Acronis Cyber Protect Cloud combines data backup with AI-based anti-malware, antivirus, and endpoint protection management in one solution. Acronis Cyber Protect Cloud also provides integrations and automation functionality to service providers with the aim of reducing complex technical infrastructure.
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Webroot Endpoint Protection
Score 7.9 out of 10
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Webroot Endpoint Protection is the OpenText company's business class multi-vector endpoint protection application, providing centralized endpoint management, deep learning intelligence, and advanced behavioral analytics.
The services are easy to learn and manage. The support team is very competent and resolves my issues that come s up easily. As a business partner, they are proactive in offering solutions and help to improve what we are doing. They are always there for engineering solutions that we are not sure how to do.
The software tends to do a good job of basic protection but is not the best for larger clients and is not as powerful as some others offered on the market today. The support is not the best either, have had a hard time getting assistance in the past trying to resolve issues.
The website is pretty slow and will kick you off sometimes. I know they are working on this. For now, this is the biggest problem we have with Acronis.
Their support team isn't great. It can take a while to get an issue resolved, although issues do not happen frequently.
They recently raised the pricing for backup usage and our price has nearly doubled. It is still lower than some other vendors, but we might review other options before renewing next year.
Overall, Acronis Cyber Protect Cloud is powerful and effective. The platform has user-friendly features and a centralized dashboard that simplifies management across multiple clients. This platform integrates backup, recovery, and security features effectively, all in one. It makes our lives easier.
Webroot Endpoint Protection has been great for us, as its simple, cloud-based management console allows us to quickly deploy easily monitor all of our endpoints. However, it could improve by offering more customizable reporting options for deeper insights into security events and the interface could also use some updating, as it feels a bit dated.
Support has been helpful when we have had to reach out. We have not had to contact support that much so I do not have much feedback on them. I met the support team at the Cyber Summit and they are all very nice, smart individuals.
Support has been reliable up to this point. A request can easily be generated via the console and support responding in a reasonable time. We have not had any major issues other than the basic agents not communicating with the console and the like.
I had some difficulties with remote users. I ended up needing to open a remote tech support session and finish the process. Other than a few speed bumps, I was impressed with the engineering of the install. Because of time differences, I was done installing in two days. The cost, per license, could be less.
Price! All the services have low entry points and then hit you with big fees. Acronis Advanced Backup provides better management and control of your cost then the other services we evaluated. We have tested a number of solutions not on the list that have are price competitive, but the support was lacking.
Webroot is good in a way that it is an all encompassing solution one stop shop for protecting endpoints but it needs to be managed and licensed. Some users do not need constant protection or need to have it on their machines in where the combination of Field Effect and Malwarebytes is more effective.
We have been able to further develop our customerbase and and more MSP as our partners
Overall the recurring revenue coming from Acronis, will help us to increase revenue and margin, without investing in new hardware and save on energy-cost.
It is time consuming to implement Acronis into our system and train our employees. With this there is also cost involved, but we believe in the long-term investements we make here.
