Action1 vs. ManageEngine Endpoint Central

Any place that has multiple computers that need to be managed can benefit from using Action1. Currently that means Windows PC's and servers, Linux PC's and servers and devices running MacOS can be managed by Action1 and benefit from their patch management and software management tools. Mobile OS need not apply at this point.

I think most scenarios are well-suited to Endpoint Central. Keep third-party applications upgraded, OS Deployment, Report Endpoint with vulnerabilities, check compliance with CIS, but it is much more, internal app deployment, much more compliance policy, Integration with Office 365 Conditional Access, Endpoint Configuration, Works fine with custom script even when you don't know any scripts, there are plenty of templates.

Incentivized

• Automations. We utilize scheduled tasks that we define within Action1 to provide additional controls for reporting, alerting, and for endpoint management. It is a unique way to expand functionality by use of centrally managed scripting events.
• Able to create and view reports showing detailed information of all types of endpoints within my enterprise. We can also create custom reports from a large set of available data points and can also create custom alerts based on these data points.
• Vulnerability detection and resolution management. Able to detect vulnerabilities and apply controls or actions based on the vulnerabilities found. Along with the Security patching, this adds and extra layer of visibility and control to secure my environment.
• Custom application deployments. Action1 provides a large set of third part applications you can deploy and patch updates for, but if you have custom applications built in-house or just an application that is not available in the software repository that Action1 has, you can build your own custom deployments easily.

Incentivized

• We set alerts when a devices gets low on disk space. That is automatic and creates a ticket in ME SDP. We are then able to Add space to a VM Desktop, and then go thru ManageEngine Endpoint Central to extend the drives so the entire process can be done without interruption to the end user.
• Using the patch scans we can easily see what patches have been installed for all manufacturers not just Microsoft, without having to physically go to the device. It also allows us to choose which patches we want to push out and automate the process so we can be hands off, freeing up out time for other things.
• Remote access to devices. This allows us to remotely make changes, not just via remote control but also make registry changes and clean up space without going to the device and without interruption to the end user.
• Alerts. We have set up to get email alerts when new hardware is plugged into any computers. This lets us know if someone is bringing in un-authorized equipment (thumb drives, hubs, etc) to better manage what is/is not on our network.

Incentivized

• Remote Access could use added functionality
• The deployment screens for update deferrals can be hard to understand at first and easy to skip since it carries some default info when you create a new automation rather than a more conspicuous prompt to update.

Incentivized

• Prioritizing the flow between package deployments and updates. In my case, application packages must take priority over updates.
• Reconnecting the remote control port after restarting the computer.
• In dynamic groups, the first parameter is always "OR", which can cause problems when selecting the remote desktop.

Incentivized

it is an excellent product

Incentivized

It has been a staple tool for maintaining the environment and as we grow it will be needed more. While trying to configure the system to allow us to access and support systems that are in locations outside of the primary network EndPoint Central will be crucial in facilitating that needed connection.

Incentivized

Easy to use. Straight Forward. No hidden settings or stuff that's buried several layers deep and you have to watch a video before you do it. Point. Click. It works and I can feel assured that my CVE issues are being handled.

Incentivized

The product is really easy to set up and use. The web interface is relatively easy to use depending on the feature you are trying to use. The search features for inventory for both software and hardware are really good. You might get lost trying to navigate the file managers for endpoints because while the web interface is extremely easy to use, the feature set is very limited

Incentivized

I never contacted support services

Incentivized

The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.

very easy to start using it.

Incentivized

It seems that the services offered with the purchase change from what is covered to what is an additional cost. Somethings I thought we had ended up requiring an additional purchase if we wanted to continue using the feature.

Incentivized

Freshdesk and Freshservice are great products with Freshservice being the better of the two. However, in comparison to Action1 with regards to our budget, it was an easy choice to select Action1. I selected Action1 not only because of the "free" price tag, but also because I didn't need a full fledged ITSM product. Action1 is cheaper, easier to setup and use, and is cloud based as well so you don't need to install it on a server to utilize.

Incentivized

We selected Endpoint Central because we couldn't manage our patching with SCCM anymore; we noticed it was inconsistent and not working properly. Also, it wouldn't work out-of-network, which is an important factor for us. These products all helped us improve the quality of our work and efficiency.

• It's pretty hard to negotiate investments / costs in IT when you have a small team in a mid size company. Everything is seen as useless cost and not investment. As of now, I'm pretty sure that if we ever cross the free-tier, I'll have no problems with investment approval since the tool is proven and useful on a daily basis. I believe this was the single most importat decision that Action1 took in their sales model.

Incentivized

• It had a positive impact on our environment, now we need less workforce to deploy patches and install softwares
• It also does the mitigation part so there we save the cost too
• It helps in achieving compliance which is net positive to get more projects

Incentivized