What users are saying about
8 Ratings
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78 Ratings
8 Ratings
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Score 8.8 out of 100

SAP Sales Cloud

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78 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • 17hats ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%
7.4

SAP Sales Cloud

74%
17hats ranks higher in 6/9 features

Customer data management / contact management

10.0
100%
2 Ratings
7.8
78%
20 Ratings

Workflow management

10.0
100%
2 Ratings
7.2
72%
20 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
7.2
72%
19 Ratings

Contract management

10.0
100%
2 Ratings
7.3
73%
19 Ratings

Quote & order management

10.0
100%
1 Rating
7.7
77%
19 Ratings

Interaction tracking

8.0
80%
1 Rating
7.5
75%
17 Ratings

Territory management

N/A
0 Ratings
7.1
71%
20 Ratings

Opportunity management

N/A
0 Ratings
7.7
77%
20 Ratings

Channel / partner relationship management

N/A
0 Ratings
7.2
72%
17 Ratings

Customer Service & Support

8.0

17hats

80%
7.2

SAP Sales Cloud

72%
SAP Sales Cloud ranks higher in 2/3 features

Case management

8.0
80%
1 Rating
7.6
76%
16 Ratings

Call center management

N/A
0 Ratings
7.0
70%
16 Ratings

Help desk management

N/A
0 Ratings
7.1
71%
16 Ratings

Marketing Automation

8.0

17hats

80%
7.4

SAP Sales Cloud

74%
17hats ranks higher in 1/2 features

Lead management

8.0
80%
1 Rating
7.7
77%
17 Ratings

Email marketing

N/A
0 Ratings
7.1
71%
17 Ratings

CRM Project Management

9.5

17hats

95%
7.8

SAP Sales Cloud

78%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
7.9
79%
19 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
7.5
75%
15 Ratings

Reporting

N/A
0 Ratings
8.0
80%
17 Ratings

Customization

10.0

17hats

100%
7.3

SAP Sales Cloud

73%
17hats ranks higher in 2/4 features

Custom fields

9.9
99%
2 Ratings
7.4
74%
18 Ratings

Custom objects

10.0
100%
1 Rating
7.2
72%
17 Ratings

Scripting environment

N/A
0 Ratings
7.0
70%
17 Ratings

API for custom integration

N/A
0 Ratings
7.8
78%
17 Ratings

Security

9.5

17hats

95%
7.7

SAP Sales Cloud

77%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
8.1
81%
19 Ratings

Role-based user permissions

9.0
90%
1 Rating
7.3
73%
19 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
7.4

SAP Sales Cloud

74%
17hats ranks higher in 1/2 features

Marketing automation

8.0
80%
1 Rating
7.1
71%
18 Ratings

Compensation management

N/A
0 Ratings
7.8
78%
13 Ratings

Platform

8.0

17hats

80%
6.5

SAP Sales Cloud

65%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
6.5
65%
18 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
7.2

SAP Sales Cloud

72%
SAP Sales Cloud ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
7.1
71%
17 Ratings

Pipeline visualization

N/A
0 Ratings
7.2
72%
18 Ratings

Customizable reports

N/A
0 Ratings
7.2
72%
20 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
7.6

SAP Sales Cloud

76%
SAP Sales Cloud ranks higher in 2/2 features

Social data

N/A
0 Ratings
7.5
75%
14 Ratings

Social engagement

N/A
0 Ratings
7.7
77%
14 Ratings

Attribute Ratings

  • 17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

10.0

17hats

100%
2 Ratings
8.9

SAP Sales Cloud

89%
25 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
5.0

SAP Sales Cloud

50%
1 Rating

Usability

9.0

17hats

90%
1 Rating
5.8

SAP Sales Cloud

58%
4 Ratings

Availability

17hats

N/A
0 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Performance

17hats

N/A
0 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
5.9

SAP Sales Cloud

59%
9 Ratings

Online Training

17hats

N/A
0 Ratings
7.0

SAP Sales Cloud

70%
1 Rating

Implementation Rating

17hats

N/A
0 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Product Scalability

17hats

N/A
0 Ratings
8.0

SAP Sales Cloud

80%
17 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review

SAP

SAP Sales Cloud provides us with the industry leading marketing strategies like social media marketing, cloud computing management and multichannel campaigns which helps us to put our focus on our customers enhancements of better quality services. It's a very convenient tool that we use storing and organising our data into centralized safe place where the data is easy to be accessed.
Read full review

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Read full review

SAP

  • Real-time Analysis lets you analyze every piece of information in the system and visualize it in a contextualized business case to make faster and better decisions.
  • 360-Degree Customer View gives you a clear picture of the situation of the customer and how you as a sales rep are able to assist them individually.
  • Full mobile access allows the sales reps to work remotely from a tablet or smartphone - even if there is no mobile connection available.
Read full review

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review

SAP

  • Reporting is lacking. It doesn't always keep accurate record of activities, and doesn't provide much value add vs. internal reporting of the same metrics.
  • No rewards program, or features other than simply points that might provide more value to the user community you are trying to create.
Read full review

Pricing Details

17hats

Starting Price

$45 per month

Editions & Modules

17hats editions and modules pricing
EditionModules
Starting Price$45.001

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

SAP Sales Cloud

Starting Price

Editions & Modules

SAP Sales Cloud editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    17hats

    No answers on this topic

    SAP

    Unfortunately overall a weak ROI.
    Read full review

    Usability

    17hats

    It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
    Read full review

    SAP

    In terms of overall usability, SAP Sales Cloud can initially be a hectic task to get acquainted with the platform but the dashboard is quite intuitive and easy to navigate. Although, there should be more training modules that can help new employees to get on board with the platform easily.
    Read full review

    Reliability and Availability

    17hats

    No answers on this topic

    SAP

    Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
    Read full review

    Support Rating

    17hats

    It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
    Read full review

    SAP

    I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close
    Read full review

    Online Training

    17hats

    No answers on this topic

    SAP

    Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
    Read full review

    Implementation Rating

    17hats

    No answers on this topic

    SAP

    The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
    Read full review

    Alternatives Considered

    17hats

    No answers on this topic

    SAP

    Sugar Sell was our last choice but we were spending a lot on training the talent. Eventually, we decided to go with SAP sales cloud because it was easily scalable and you can easily find people with working experience with the product
    Read full review

    Scalability

    17hats

    No answers on this topic

    SAP

    The biggest plus point with SAP Sales cloud is that it is accessible irrespective of the geography and devices and other such complexities. One can monitor their processes from anywhere which makes it ideal for large organizations that are looking for innovative on cloud solutions. It certainly saves major costs and results in smooth transfer of information which gives agility to the entire process.
    Read full review

    Return on Investment

    17hats

    • ROI - Saves me time on creating invoices and questionnaires.
    Read full review

    SAP

    • Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
    • Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
    • Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.
    Read full review

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