What users are saying about

HipChat

Top Rated
510 Ratings

HipChat

Top Rated
510 Ratings
Score 7.1 out of 101

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Likelihood to Recommend

HipChat

If you want native and painless JIRA integration - it's a perfect tool. Also, it comes for free with Atlassian software and can help teams solve basic tasks and improve communication despite its ancient interface and slowness.

Feature Rating Comparison

Project Management

HipChat
7.0
Mobile Access
HipChat
7.5
Search
HipChat
6.5

Communication

HipChat
7.2
Chat
HipChat
8.2
Notifications
HipChat
7.2
Discussions
HipChat
7.5
Surveys
HipChat
6.6
Internal knowledgebase
HipChat
6.7
Integrates with GoToMeeting
HipChat
6.7

File Sharing & Management

HipChat
6.8
Video files
HipChat
6.7
Audio files
HipChat
6.6
Access control
HipChat
6.9
Advanced security features
HipChat
6.0
Integrates with Google Drive
HipChat
7.2
Device sync
HipChat
7.5

Pros

  • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
  • Cross-platform support and hence runs on most of the computing devices
  • Efficient search
  • Completely free for smaller teams
  • Webhooks +1
  • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
  • Custom emojis
  • Media and file sharing directly or in a group
  • Video chat

Cons

  • UI and UX has a huge room for improvement
  • Dull and uninspiring colors
  • Temporary rooms are not possible
  • It's very expensive based on the team size, goes up exponentially

Support

HipChat7.3
Based on 4 answers
The blog of issues/conversations with HipChat support team is very helpful.

Implementation

HipChat8.6
Based on 4 answers
I don't have insights as I was not a part of the implementation. However, I love the end product

Alternatives Considered

I have used Google Hangouts before. Hipchat is better in that it has a lot more integrations and special features, whereas Hangouts is pretty much purely chat. The downside is not everyone has a HipChat account and therefore Hangouts is easy to start up with your friends without having to sign up for another service.

Scalability

HipChat7.2
Based on 10 answers
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.

Return on Investment

  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.

Pricing Details

HipChat

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
HipChat Editions & Modules
HipChat
Edition
HipChat Basic
$01
HipChat Plus
$21
1. per user
Additional Pricing Details
For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)