8x8 Work vs. Vertical Wave IP

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Work
Score 8.6 out of 10
N/A
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
$24
per month
Vertical Wave IP
Score 9.2 out of 10
N/A
Wave IP from Vertical Communications in Santa Clara, California is a unified communications platform that combines voice, mobility and a variety of communications applications and services to connect customers and workforces. Core applications and features include a desktop management interface, call recording, visual voicemail, IVR based customer appointment reminders and customer surveys.N/A
Pricing
8x8 WorkVertical Wave IP
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
8x8 WorkVertical Wave IP
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
8x8 WorkVertical Wave IP
Top Pros
Top Cons
Features
8x8 WorkVertical Wave IP
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Work
8.3
365 Ratings
4% above category average
Vertical Wave IP
10.0
1 Ratings
20% above category average
Hosted PBX8.3202 Ratings10.01 Ratings
Multi-level Interactive Voice Response (IVR)7.760 Ratings10.01 Ratings
User templates8.4227 Ratings00 Ratings
Call reports8.4290 Ratings00 Ratings
Directory of employee names8.7328 Ratings10.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Work
8.6
412 Ratings
4% above category average
Vertical Wave IP
10.0
1 Ratings
19% above category average
Answering rules8.9371 Ratings10.01 Ratings
Call recording8.8322 Ratings10.01 Ratings
Call park8.9300 Ratings10.01 Ratings
Call screening7.6284 Ratings10.01 Ratings
Message alerts8.7358 Ratings10.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 Work
8.6
300 Ratings
8% above category average
Vertical Wave IP
-
Ratings
Video conferencing8.4190 Ratings00 Ratings
Audio conferencing8.6259 Ratings00 Ratings
Video screen sharing8.7135 Ratings00 Ratings
Instant messaging8.5197 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Work
8.7
356 Ratings
8% above category average
Vertical Wave IP
10.0
1 Ratings
18% above category average
Mobile app for iOS8.5292 Ratings10.01 Ratings
Mobile app for Android8.8235 Ratings10.01 Ratings
Best Alternatives
8x8 WorkVertical Wave IP
Small Businesses
CloudTalk
CloudTalk
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 WorkVertical Wave IP
Likelihood to Recommend
8.5
(431 ratings)
10.0
(1 ratings)
Likelihood to Renew
9.9
(29 ratings)
-
(0 ratings)
Usability
9.0
(70 ratings)
-
(0 ratings)
Availability
8.9
(10 ratings)
-
(0 ratings)
Performance
8.9
(10 ratings)
-
(0 ratings)
Support Rating
9.6
(140 ratings)
-
(0 ratings)
In-Person Training
9.1
(3 ratings)
-
(0 ratings)
Online Training
8.8
(4 ratings)
-
(0 ratings)
Implementation Rating
8.9
(13 ratings)
-
(0 ratings)
Configurability
8.5
(8 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.9
(9 ratings)
-
(0 ratings)
Ease of integration
9.1
(6 ratings)
-
(0 ratings)
Product Scalability
8.7
(10 ratings)
-
(0 ratings)
Professional Services
8.7
(7 ratings)
-
(0 ratings)
Vendor post-sale
7.9
(7 ratings)
-
(0 ratings)
Vendor pre-sale
7.9
(7 ratings)
-
(0 ratings)
User Testimonials
8x8 WorkVertical Wave IP
Likelihood to Recommend
8x8, Inc.
In our experience, customer service is "ok" if it is a quick fix item. Anything that requires multiple touches turns into a nightmare for us. For example, an account rep mistakenly added a toll-free line instead of a standard local line. It took multiple follow-ups and weeks before seeing the adjustment in our system. Another situation is related to external texting. As a small business, we do not have a dedicated IT person. We have been attempting to move through the process to have our outbound texting campaigns approved so that we can effectively communicate with our clients who choose and prefer this type of communication. In our experience, follow-up and response are non-existent, forcing us to create additional service tickets because our "escalation request" goes unresponded. They then mark the new case as a "duplicate" and refer you back to the original case, where you receive no response. As a small business, this is impacting our ability to service our clients effectively and is having a direct impact to our business. Especially when I have been told other providers are working with companies like mine and have been able to move through this process more effectively or without any lifting on behalf of the user.
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Vertical Communications
The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
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Pros
8x8, Inc.
  • Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
  • Integrates with email systems to provide a unified view of customer interactions.
  • Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
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Vertical Communications
  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
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Cons
8x8, Inc.
  • Some of the line porting was more complicated and took longer than initially quoted
  • 10-15 minute delay in the email integration feature caused us to look for an alternative option for ticketing. We need the ability to reply to our customers instantly
  • SMS and fax included in the lower licenses tiers like many competitors do
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Vertical Communications
  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
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Likelihood to Renew
8x8, Inc.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
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Vertical Communications
No answers on this topic
Usability
8x8, Inc.
Again for a large call center with many needs, and full time people to manage this may be a good system, but for a small business needing a phone system in my opinion it is overly complicated and difficult to manage without multiple calls on support.
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Vertical Communications
No answers on this topic
Reliability and Availability
8x8, Inc.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
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Vertical Communications
No answers on this topic
Performance
8x8, Inc.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
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Vertical Communications
No answers on this topic
Support Rating
8x8, Inc.
8x8 support can be phenomenal. After getting in touch with a support member, all of my problems are either solved right away or throughout a small time frame, fine-tuned to my circumstance/issue. Whether they are following up via phone call or email, I have full confidence and faith that any matter will be resolved. Trying to contact the support team is where things get a bit tricky. Raising an issue in the chat can be taxing as we are mostly referred to the general FAQ section of the site. Although it may be helpful to some, it does nothing for those of us that have very specific problems. If each account holder can receive access to a customer service line that differs from non-member account holders, I think we'd have a higher level of trust and a lower level of frustration.
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Vertical Communications
No answers on this topic
In-Person Training
8x8, Inc.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
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Vertical Communications
No answers on this topic
Online Training
8x8, Inc.
online (video) training is good. No issues.
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Vertical Communications
No answers on this topic
Implementation Rating
8x8, Inc.
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
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Vertical Communications
No answers on this topic
Alternatives Considered
8x8, Inc.
Hands down 8x8 is superior to the Spectrum Ring Central that we had tried. Interestingly, they supplied the same phone hardware but were unable to suggest an adapter for wifi for the phones. Cost wise very similar but customer experience very different. Above all else, the quality of customer service has made all the difference
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Vertical Communications
No answers on this topic
Contract Terms and Pricing Model
8x8, Inc.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
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Vertical Communications
No answers on this topic
Scalability
8x8, Inc.
8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.
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Vertical Communications
No answers on this topic
Professional Services
8x8, Inc.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
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Vertical Communications
No answers on this topic
Return on Investment
8x8, Inc.
  • 8x8 has consistently performed well for our office, which allows us to focus on our work rather than having to fix it from time to time.
  • 8x8 hasn't significantly increased its cost since we started with it 5 years ago, which has been helpful.
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Vertical Communications
  • Good call tracking and automated systems allows for less staff and accurate metrics
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ScreenShots