What users are saying about
53 Ratings
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Top Rated
2179 Ratings
53 Ratings
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Score 6.4 out of 100

monday.com

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Top Rated
2179 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

monday.com

Monday.com is a great tool to develop and improve solid project management skills within your team. Its integration features make it easier to incorporate into your current IT environment, which fosters adoption. Additionally, its flexibility allows you to customize the level of detail you want to capture for each task and project, depending on the associated context.
DANIEL ARRASCUE | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Act! CRM
monday.com
8.0
Task Management
Act! CRM
monday.com
9.0
Resource Management
Act! CRM
monday.com
7.7
Gantt Charts
Act! CRM
monday.com
8.1
Scheduling
Act! CRM
monday.com
8.4
Workflow Automation
Act! CRM
monday.com
8.0
Team Collaboration
Act! CRM
monday.com
9.1
Support for Agile Methodology
Act! CRM
monday.com
8.1
Support for Waterfall Methodology
Act! CRM
monday.com
7.0
Document Management
Act! CRM
monday.com
7.4
Email integration
Act! CRM
monday.com
7.5
Mobile Access
Act! CRM
monday.com
8.0
Timesheet Tracking
Act! CRM
monday.com
7.9
Change request and Case Management
Act! CRM
monday.com
7.8
Budget and Expense Management
Act! CRM
monday.com
7.8

Professional Services Automation

Act! CRM
monday.com
7.4
Quotes/estimates
Act! CRM
monday.com
8.0
Project & financial reporting
Act! CRM
monday.com
7.0
Integration with accounting software
Act! CRM
monday.com
7.3

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

monday.com

  • Review the progress of a project or task from start to finish
  • Automations that organise the planner for you, help notify team members, keep you on track.
  • The interface is clean and colourful. I look forward to visiting the board to review my workload or collaborate on projects with others. You can use GIF's and emojis in your conversations/updates and colour code everything.
  • There are all sorts of widgets/apps within the monday.com space that you can play around with.
Angelita Larrier | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

monday.com

  • I would like an option to create spreadsheets similar to how a spreadsheet looks on Excel. There are some spreadsheets that I would like created on monday.com, but monday.com will not adapt to what we want the spreadsheet to look like.
Vickie Aldin | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

monday.com

monday.com 8.3
Based on 9 answers
It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
Joseph Madere | TrustRadius Reviewer

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

monday.com

monday.com 8.6
Based on 999 answers
I've only used a few of the templates but the ones I have used and found to work for me have been brilliant, easy to set up, easy to use, and easy to understand. There is one that I use mostly but if I want to change it up and add more, I know it won't be hard to do so.
Meg Faulkner | TrustRadius Reviewer

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

monday.com

monday.com 8.2
Based on 961 answers
Monday.com has a very strong and responsive support team. Any query you have on the tool, the support team goes above and beyond to help you out with very clear steps using articles, screen recordings and video tutorials. They also go a step further to understand your use case and even suggest other best practices to follow and meet your requirement.
Srinivasa Varma | TrustRadius Reviewer

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

monday.com

monday.com 7.0
Based on 6 answers
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
Joseph Madere | TrustRadius Reviewer

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

monday.com

We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
Brian Goldrick | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

monday.com

  • Saves time by allowing us to put all the information and updates for certain projects in their own space.
  • Increased productivity by laying out tasks in a more readable and manageable area.
  • Provides easy set up for production because we use it to schedule our screen printing projects so we know which screens need to be ready on which day.
Bryanna Holdridge | TrustRadius Reviewer

Screenshots

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

monday.com

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

monday.com Editions & Modules

Edition
Basic$81
Standard$101
Pro$161
Enterprise$02
  1. per user
  2. Contact us
Additional Pricing Details
Yearly plan: Save 18% Monthly plan also available

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
monday.com
8.9

Likelihood to Renew

Act! CRM
1.0
monday.com
8.3

Usability

Act! CRM
1.3
monday.com
8.6

Reliability and Availability

Act! CRM
monday.com
9.1

Performance

Act! CRM
monday.com
8.2

Support Rating

Act! CRM
5.2
monday.com
8.2

Online Training

Act! CRM
monday.com
6.4

Implementation Rating

Act! CRM
1.0
monday.com
7.0

Scalability

Act! CRM
monday.com
7.9

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