What users are saying about
18 Ratings
18 Ratings
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Score 6.3 out of 100
576 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • Abstract ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

7.8

Abstract

78%
7.3

HipChat (discontinued)

73%
Abstract ranks higher in 2/3 features

Workflow Automation

7.6
76%
2 Ratings
N/A
0 Ratings

Mobile Access

7.0
70%
3 Ratings
7.3
73%
98 Ratings

Search

8.9
89%
3 Ratings
7.2
72%
104 Ratings

Communication

8.7

Abstract

87%
7.3

HipChat (discontinued)

73%
Abstract ranks higher in 4/6 features

Chat

10.0
100%
2 Ratings
7.7
77%
133 Ratings

Notifications

9.0
90%
4 Ratings
7.7
77%
131 Ratings

Discussions

8.0
80%
4 Ratings
6.5
65%
111 Ratings

Internal knowledgebase

7.6
76%
2 Ratings
7.0
70%
43 Ratings

Surveys

N/A
0 Ratings
7.9
79%
35 Ratings

Integrates with GoToMeeting

N/A
0 Ratings
7.0
70%
23 Ratings

File Sharing & Management

8.1

Abstract

81%
6.3

HipChat (discontinued)

63%
Abstract ranks higher in 4/8 features

Versioning

10.0
100%
4 Ratings
N/A
0 Ratings

Document collaboration

8.5
85%
3 Ratings
N/A
0 Ratings

Access control

6.2
62%
4 Ratings
6.5
65%
61 Ratings

Advanced security features

6.8
68%
2 Ratings
5.8
58%
50 Ratings

Device sync

9.1
91%
3 Ratings
6.0
60%
56 Ratings

Video files

N/A
0 Ratings
6.5
65%
86 Ratings

Audio files

N/A
0 Ratings
6.8
68%
74 Ratings

Integrates with Google Drive

N/A
0 Ratings
6.0
60%
28 Ratings

Attribute Ratings

  • Abstract is rated higher in 1 area: Support Rating
  • HipChat (discontinued) is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

2.2

Abstract

22%
4 Ratings
6.8

HipChat (discontinued)

68%
134 Ratings

Likelihood to Renew

Abstract

N/A
0 Ratings
9.8

HipChat (discontinued)

98%
2 Ratings

Usability

7.0

Abstract

70%
1 Rating
7.2

HipChat (discontinued)

72%
8 Ratings

Support Rating

8.7

Abstract

87%
7 Ratings
7.0

HipChat (discontinued)

70%
10 Ratings

Implementation Rating

Abstract

N/A
0 Ratings
8.4

HipChat (discontinued)

84%
6 Ratings

Ease of integration

Abstract

N/A
0 Ratings
7.6

HipChat (discontinued)

76%
8 Ratings

Product Scalability

Abstract

N/A
0 Ratings
7.2

HipChat (discontinued)

72%
10 Ratings

Likelihood to Recommend

Abstract

  • Large teams with dedicated design operations support
  • UX managers that want a facilitated workflow for their teams
  • Disciplined teams of individual contributors that want to adopt a process in their UI workflow
  • Cross-discipline teams that want a central collaboration space for reviewing and critiquing UI artifacts
  • If your files are named "FOR-REALS_FINAL_FINAL_FINAL_Super-Important-Project (copy).sketch"
  • If you're managing multiple pattern libraries
Read full review

Atlassian

Well suited for
Cross-teams communication.
Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Read full review

Pros

Abstract

  • Versioning for desginers
  • Collaboration between team members
Read full review

Atlassian

  • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
  • Cross-platform support and hence runs on most of the computing devices
  • Efficient search
  • Completely free for smaller teams
  • Webhooks +1
  • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
  • Custom emojis
  • Media and file sharing directly or in a group
  • Video chat
Read full review

Cons

Abstract

  • Asset exports are not as great as Zeplin and others.
  • Filtering within files.
Read full review

Atlassian

  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
Read full review

Pricing Details

Abstract

Starting Price

Editions & Modules

Abstract editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    HipChat (discontinued)

    Starting Price

    $0 per user

    Editions & Modules

    HipChat (discontinued) editions and modules pricing
    EditionModules
    HipChat Basic$01
    HipChat Plus$22

    Footnotes

    1. per user
    2. per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

    Likelihood to Renew

    Abstract

    No answers on this topic

    Atlassian

    If they fix the bugs the last update gave that are causing hipchat to crash more often.
    Read full review

    Usability

    Abstract

    Abstract has a difficult learning curve. If a feature-branch workflow is new to you, then it will take some getting used to. They make a lot of updates to the interface and these feature releases get ahead of their documentation. They rely heavily on an excellent customer support team and are present on various Slack channels to help design professionals with issues.
    Read full review

    Atlassian

    The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
    Read full review

    Support Rating

    Abstract

    Abstract by nature is complex and has to respond to whatever changes in Sketch. So there are frequent issues. Support can be slow to respond and are not always helpful, but they are quick to find and patch the bugs. Overall, it's not the best support, but it hasn't been detrimental.
    Read full review

    Atlassian

    HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
    Read full review

    Implementation Rating

    Abstract

    No answers on this topic

    Atlassian

    I don't have insights as I was not a part of the implementation. However, I love the end product
    Read full review

    Alternatives Considered

    Abstract

    I purchased and administer Abstract. It was requested by our design department who evaluated it.
    Read full review

    Atlassian

    We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
    Read full review

    Scalability

    Abstract

    No answers on this topic

    Atlassian

    Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
    Read full review

    Return on Investment

    Abstract

    • Single source of truth for the team.
    • Could quickly get expensive with corporate accounts.
    Read full review

    Atlassian

    • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
    Read full review

    Screenshots

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