Absorb LMS vs. ProProfs LMS Software

I would highly recommend Absorb. From the implementation team and then the handoff to our client support manager the customer support alone makes it worthy of my recommendation. I have never built/managed an LMS platform before and I find it very user friendly and capable of doing 98% of what I need it to do. We have been in the system almost a year and one of the struggles I had using the reporting tool has already been resolved and updated.

Incentivized

Well-suited for:

• Teachers who want to give their quizzes to many students (not just through their own university's LMS).
• Teachers who don't need something to dazzle their students.

Incentivized

• Customizing the user interface was fairly simple and our learners WANT to use the platform because it looks so nice.
• Admins have so many tools at their fingertips to pull reports, create new users, author new courses, and more!
• Absorb LMS has been the solution to so many problems we had experienced in our previous LMS: ease of use, course library, course authoring, tracking, reporting, etc.

Incentivized

• Our larger projects are easy to manage now.
• Easy video uploading helps us to entice the learners.
• I love the fact that I can access the development and performance tracking within the same platform.

• The "And" and "Or" rules for self + automatic enrollment could be spelled out more to clarify who we're enrolling into courses
• The thumbnail and poster "Upload photo" section is confusing. There should be a "Favorites" folder where we can easily find most commonly used posters and thumbnails
• more education around Absorb analyze essentials
• How the Featured courses section ranks courses is confusing on the back-end. I need to switch the primary one to second place to feature the new one first. But if the previous one now becomes second place, what happens to the old course that was in second place? I've noticed the order you select on the back-end for this isn't always reflected on user side
• Same comment as Featured Courses but for appearance of billboards. Hard to position each in the right order

Incentivized

• ProProfs is very bland-looking, rather Web 1.0. They have a very limited-number of templates, and they are not customizable. If the company is making any money, I think they should try to make it as aesthetically pleasing as possible.
• ProProfs quizzes are not responsive to devices. A quiz looks exactly the same on an iPhone as it does on a computer screen. Students live in a world where everything they access online is customized to the device they use, but a ProProfs quiz will have small type on an iPhone, and won't allow a zoom by pinching.
• Uploading images, audio, and video when making a quiz is a time-consuming task. Takes a lot of clicks. And there's no way to see your own library of uploaded stuff, so when you want to use a previously-uploaded image, you can't just find it in your account and attach it, you have to upload the same image every time. It's tedious.
• Other LMSs I've used in the past year, like BookWidgets and iSpring Quiz Maker have a good deal more variety of question types than ProProfs. For example, you can't touch, drag and drop an answer on a blank from a word bank with a ProProfs quiz. Matching-type questions in ProProfs are limited to drop-down menu choices or radio buttons. There's no HTML5 magic at work.
• ProProfs support is not bad (response within a day), but they can't explain frequent glitches that occur. Example: Nearly every time a class takes a quiz, there's ONE student who presses "submit" and their answers don't get submitted; instead, the loading circle just keeps rotating and the student panics, and then the student has to press refresh on their web browser, and --sometimes, but not always-- all their responses are erased and they have to take the quiz again. And there's nothing that a teacher can do. It's dreadful. Tell ProProfs about it, and they dodge the bullet because I wasn't able to give them enough info they required (e.g. what kind of phone?, what kind of OS?, what version?, was the device facing North?, etc).
• ProProfs UI has not changed significantly in the 4 years I've been using them. I get the feeling that they're not trying hard enough.

Incentivized

We love the ability to have a user-friendly system that integrates well with our different HR interfaces (we have 3 systems that feed data/employees into the system). It makes it easy to track course completions and report out on metrics enterprise-wide. In addition, the ability to provide consistent education to staff who are geographically dispersed is a huge incentive for us, and Absorb LMS does this seamlessly.

There is room for improvement with anything - and Absorb LMS value this by making their 'submit an idea' function prominent. When selecting platforms, a MoSCoW tool was developed and Absorb LMS easily ticked mre boxes than any of its competitors for features that were necessary for our style of business.

We have never had any major issue with Absorb's availability. Any outages that have occurred have been planned an communicated. Any small issues that occur within the Absorb platform have been addressed efficiently and quickly by support and the development team

We have experienced infrequent issues with things like load times on reporting, or pages timing out, but for the large majority of our time within the system things have worked as they should

Incentivized

[...] is a ROCK star- having her as part of our support team has been a game changer. She is a true problem solver at heart and has an unique ability to retain who we are as a company and match that with what can help us most. She has been a game changer for our internal admin team and is supporting us through a business review to help guide us in the best direction on our constant growth.

ProProfs deserves the best of the best ratings. It makes learners the prime focus of every step of learning, and that’s the greatest thing about it. Besides, arranging and putting different relevant content together is a walk in the park. Everything is so straightforward. If you look at the customization options, they are equally amazing.

The training was comprehensive - there were existing modules to learn functionality but working with Absorb staff, and receiving recordings of those walk-throughs, made a rapid understanding of the LMS achievable and covered the necessary material that was needed and allowed for specific questions to be addressed.

Incentivized

The implementation of Absorb went very seamlessly. We previously had the Oracle LMS and importing user data and getting the new system up to speed was painless. The smooth transition helped leaders and staff gain confidence early in the application/company and we have had a successful partnership with Absorb since.

All sites provided at least a basic LMS platform, and Talent was probably the closest in terms of features and like-for-like comparison. Ultimately, none of the others had the same level of course creation and it would either have meant outsourcing or spending a significant amount of time building the courses which was not ideal as we would still be paying for the service during this time. Absorb had the best course creation software of all evaluated which is why we chose it, although it was also by far the most expensive of those evaluated.

Incentivized

Since the tool is built for enterprise training programs and is incredibly easy to use, I’d say it is highly recommendable.

Seems very expensive for limitations we have experienced.

Incentivized

We have already scaled our LMS from a couple hundred users to 1000 users and have plans to scale even larger. We use the LMS across multiple internal departments. countries and user types. Absorb has made it easy to integrate and scale and we will continue to scale in the near future.

We work directly with Kirsten Spak, who has continuously
provided timely and quality help for myself as the lead and our organization.
Kirsten has helped us ensure that we are going about things as efficiently and
is always willing to walk through things to demonstrate suggestions and
functions. As we look to expand our offerings further, Kirsten has helped
strategize for the best approach, which has helped our workflow and the
end-user experience. As we are still relatively new users, but using the LMS
every day, Kirsten has been very patient and provided clear instruction on
processes when we were unsure of what to do and has been able to troubleshoot,
with her team, functions that were desired but not availability at the time, to
provide us with solutions.

Incentivized

• Lighter administrative load, we went from 20-30 support tickets per month to 1 or 2.
• Our course setup and configuration time now takes less than 5 minutes. In our previous system it took us close to 15 minutes to publish a course.
• We have been able to push administrative responsibilities to department level administrators, because of the ability to have department level admins, who only have access and control of their department users and content.

Incentivized

• ProProfs irons out all the hurdles to efficient and effective training.
• We see greater engagement and assignment completion rate with trainees.
• Room for customization gives a sense of ownership to us.