Absorb LMS vs ProProfs LMS Software

Absorb is very well suited for any company looking to standardize training for all employees. It is also best suited when paired with a course vendor to pick specific courses aimed towards employees and their interests. This makes orientation very simple. We used to have a 2-hour orientation conference to cover everything these courses can cover.

Well-suited for:

• Teachers who want to give their quizzes to many students (not just through their own university's LMS).
• Teachers who don't need something to dazzle their students.

Poor response time and generally poor responses.

ProProfs has great marketing, a decent product, adequate-to-poor support, and a very under-staffed support team. I've been a steady customer for five years because their quizmaker product is easy to use, and students have a generally positive experience with the quizzes I make.When there are glitches, for example, a quiz is scored incorrectly, I report the glitch, but support doesn't actually fix the grading glitch; instead, a support staff will go to the quiz and manually grade it, then send me an email announcing that the "issue" has been resolved. That's not a resolution. That's a band-aid, and the ProProfs support team doesn't seem willing to dig deeper for a real fix.There have been no visible improvements to the product over 5 years. ProProf quizzes are very Web 2.0, similar to Moodle. Other LMS services I've used, iSpring and Bookwidgets offer cool features like drag-and-drop, but ProProfs doesn't seem interested in keeping up with these enhancements. ProProfs seems satisfied to market to the PC institutional training end-user, not the smartphone individual student end-user. When I make suggestions to ProProfs, I get a boilerplate response that such enhancements are "on our future road map" or some such. I get the feeling that there's no roadmap. Twice we set up appointments so that I could talk with SOMEONE at ProProfs to gauge their sincerity about enhancements and so on, and both times ProProfs did not connect with me. That's a bit suspicious.