.01 Ratings8.8137 Ratings
Territory management00 Ratings8.2130 Ratings
Opportunity management00 Ratings8.9142 Ratings
Channel / partner relationship management00 Ratings8.5131 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
3% above category average
SAP Sales Cloud
8.8
130 Ratings
13% above category average
Case management8.01 Ratings8.7125 Ratings
Call center management00 Ratings9.0114 Ratings
Help desk management00 Ratings8.8115 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
3% above category average
SAP Sales Cloud
8.1
131 Ratings
4% above category average
Lead management8.01 Ratings8.1130 Ratings
Email marketing00 Ratings8.1112 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
SAP Sales Cloud
8.3
143 Ratings
7% above category average
Task management9.01 Ratings8.4135 Ratings
Billing and invoicing management10.02 Ratings8.3113 Ratings
Reporting00 Ratings8.2131 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
26% above category average
SAP Sales Cloud
8.1
138 Ratings
5% above category average
Custom fields9.92 Ratings7.9138 Ratings
Custom objects10.01 Ratings7.9131 Ratings
Scripting environment00 Ratings8.5114 Ratings
API for custom integration00 Ratings8.1123 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
12% above category average
SAP Sales Cloud
9.2
141 Ratings
9% above category average
Single sign-on capability10.01 Ratings9.3135 Ratings
Role-based user permissions9.01 Ratings9.1135 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
SAP Sales Cloud
8.5
117 Ratings
12% above category average
Marketing automation8.01 Ratings8.3113 Ratings
Compensation management00 Ratings8.793 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
4% above category average
SAP Sales Cloud
8.3
122 Ratings
8% above category average
Mobile access8.01 Ratings8.3122 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
SAP Sales Cloud
8.4
141 Ratings
8% above category average
Forecasting00 Ratings8.2131 Ratings
Pipeline visualization00 Ratings8.9132 Ratings
Customizable reports00 Ratings8.1136 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
17hats
-
Ratings
SAP Sales Cloud
9.0
98 Ratings
18% above category average
Social data00 Ratings8.798 Ratings
Social engagement00 Ratings9.394 Ratings
Best Alternatives
17hatsSAP Sales Cloud
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
Enterprises
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsSAP Sales Cloud
Likelihood to Recommend
10.0
(2 ratings)
8.4
(163 ratings)
Likelihood to Renew
-
(0 ratings)
8.1
(15 ratings)
Usability
9.0
(1 ratings)
7.0
(10 ratings)
Availability
-
(0 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
9.1
(2 ratings)
Support Rating
8.0
(2 ratings)
5.9
(13 ratings)
Online Training
-
(0 ratings)
9.1
(3 ratings)
Implementation Rating
-
(0 ratings)
7.6
(4 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
8.6
(123 ratings)
Professional Services
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
17hatsSAP Sales Cloud
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
SAP
SAP Sales Cloud is highly suited for manufacturing and distribution enterprises and especially for people and companies who are already into SAP architecture. It is also great for industries which are consumer-packaged goods oriented, and it is highly structured for B2B sales which has predictive pipelines. I would say it is less suited for hyper growth or newer startups, especially people who are not familiar with the SAP ERP. It is multi-dimensional and has complex matrix structures, so it is a bit difficult to learn, and it might be daunting for new people.
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Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
SAP
  • I love its ability to automate the entire sales process for us.
  • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
  • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
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SAP
  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
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Likelihood to Renew
17hats
No answers on this topic
SAP
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
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Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
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SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
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Reliability and Availability
17hats
No answers on this topic
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
Read full review
Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
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SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
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Online Training
17hats
No answers on this topic
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
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Implementation Rating
17hats
No answers on this topic
SAP
I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
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Alternatives Considered
17hats
No answers on this topic
SAP
These other products are not fully focused on sales. Of course you can create a workflow for your employees but they have too much info that youll probably won't end Up using. Also their AI assistance is not that accurate when you need some advice or personalized Insights. That's why we swapped to another software that was focused on the sales funnel.
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Scalability
17hats
No answers on this topic
SAP
1. It much needed to the end-user like sales person and marketing team to read the real time analysis for better decision making and deal closing. 2. Cost calculation and tracking becomes easier on go. 3. HR department, sales and marketing teams are getting insights for further improvement of the process of sales and conversion rate. 4. Easier to know customer behavior and taste.
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Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
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SAP
  • Integration with additional sales tools, such as LinkedIn Sales Navigator, greatly improves the speed and efficiency of our entire process.
  • Standard templates facilitate easy and efficient lead interaction.
  • The time is reduced and representative job productivity increases when SAP Sales Cloud is used.
Read full review
ScreenShots

SAP Sales Cloud Screenshots

Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization