TrustRadius

8x8 Contact Center vs. Keatext

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Contact Center
Score 8.6 out of 10
N/A
8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface.N/A
Keatext
Score 8.8 out of 10
Enterprise companies (1,001+ employees)
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses…
$550
per month
Pricing
8x8 Contact CenterKeatext
Editions & Modules
No answers on this topic
Basic
$550
per month
Pro
$999
per month
Enterprise
1650+
per month
Offerings
Pricing Offerings
8x8 Contact CenterKeatext
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
8x8 Contact CenterKeatext
Features
8x8 Contact CenterKeatext
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
8x8 Contact Center
8.6
162 Ratings
3% above category average
Keatext
-
Ratings
Agent dashboard8.7145 Ratings00 Ratings
Validate callers8.4126 Ratings00 Ratings
Outbound response8.6128 Ratings00 Ratings
Call forwarding8.8147 Ratings00 Ratings
Click-to-call (CTC)8.798 Ratings00 Ratings
Warm transfer8.5139 Ratings00 Ratings
Predictive dialing8.162 Ratings00 Ratings
Interactive voice response9.191 Ratings00 Ratings
REST APIs8.059 Ratings00 Ratings
Call scripts8.689 Ratings00 Ratings
Call tracking8.7143 Ratings00 Ratings
Multichannel integration8.585 Ratings00 Ratings
CRM software integration8.580 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
8x8 Contact Center
8.5
149 Ratings
3% above category average
Keatext
-
Ratings
Inbound call routing9.1134 Ratings00 Ratings
Omnichannel inbound routing8.480 Ratings00 Ratings
Recording8.7133 Ratings00 Ratings
Quality management8.7133 Ratings00 Ratings
Call analytics8.1134 Ratings00 Ratings
Historical reporting8.4125 Ratings00 Ratings
Live reporting8.326 Ratings00 Ratings
Customer surveys8.474 Ratings00 Ratings
Customer interaction analytics8.720 Ratings00 Ratings
Best Alternatives
8x8 Contact CenterKeatext
Small Businesses
CloudTalk
CloudTalk
Score 8.3 out of 10
Sogolytics
Sogolytics
Score 9.0 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.3 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.8 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 Contact CenterKeatext
Likelihood to Recommend
8.6
(165 ratings)
9.1
(6 ratings)
Likelihood to Renew
7.4
(9 ratings)
-
(0 ratings)
Usability
8.5
(51 ratings)
-
(0 ratings)
Availability
9.1
(2 ratings)
-
(0 ratings)
Performance
9.1
(2 ratings)
-
(0 ratings)
Support Rating
10.0
(53 ratings)
-
(0 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(5 ratings)
-
(0 ratings)
Configurability
9.1
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
7.3
(1 ratings)
-
(0 ratings)
Ease of integration
8.6
(2 ratings)
-
(0 ratings)
Product Scalability
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
8x8 Contact CenterKeatext
Likelihood to Recommend
8x8 Inc.
No answers on this topic
Keatext
Keatext is adequate and competent for the study of texts, phrases and words in the professional area; to deliver a different approach to customer feedback to provide alternatives that shorten response times; the end goal is to respond proactively and adjust acceptable policies.
Zheng Khoo | TrustRadius Reviewer
Zheng Khoo
Digital Marketing Specialists
Read full review
Pros
8x8 Inc.
No answers on this topic
Keatext
  • You can detect or analyze feelings in French, Italian, Arabic, and English.
  • You can classify text and comments in different languages.
  • Easy to use for both professionals and non-professionals.
  • Use analytics to gain deep insight into what's happening on social media platforms.
  • Simple interface.
Stanley Kamal | TrustRadius Reviewer
Stanley Kamal
Software Engineer
Read full review
Cons
8x8 Inc.
No answers on this topic
Keatext
  • It is only available in French, Arabic, Spanish and English. I really would love it to be in the Hindi language.
Sharon Khoo Tan | TrustRadius Reviewer
Sharon Khoo Tan
Human Resources Director
Read full review
Alternatives Considered
8x8 Inc.
No answers on this topic
Keatext
We were using Freshdesk before using Keatext. When it comes to report & dashboard analysis Keatext provides advanced analytics options. Keatext provides high availability with integrations options of mail notifications & SMS notifications as well. Keatext provides chatbot options for auto-respond user queries.
Anjali Nair | TrustRadius Reviewer
Anjali Nair
content writer specialist
Read full review
Return on Investment
8x8 Inc.
No answers on this topic
Keatext
  • Keatext allows the creation of custom tests to meet the needs of each business.
  • Automate UX research for scalability.
  • Provides analytical data in addition to tracking user experience.
Gonzalo Bayona Camiletti | TrustRadius Reviewer
Gonzalo Bayona Camiletti
Software Engineer
Read full review
ScreenShots

8x8 Contact Center Screenshots

Screenshot of inbound SMS with contact center agent response in 8x8 Agent Workspace. Agents are able to see incoming interactions and respond with consistently across channels like voice, SMS, RCS, webchat, email, Facebook Messenger, WhatsApp, one-way video, Viber, and social media channels via our Meltwater integration.Screenshot of real-time suggestions via 8x8 Smart Assist and full customer history and overall sentiment in 8x8 Agent Workspace.Screenshot of the completely customizable 8x8 Supervisor Workspace for real-time and historical reporting plus features to make quick changes on the fly. Available on desktop and mobile.Screenshot of 8x8 Analytics for Contact Center, which provides out-of-the-box reports, dashboards, and visualizations like the Interaction Journey visual that shows the complete customer journey across channels.Screenshot of 8x8 Quality Management, used to drill into specific interactions, playback, and leave comments with timestamps.Screenshot of 8x8 Voice/Text/Sentiment Analytics, used to create Topics to track common phrases and keywords within customer interactions happening in the contact center.

Keatext Screenshots

Screenshot of AI-based predictive recommendations with SWOT chartScreenshot of Customizable and interactive dashboardScreenshot of Topics and opinions heatmapScreenshot of Advanced sentiment analysis including customer questions and suggestionsScreenshot of Multichannel analysis including reviews, open ended surveys, and contact center tickets