What users are saying about

HipChat

501 Ratings

HipChat

501 Ratings
Score 7.3 out of 101

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Likelihood to Recommend

HipChat

Hip chat is great for immediate communication. It throughly met our needs for a long time and allowed us to stay really closely connected. The only reason we've been looking for a better solution is because we work with custom web development where we have several teams that evolve and change regularly. We need the flexibility to add a person to a conversation as needed. Additionally, we've seen other services that offer screen sharing. This has become extremely important as we are moving towards being a virtual office and need to be able to have virtual assistance when someone is not physically able to walk over to your desk.

Feature Rating Comparison

Project Management

HipChat
7.0
Mobile Access
HipChat
7.5
Search
HipChat
6.5

Communication

HipChat
7.1
Chat
HipChat
8.3
Notifications
HipChat
7.3
Discussions
HipChat
7.6
Surveys
HipChat
6.5
Internal knowledgebase
HipChat
6.5
Integrates with GoToMeeting
HipChat
6.5

File Sharing & Management

HipChat
6.8
Video files
HipChat
6.7
Audio files
HipChat
6.6
Access control
HipChat
6.9
Advanced security features
HipChat
6.1
Integrates with Google Drive
HipChat
7.2
Device sync
HipChat
7.5

Pros

  • standups: I have installed the standup hipbot and as we have staff in a handful of locations across 3 timezones we can run virtual standups by having members of the team log a "Yesterday I did ... "/"Today I'm doing ..." The bot allows me to pull these reports out of the noise very simply.
  • availability: When you have a dispersed team working on a project the ability to see they are available and get immediate answers to questions is important.
  • contact with other teams: While other teams work on our products its useful to be able to watch what they are doing by lurking in their HipChat room. I always say Good Morning and them knowing I'm there means they can ask for clarification on requests quite simply even though they may be working 1000 or 2000kms away.

Cons

  • Slow to load
  • Sharing files takes time
  • Video calling only available in paid version

Support

HipChat7.3
Based on 4 answers
The blog of issues/conversations with HipChat support team is very helpful.

Implementation

HipChat8.6
Based on 4 answers
I don't have insights as I was not a part of the implementation. However, I love the end product

Alternatives Considered

I like Hipchat better than Google Hangouts, but its faults are similar.

I like everything else I have used better than Hipchat though. It is less stable (crashes constantly while no other chat software ever has) than any other chat software I have used too. Of course this could be my environment.

Scalability

HipChat7.2
Based on 10 answers
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.

Return on Investment

  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.

Pricing Details

HipChat

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
HipChat Editions & Modules
HipChat
Edition
HipChat Basic
$01
HipChat Plus
$21
1. per user
Additional Pricing Details
For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)