Acronis Cyber Protect Cloud vs. Akamai Cloud Computing vs. UpCloud

The services are easy to learn and manage. The support team is very competent and resolves my issues that come s up easily. As a business partner, they are proactive in offering solutions and help to improve what we are doing. They are always there for engineering solutions that we are not sure how to do.

Akamai Connected Cloud Linode would be a good service to host a content delivery network (CDN) because of its edge network but I'd prefer not to use Akamai Connected Cloud Linode for tasks that need GPU power such as Machine Learning or Artificial Intelligence (AI) because Akamai Connected Cloud Linode lacks deep GPU compute compared to AWS or Google Cloud or Microsoft Azure

If you're looking for a cost-effective solution then this is a good choice, be sure to keep on top of your balance! The 100% uptime is also a nice addition, although not unique in a cloud hosting service.

Incentivized

• Local backup to local encrypted and protected hard drives
• Cloud backups of files, folders, or entire machines
• Vulnerability assessment of systems
• Antivirus and content filtering
• Remote control of systems
• Integration with Connectwise and other RMM and MSP tools
• Replacement that's better than Dropbox or Google drive

Incentivized

• It's super easy-to-use - set up a complete virtual environment in a few minutes.
• Linode is the ONLY service I know that will let you DOWNSIZE a VM - super useful.
• The price is right - spin up any size server and add additional block storage if needed.
• Object memory is cheap and integrates very well with S3 CLIs and applications.
• I've been very happy with the knowledgeable and friendly customer service.
• The more recent additions of a firewall and Kubernetes is a welcome plus.
• The load balancer ("Load Balancer") service is easy to spin up and configure.

Incentivized

• Pricing
• Ease of use - super easy to manage existing servers and deploy new ones
• Great customer service

Incentivized

• The website is pretty slow and will kick you off sometimes. I know they are working on this. For now, this is the biggest problem we have with Acronis.
• Their support team isn't great. It can take a while to get an issue resolved, although issues do not happen frequently.

Incentivized

• Some of the documentation requires some hand-holding to get started. It does explain how to do things, but sometimes finding the answer takes work.
• Some of the settings are not obvious, or in locations that are not completely clear without experience.

Incentivized

• The billing reports are quite hard to read, could be simplified
• A control panel function would be useful
• The re-billing process could be better, not so cut throat if you miss a payment!

Incentivized

They recently raised the pricing for backup usage and our price has nearly doubled. It is still lower than some other vendors, but we might review other options before renewing next year.

Incentivized

I've been with them a long time. They provide me with the capabilities I need coupled with knowledgeable support that's not pay-for-extra. However, if I move to a non-Linux OS, the level of support by necessity will drop off. I can still ask questions about the infrastructure but I my ability to ask about OS features will decrease.

Incentivized

The platform is quite intuitive and centralizes many functions into a single console, which facilitates the daily management of all clients. However, some sections—such as the RMM, security audit reports, or the Awareness service—could be more comprehensive to enhance the overall experience. La plataforma es bastante intuitiva y centraliza muchas funciones en una sola consola, lo que facilita la gestión diaria de todos los clientes. Sin embargo, algunos apartados como el RMM o los informes de auditoría de seguridad o el servicio de Awareness podrían ser más completos para mejorar la experiencia general.

Incentivized

Simple and clear, no BS interface. From a design perspective it's no Apple or Stripe, but it does what it needs without making me want to stick a fork in my eyes, like when being forced to use Azure, AWS or GCP.

Incentivized

There is very little planned downtime. Whenever planned downtime is necessary I'm always given lots of advanced notice and an explanation that I can pass along to my users that they'll understand. I really appreciate that Linode appreciates my commitment to reliable service to my users. It shows that they believe they've been successful when I'm successful.

Incentivized

Servers are well dimensioned and price performant. Of course one always wants more, so if they were to upgrade their hardware for the same price I'd consider moving more workloads. Networking - never had an issue. Hardware speeds - disks are fast and can grow to great size.

Incentivized

Support has been helpful when we have had to reach out. We have not had to contact support that much so I do not have much feedback on them. I met the support team at the Cyber Summit and they are all very nice, smart individuals.

Incentivized

Support was excellent and fast. The documentation is extensive and helpful. I learned many things from their online documentation. I did not contact them by phone, but email took a day or less. Complex problems would probably need a service contract. I liked the friendly and polite tone of the support.

Incentivized

We got kick started with an initial walkthrough along with some free credits. The initial walkthrough helped us to understand Linode's ecosystem and start our hands on with Linode. We tried out some apps from Marketplace initially with the free credits, which not only helped us understand Linode better, but also those apps. We had implemented many such apps to our customers with Linode

Incentivized

Everything just worked when we were setting the system up.

Incentivized

We're a small organization. The implementation of our Linode solution was trivial. Once I justified a cloud server to my bosses over a co-location -- the co-lo wasn't as fast as our linode server in load tests -- it was a matter of moving one Linux implementation to another. Trivial.

Incentivized

Price! All the services have low entry points and then hit you with big fees. Acronis Advanced Backup provides better management and control of your cost then the other services we evaluated. We have tested a number of solutions not on the list that have are price competitive, but the support was lacking.

We switched to Linode from Namecheap due to poor uptime, and never had any issues with stability ever again after switching. We also cut our costs in half by switching. We compared Linode to DigitalOcean and Vultr, with the primary factor that caused us to go with Linode initially being their documentation. After using Linode for 3 years, their amazing support is another reason why we wouldn't consider anyone else at this point.

Incentivized

We trialed UpCloud to see if it would be better than DigitalOcean but for our needs, it was not. On DigitalOcean once a droplet is created, almost no thought needs to go into maintenance, outages, or other reliability-based issues.

Incentivized

Although I use only a fraction of their product offerings, the total set makes scalability an easy goal to shoot for. As I said, I have a few customers that use the services my Linode provides...and I like it that way. However, should I need to scale up, I can...without incurring any more cost than I need to.

Incentivized

• We have been able to further develop our customerbase and and more MSP as our partners
• Overall the recurring revenue coming from Acronis, will help us to increase revenue and margin, without investing in new hardware and save on energy-cost.
• It is time consuming to implement Acronis into our system and train our employees. With this there is also cost involved, but we believe in the long-term investements we make here.

• With the partnership of Linode, Configr is today the best performance hosting solution in Brazil.
• With Linode, Configr can provide a PaaS solution without the cost of taking care of all the infrastructure issues such as IaaS.
• Linode allowed Configr to be one of the biggest hosting companies in Brazil.

Incentivized

• The low cost means you don't really need to worry about pricing
• To us as a business it was not as useful as DigitalOcean

Incentivized