What users are saying about
4 Ratings
25 Ratings
4 Ratings
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Score 8.9 out of 100
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

SAP Sales Cloud

For:
  • Bigger sales team
  • Longer deal sizes
  • High volume of opportunities
  • Multiple stakeholders involved in decision making
Not for:
  • Smaller sales org with no proper CRM tool

  • Small deal cycles
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.4
SAP Sales Cloud
Customer data management / contact management
17hats
9.7
SAP Sales Cloud
Workflow management
17hats
9.7
SAP Sales Cloud
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
SAP Sales Cloud
Contract management
17hats
10.0
SAP Sales Cloud
Quote & order management
17hats
10.0
SAP Sales Cloud
Interaction tracking
17hats
8.0
SAP Sales Cloud

Customer Service & Support

17hats
8.0
SAP Sales Cloud
Case management
17hats
8.0
SAP Sales Cloud

Marketing Automation

17hats
8.0
SAP Sales Cloud
Lead management
17hats
8.0
SAP Sales Cloud

CRM Project Management

17hats
9.5
SAP Sales Cloud
Task management
17hats
9.0
SAP Sales Cloud
Billing and invoicing management
17hats
10.0
SAP Sales Cloud

Customization

17hats
9.7
SAP Sales Cloud
Custom fields
17hats
9.4
SAP Sales Cloud
Custom objects
17hats
10.0
SAP Sales Cloud

Security

17hats
9.5
SAP Sales Cloud
Single sign-on capability
17hats
10.0
SAP Sales Cloud
Role-based user permissions
17hats
9.0
SAP Sales Cloud

Integrations with 3rd-party Software

17hats
8.0
SAP Sales Cloud
Marketing automation
17hats
8.0
SAP Sales Cloud

Platform

17hats
8.0
SAP Sales Cloud
Mobile access
17hats
8.0
SAP Sales Cloud

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

SAP Sales Cloud

  • Capturing deal score
  • Submitting forecast
  • Updating next steps
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

SAP Sales Cloud

  • Deal Scoring
  • Activity Tracking
  • Product Updates
Benjamin Robertson | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 4 answers
I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close
Anonymous | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

SAP Sales Cloud

We did not compare DataHug with any other system so I cannot comment on this
Richard Massey | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

SAP Sales Cloud

  • Positive - forecasting deals
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. Per Month
Additional Pricing Details

SAP Sales Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Sales Cloud Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

17hats
9.7
SAP Sales Cloud
7.5

Usability

17hats
9.0
SAP Sales Cloud

Support Rating

17hats
8.0
SAP Sales Cloud
7.0

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