accesso Siriusware vs. Eventbrite vs. RunSignUp

Siriusware seems best suited for organizations that are working with many programs and events that are running at different times. You are able to easily check registration for different events at the same time which is very helpful. If you have staff that are focusing just on data analysis and reporting then Siriusware would be very useful for them. On the flip side if you need to train seasonal staff on the point of sale and process multiple sales in a quick amount of time then this is not the best fit. The interface can be clunky and slow especially when you have internet problems.

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We're a nonprofit organization so we have a very lean time, labor, and money so the super easy self-explanatory nature makes it easy for our team to admin an event. The simple UI [of Eventbrite] keeps our focus on the event and avoids any headache-inducing tech hurdles. There're just enough user roles to handle multi-staffer admin. A less appropriate situation is an event that is huge in complexity with a custom workflow and processing which Eventbrite's not built to handle in-house such as multi-step registration, multiple item and category all-select options during registration, multi-event type (not just physical or ticket but virtual goods tracking), more HootSuite-like social media refinery, etc.

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It is well suited for when you are hosting an event and need a one-stop-shop for information and registration needs on one platform. It may be less appropriate for smaller-scale events but for anything 50+ I would say this is much easier than trying to use one point of contact.

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• Some support agents are helpful
• Basic front end is good
• Up-time is good

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• Event management--providing a detailed description of the event (date, time, place) plus details of the event (speakers, topic, sponsors, etc.)
• Registrations--provides enough details about people who register, and tools to manage those registrations (add people manually who didn't pre-register, cancel orders, check-in of attendees)
• Event promotion--events created using Eventbrite can be found by searching Eventbrite for local events

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• Built-in templates to make design a breeze
• Great client support
• Simple and effective email tool
• Easy reporting
• Easy learning curve

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• The integration with our CRM (Raiser's Edge) leaves much to be desired. It is kind of a mess.
• There are a lot of moving pieces and if something gets inadvertently skipped during the backend set-up of forms, it can create real headaches.
• It is not especially intuitive to use, in my opinion.

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• I'd like to see Eventbrite add more customization to the event page layout. It would be nice to be able to differentiate our event through more specific design.
• I've had occasional problems with email formatting in the Eventbrite email builder. It would be nice to have a slightly more trustworthy builder.
• Other than those two things, I think Eventbrite does exactly what it needs to do.

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• Additional information on participants.
• Messaging to users or participants.
• Calendar function is hard to use.

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Excellent platform and easy to use to create events. Eventbrite sets the standard for simple, effective and safe ticketing platforms. Our customers trust Eventbrite and we've always done well when we use this platform for ticketing. They have recently updated some of the virtual connectivity tools which make it even easier to set up and promote virtual events.

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Great platform with so many incredible features. It streamlines workflow, communication, messaging, and analyzing data. I know of no other platform that can do what Eventbrite can do for the price or user-friendliness. They also offer great support for new users and integrate well with other platforms (i.e., social media and Sched).

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I haven't yet needed to contact customer support, but the information provided next to the various features has been exceptionally helpful. This info is located just to the right of most options, and it provides answers to frequently asked questions. At this point, that information has been enough to keep me from having to contact anyone.

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Customer support is quick and straightforward and always available!!

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Just jump in, don't over thinking it, doing it will net the very few basic questions you'll have. There's not much complexity so one doesn't need to plan as if moving a canal. It's as simple as can be.

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Any POS implementation is a lot of work, and a lot of learning for Admin, IT, management, end users, etc. This was selected by a consultant we hired. We have many regrets regarding the process, but are now kind of stuck and it is basically getting the job done. It is not ideal, but the people who chose this have learned a lot in the process.

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My "go to" for event registration has always been Constant Contact because they don't charge additional processing fees above the standard transaction. If it's a more basic event where I just need to capture name, email, and payment, I'll continue to use Constant Contact over Eventbrite. However, if it's more complex and requires marketing, I would choose Eventbrite.

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I liked RunSignUp much more as it was much better suited for what we were looking to use it for and do. The functionality matched our needs and we were able to fine-tune exactly what we needed from the system without losing too much of the user experience.

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• It has allowed us to look at our total revenue more easily and figure out where we are falling short.
• We do face more issues from the customer having difficulty registering for programs because of some of the limitations when being used as a online ticket point of sale.
• It has allowed us to process refunds ourselves, which we were not able to do, which has allowed for better customer interaction.

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• A dedicated URL for each event has been easy to use for tying events to editorial content, promotion and marketing.
• For ticketed events, it has been an easy -to-use system without requiring a lot of training on a complicated technology. It is also competitively priced for transaction management.
• Whether we have discovered any Eventbrite users via the Eventbrite site promotion, we appreciate it as a recommendation of our event for like-minded event attendees.

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• RunSignUp has simplified the way we communicate with our registrants.
• RunSignUp makes it easy to update our race page from year to year by pulling from the previous year’s event.

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