Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
N/A
Pricing
HipChat (discontinued)
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
HipChat (discontinued)
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level Setup Fee
No setup fee
Additional Details
—
More Pricing Information
Community Pulse
HipChat (discontinued)
Considered Both Products
Discontinued Products
Verified User
Chose HipChat (discontinued)
I've used Slack and it's much better app in comparison with HipChat. Slack is much faster than HipChat. Slack has strong user community and lot of documentation around how to use it. Product functionality and performance is superb with Slack compared to HipChat. Slack has more …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Sr application support engineer in Information Technology at Albertsons Companies (Retail, 1001-5000 employees)
Chose HipChat (discontinued)
Compared to Skype creating groups is easy and fast. Also , file sharing is easy and loads instantly . Emoji and gifs are much more better in HipChat compared to Skype .My company's management chose to use HipChat for our organization as they got the license of HipChat for …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose HipChat (discontinued)
We selected HipChat because it was an enterprise solution to our organization. It allowed us to connect our enterprise ticketing software (which was used for everything) to communicate updates/patches and solutions to our clients. HipChat was a great tool because we were able …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Sr. Visual Design in Engineering at GLG (Computer Software, 501-1000 employees)
Chose HipChat (discontinued)
HipChat really cannot compete with Slack so it doesn't surprise me that they've purchased the code base from Atlassian. As I mentioned earlier in the review it's screen sharing, video/audio quality and file transfers abilities are almost universally done better by the …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose HipChat (discontinued)
Slack is better developed then HipChat. It's better and faster for connecting with people. HipChat is also good but needs to be developed. The company has to update their software regularly to reach the level where Slack is now.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose HipChat (discontinued)
While Sametime or Jabber multi people chat requires that someone who's in the chat invite you, HipChat has this nice system of a room where anyone with the right permission can join at any time. Also, the history of a Sametime or Jabber chat tends to be lost in the …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose HipChat (discontinued)
At the time, our organization was using Jabber for communication, which wasn't suited well for teams. HipChat brought a ton of great features when moving from Jabber, such as the ability to make rooms for each of our projects.
Rocket Chat is an open-source Slack clone, which …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose HipChat (discontinued)
Slack is by far a better alternative, and HipChat was only developed as an alternative to Slack. It certainly falls short. The platform is not user-friendly, it is generally a bit buggy, and it doesn’t organize conversation threads in an efficient way like Slack does.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose HipChat (discontinued)
Aside from HipChat we used Slack and Cisco Spark. Cisco Spark doesn't look as outdated as Hipchat but still is very limited with integrations and requires a paid version to take full advantage of it. Mobile version of Cisco Spark is limited and doesn't have many settings. Slack …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Product Manager in Product Management at ANS Commerce - E-commerce Solutions for India (Internet, 11-50 employees)
Chose HipChat (discontinued)
HipChat offers a good advantage for organizations looking for a low cost communication tool. The integration is easy and widely supported by many forums. Though, the technical issues are less reliable. Due to technical failures, Slack and Skype take the cake. Slack offers many …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Middleware Architect in Engineering at Air France (Airlines/Aviation, 10,001+ employees)
Chose HipChat (discontinued)
I used HipChat in a company which was pro "open source" and another one which is pro Atlassian. For the "open source" company I was not involved in the decision of selecting HipChat but I know that the integration with Jenkins and other internal tools were drivers for selecting …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose HipChat (discontinued)
Had used earlier in a private setting. Loved the product. We have other Atlassian products like Jira and Confluence. Very happy with them.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose HipChat (discontinued)
We left HipChat because of ongoing support issues and it didn't seem to be exactly, cutting edge. We now use Slack which seems to be much more in line with our organization as a whole. The features we use on slack were not offered at the time on HipChat and I think they had …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
System Administrator in Marketing at Turning Technologies (Computer Software, 51-200 employees)
Chose HipChat (discontinued)
We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Lead Designer at White Lion Interactive (Internet, 11-50 employees)
Chose HipChat (discontinued)
HipChat stacks up really well against Slack. Many of the same features, look and feel and performance. Although we have about half of us on Mac and half on PC and several times we hear complaints of the desktop app not connecting soon after updates are released. Slack also …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Web Developer in Information Technology at Brighton Collectibles (Retail, 1001-5000 employees)
Chose HipChat (discontinued)
I haven't evaluated any similar products. HipChat is really just perfect for the Atlassian user. Before my company used HipChat we were using Google Hangouts.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose HipChat (discontinued)
I only used Cisco Jabber for a few days before the company I work at made the decision to switch to HipChat, so I didn't really have a chance to use that application enough to compare it effectively. With Yahoo Messenger, I used to use it quite a bit, but haven't since Facebook …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Technical Lead Datastore, Site Reliability Engineer in Information Technology at Alert Logic (Computer & Network Security, 501-1000 employees)
Chose HipChat (discontinued)
Hipchat behaves equally good among several other platforms used at my company (OSX, Windows, Linux). It brings us the possibility to integrate with most of our used tools, and the cost is lower than other options. Chat history and encryption makes it easier to find previous …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose HipChat (discontinued)
HipChat is relatively light weight. Most engineers are using it. However, we prefer to use Google Hangouts for video chatting or screen sharing.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose HipChat (discontinued)
HipChat works best in the work environment. It can integrate with other applications that are used on the job and show notifications from them. Others are better suited for personal messaging.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Software Engineer in Research & Development at Workiva (Computer Software, 1001-5000 employees)
Chose HipChat (discontinued)
I have used Google Hangouts before. Hipchat is better in that it has a lot more integrations and special features, whereas Hangouts is pretty much purely chat. The downside is not everyone has a HipChat account and therefore Hangouts is easy to start up with your friends …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose HipChat (discontinued)
Not as reliable. I had no choice in switching to HipChat.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Key User Insights
Would buy again
No answers on this topic
Delivers good value for the price
No answers on this topic
Happy with the feature set
No answers on this topic
Lived up to sales and marketing promises
No answers on this topic
Implementation went as expected
No answers on this topic
Features
HipChat (discontinued)
Project Management
Comparison of Project Management features of HipChat (discontinued)
Feature
HipChat (discontinued)
7.3
106 Ratings
6% below category average
Mobile Access
7.397 Ratings
Search
7.2103 Ratings
Communication
Comparison of Communication features of HipChat (discontinued)
Feature
HipChat (discontinued)
7.3
132 Ratings
9% below category average
Chat
7.7132 Ratings
Notifications
7.7130 Ratings
Discussions
6.5110 Ratings
Surveys
7.834 Ratings
Internal knowledgebase
7.043 Ratings
Integrates with GoToMeeting
7.023 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of HipChat (discontinued)
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.
HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.
HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.
I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
Video and audio calls are pretty useless, they're slow and not always work.
The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info