What users are saying about
Top Rated
522 Ratings
Top Rated
522 Ratings
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Score 7 out of 101

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Likelihood to Recommend

HipChat

HipChat is best for startups with less than 10 employees, since it's free, where collaboration and constant communication are very important. Since it runs on most of the devices, it reduces the friction of staying connected with the team(s). HipChat can be hosted internally, very few companies provide self-hosted chat applications and most of them are cloud-based. If privacy is your concern, HipChat works very well.Cost goes up with team size in an exponential manner, this is where HipChat doesn't seem very useful for what it was intended for (not sure if this has changed). It's not so fun application when compared with Slack.
Bhargav Nanekalva profile photo

Feature Rating Comparison

Project Management

HipChat
7.1
Mobile Access
HipChat
7.5
Search
HipChat
6.6

Communication

HipChat
7.2
Chat
HipChat
7.9
Notifications
HipChat
7.1
Discussions
HipChat
7.4
Surveys
HipChat
6.9
Internal knowledgebase
HipChat
7.1
Integrates with GoToMeeting
HipChat
6.7

File Sharing & Management

HipChat
6.7
Video files
HipChat
6.6
Audio files
HipChat
6.4
Access control
HipChat
6.9
Advanced security features
HipChat
5.7
Integrates with Google Drive
HipChat
7.2
Device sync
HipChat
7.4

Pros

  • The fact that if you're not online, you will receive an email from HipChat when someone talks to you. So, when a question about things is answered, you don't have to be online to get it.
  • HipChat lets you talk to everyone or anyone. It's great to be able to talk to the whole crew at the same time! We have some pretty fun conversations. The fact that you can talk to all, a few, or just one-on-one is a must for any company to thrive.
  • I love the emoticons, and the fact that you can make your own. You can really get to know a person this way. I made my own signature good-bye, so everyone knows when I'm signing off. It's great to be able to communicate that way!
Dody Helgestad profile photo

Cons

  • I would love to see a bot wizard developed - for example I'd like to find the time to build an "on this day" bot which replied to the first person to chat each day, but I lack the time to study the system.
Rae Allen profile photo

Support

HipChat7.3
Based on 4 answers
The blog of issues/conversations with HipChat support team is very helpful.
Sara Sayre profile photo

Implementation

HipChat8.6
Based on 4 answers
I don't have insights as I was not a part of the implementation. However, I love the end product
Sara Sayre profile photo

Alternatives Considered

Selecting HipChat was a corporate decision.
Rae Allen profile photo

Scalability

HipChat7.2
Based on 10 answers
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Vladimir Salnikov profile photo

Return on Investment

  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Christina Wofford profile photo

Pricing Details

HipChat

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
HipChat Editions & Modules
HipChat
Edition
HipChat Basic
$01
HipChat Plus
$21
1. per user
Additional Pricing Details
For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)