What users are saying about
53 Ratings
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Top Rated
674 Ratings
53 Ratings
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Score 6.4 out of 100

Constant Contact

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Top Rated
674 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Constant Contact

For me, Constant Contact is the top tool when it comes to smart email automation , which allows us to use specific triggers to send emails to targeted recipients. This makes it convenient to send just the right emails to people when they sign up for our product, make a successful or failed transaction etc[.] Another strong aspect of Constant Contact is its social marketing capability, which makes it convenient managing our Instagram and Facebook ads.
Laura Adanne Obi | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Act! CRM
Constant Contact
7.8
WYSIWYG email editor
Act! CRM
Constant Contact
7.9
Dynamic content
Act! CRM
Constant Contact
7.7
Ability to test dynamic content
Act! CRM
Constant Contact
7.6
Landing pages
Act! CRM
Constant Contact
7.9
A/B testing
Act! CRM
Constant Contact
7.3
Mobile optimization
Act! CRM
Constant Contact
8.0
Email deliverability reporting
Act! CRM
Constant Contact
8.7
List management
Act! CRM
Constant Contact
8.2
Triggered drip sequences
Act! CRM
Constant Contact
7.0

Reporting & Analytics

Act! CRM
Constant Contact
8.0
Dashboards
Act! CRM
Constant Contact
8.0
Standard reports
Act! CRM
Constant Contact
8.3
Custom reports
Act! CRM
Constant Contact
7.7

Pre-Send Testing

Act! CRM
Constant Contact
8.3
URL Validation
Act! CRM
Constant Contact
8.5
Link Tracking
Act! CRM
Constant Contact
8.3
Image Validation
Act! CRM
Constant Contact
8.1
Inbox Display
Act! CRM
Constant Contact
8.0
Email Accessibility Tools
Act! CRM
Constant Contact
8.3
Spelling and Grammar Check
Act! CRM
Constant Contact
8.2
Spam Testing
Act! CRM
Constant Contact
8.2
Email Previews
Act! CRM
Constant Contact
8.7

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Constant Contact

  • It comprises very interesting tools that help us in making newsletters look more mobile friendly and bring day-to-day convenience for the users.
  • It gives us maximum freedom for creating interactive and attractive marketing campaigns.
  • This comprehensive platform helps me a lot in completing marketing strategies.
  • Efficient reporting and statistics is the biggest plus of this tool.
Elizabeth Mason | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Constant Contact

  • The interface is definitely a bit difficult to use and it takes some getting used to.
  • More customization and exporting of html would be awesome.
  • They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Constant Contact

Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Constant Contact

Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

Reliability and Availability

Act! CRM

No score
No answers yet
No answers on this topic

Constant Contact

Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

Performance

Act! CRM

No score
No answers yet
No answers on this topic

Constant Contact

Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Constant Contact

Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Constant Contact

Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Constant Contact

Mailchimp has ess customizable options and very basic pre-built templates. Very few features and options compared to Constant Contact. It's better for absolute beginners who are starting a business as Mailchimp provides a free trial of up to 200 customers which is good for beginners. Overall for small-scale as well as professionals and established ongoing businesses Constant Contact is definitely a better choice.
Pragya Jha | TrustRadius Reviewer

Scalability

Act! CRM

No score
No answers yet
No answers on this topic

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Constant Contact

  • I have had nothing but positive impacts from using Constant Contact.
  • The church is large, and there are many subgroups and axillary groups within the church. Setting up specific groups based on responsibility, interest, member goals, and service needs allows me to send information quickly, saving valuable time for other tasks.
  • Constant Contact allows leadership to stay personally engaged with the members I work with, without over-taxing my time. It feels so seamless.
Anonymous | TrustRadius Reviewer

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Constant Contact

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Constant Contact Editions & Modules

Edition
Email$20.001
Email Plus$45.001
Pro$195.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
Constant Contact
8.2

Likelihood to Renew

Act! CRM
1.0
Constant Contact
9.0

Usability

Act! CRM
1.3
Constant Contact
10.0

Reliability and Availability

Act! CRM
Constant Contact
9.0

Performance

Act! CRM
Constant Contact
10.0

Support Rating

Act! CRM
5.2
Constant Contact
10.0

Online Training

Act! CRM
Constant Contact
10.0

Implementation Rating

Act! CRM
1.0
Constant Contact
10.0

Scalability

Act! CRM
Constant Contact
10.0

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