What users are saying about
546 Ratings
546 Ratings
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Score 7.1 out of 101

Likelihood to Recommend

HipChat

HipChat is best for startups with less than 10 employees, since it's free, where collaboration and constant communication are very important. Since it runs on most of the devices, it reduces the friction of staying connected with the team(s). HipChat can be hosted internally, very few companies provide self-hosted chat applications and most of them are cloud-based. If privacy is your concern, HipChat works very well.Cost goes up with team size in an exponential manner, this is where HipChat doesn't seem very useful for what it was intended for (not sure if this has changed). It's not so fun application when compared with Slack.
Bhargav Nanekalva profile photo

Feature Rating Comparison

Project Management

HipChat
7.1
Mobile Access
HipChat
7.5
Search
HipChat
6.7

Communication

HipChat
7.3
Chat
HipChat
7.9
Notifications
HipChat
7.4
Discussions
HipChat
7.7
Surveys
HipChat
6.9
Internal knowledgebase
HipChat
7.1
Integrates with GoToMeeting
HipChat
7.0

File Sharing & Management

HipChat
6.5
Video files
HipChat
6.8
Audio files
HipChat
6.7
Access control
HipChat
6.9
Advanced security features
HipChat
5.5
Integrates with Google Drive
HipChat
6.3
Device sync
HipChat
6.5

Pros

HipChat

  • Basic chatting functionality
  • File Sharing
  • Deep integration with JIRA and Bitbucket
  • Keeps History
  • Also available on mobile
Niranjan Rao profile photo

Cons

HipChat

  • Notifications, alerts and push notifications are great, but upon logging into a client, no room or user badges for the number of missed messages? How is this such a difficult task?
  • Page Search! It's nice to be able to go back and see history for several days, etc... but I often want to just reference something from earlier in the day that's still cached above... I'd hugely benefit from a "Find on page" instead of being taken away from the room I'm in to view a much larger amount of history.
  • I will occasionally be set to "Away" and not notice it for many hours to many days... I'm not sure why this happens... but it somehow gets stuck in a status that I didn't manually set, and only can tell if someone mentions it, or if I happen to notice the small orange icon in the top right of the mac app. It should be better at alerting if you're actively chatting or viewing the app (on any platform) and set as Away or Do not disturb.
Scott Baxter profile photo

Support

HipChat

HipChat 7.3
Based on 4 answers
The blog of issues/conversations with HipChat support team is very helpful.
Sara Sayre profile photo

Implementation

HipChat

HipChat 8.6
Based on 4 answers
I don't have insights as I was not a part of the implementation. However, I love the end product
Sara Sayre profile photo

Alternatives Considered

HipChat

I like Hipchat better than Google Hangouts, but its faults are similar.

I like everything else I have used better than Hipchat though. It is less stable (crashes constantly while no other chat software ever has) than any other chat software I have used too. Of course this could be my environment.
Daniel Berlin profile photo

Scalability

HipChat

HipChat 7.2
Based on 10 answers
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Vladimir Salnikov profile photo

Return on Investment

HipChat

  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Christina Wofford profile photo

Pricing Details

HipChat

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

HipChat Editions & Modules

Edition
HipChat Basic$01
HipChat Plus$21
  1. per user
Additional Pricing Details
For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

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