What users are saying about
34 Ratings
1200 Ratings
34 Ratings
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Score 8.2 out of 100
1200 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

  • Basecamp ranks higher in 2 feature sets: Project Management, Professional Services Automation

Project Management

7.4

ActiveCollab

74%
7.8

Basecamp

78%
ActiveCollab ranks higher in 7/14 features

Task Management

9.0
90%
11 Ratings
8.5
85%
115 Ratings

Resource Management

7.0
70%
7 Ratings
7.9
79%
96 Ratings

Gantt Charts

8.8
88%
6 Ratings
7.2
72%
39 Ratings

Scheduling

6.3
63%
10 Ratings
7.9
79%
92 Ratings

Workflow Automation

7.0
70%
1 Rating
6.8
68%
67 Ratings

Team Collaboration

8.0
80%
12 Ratings
8.7
87%
115 Ratings

Support for Agile Methodology

7.0
70%
7 Ratings
7.6
76%
48 Ratings

Support for Waterfall Methodology

7.0
70%
1 Rating
7.8
78%
44 Ratings

Document Management

8.1
81%
7 Ratings
7.8
78%
108 Ratings

Email integration

8.4
84%
8 Ratings
8.0
80%
95 Ratings

Mobile Access

3.0
30%
9 Ratings
8.5
85%
94 Ratings

Timesheet Tracking

9.9
99%
8 Ratings
7.4
74%
43 Ratings

Change request and Case Management

8.8
88%
7 Ratings
7.3
73%
54 Ratings

Budget and Expense Management

5.9
59%
6 Ratings
7.6
76%
39 Ratings

Professional Services Automation

7.5

ActiveCollab

75%
7.7

Basecamp

77%
ActiveCollab ranks higher in 3/4 features

Quotes/estimates

6.9
69%
7 Ratings
8.1
81%
29 Ratings

Invoicing

6.9
69%
6 Ratings
6.8
68%
25 Ratings

Project & financial reporting

8.4
84%
6 Ratings
8.2
82%
34 Ratings

Integration with accounting software

7.9
79%
4 Ratings
7.8
78%
27 Ratings

Attribute Ratings

  • Basecamp is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.0

ActiveCollab

80%
12 Ratings
8.5

Basecamp

85%
141 Ratings

Likelihood to Renew

ActiveCollab

N/A
0 Ratings
10.0

Basecamp

100%
26 Ratings

Usability

ActiveCollab

N/A
0 Ratings
7.8

Basecamp

78%
15 Ratings

Availability

ActiveCollab

N/A
0 Ratings
10.0

Basecamp

100%
10 Ratings

Performance

ActiveCollab

N/A
0 Ratings
7.3

Basecamp

73%
8 Ratings

Support Rating

7.1

ActiveCollab

71%
6 Ratings
8.6

Basecamp

86%
55 Ratings

Online Training

ActiveCollab

N/A
0 Ratings
5.0

Basecamp

50%
1 Rating

Implementation Rating

ActiveCollab

N/A
0 Ratings
7.7

Basecamp

77%
8 Ratings

Configurability

ActiveCollab

N/A
0 Ratings
8.0

Basecamp

80%
1 Rating

Likelihood to Recommend

ActiveCollab

Scenarios where ActiveCollab works well 1) ActiveCollab works well for small teams specifically T&M teams.Its invoicing feature is unique & can make your life easy. 2) It is very easy to use & posses good range of filters like on the task list, we can drag/drop tasks, Filter by assignee's,
tasks lists, due dates, or completed tasks. 3) It has some simple but awesome features like when you're in
the middle of writing something i.e a comment on story and get interrupted,
it retains what you wrote. 4) It allows you to tag team members in threads of comments to grab their attention, its really needed when teams are distributed. Thus helping team members to collaborate easily & stay on same page. 5) It integrates pretty well with other web apps like quickbooks , Slack, Trello, HubSpot, Zapier etc Scenarios where ActiveCollab did not work well 1) Tasks can not have multiple assignee's here so if two members are working on same task it did not allow you to reflect that. 2) Sorting capability is not their under invoicing 3) It did not work well for larger teams 4) Search option is not very detailed & you may end up wasting lot of time searching one particular bug or issue.












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Basecamp

Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
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Pros

ActiveCollab

  • Great for project and task assignments, project workflow and communications.
  • Solid web-based platform that doesn't require software downloads, also includes great mobile platform.
  • Great reporting tools for managing billing, estimating, project workflow and other essential project details.
  • Allows for both the agency and its clients to interact on a single platform using role-specific permissions.
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Basecamp

  • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
  • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
  • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
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Cons

ActiveCollab

  • Does not maintain default categories for tasks
  • Makes information difficult to share with others not on AC
  • Relies on other people to track their time correctly in categories for estimates
  • Mobile app is very hard to use and not user-friendly if you are working with multiple projects
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Basecamp

  • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
  • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
  • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
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Pricing Details

ActiveCollab

Starting Price

$7 per member/per month

Editions & Modules

ActiveCollab editions and modules pricing
EditionModules
Self-Hosted Plan$999.001
ActiveCollab Project Management$7.002

Footnotes

  1. license
  2. per member/per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $6.25

Additional Details

Basecamp

Starting Price

$99 per month

Editions & Modules

Basecamp editions and modules pricing
EditionModules
Basecamp PersonalFree1
Basecamp Business992

Footnotes

  1. Limited Capabilities
  2. Per Month [Unlimited Users]

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

ActiveCollab

No answers on this topic

Basecamp

When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
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Usability

ActiveCollab

No answers on this topic

Basecamp

Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
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Reliability and Availability

ActiveCollab

No answers on this topic

Basecamp

I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
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Support Rating

ActiveCollab

We have not required support for ActiveCollab as it works pretty seamlessly. We didn't have any issues with using the platform or with any billing issues. The self-service aspect of the platform is robust and easy to navigate so we have not encountered any errors that required assistance from the support team.
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Basecamp

For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
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Implementation Rating

ActiveCollab

No answers on this topic

Basecamp

Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)
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Alternatives Considered

ActiveCollab

ActiveCollab is easier to use and simpler in its setup. It has the right mix of features and simplicity. It's also project-oriented which is important for our workflow. Other tools are often too task-oriented, making it hard to track projects. Overall, ActiveCollab has a great mix of simplicity with good features.
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Basecamp

Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
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Return on Investment

ActiveCollab

  • Allows our team to stay organized and keep conversations on tasks.
  • The To-Do List email every morning helps me mentally prepare and know exactly what I should be doing as soon as I start work.
  • Powerful and useful integrations save lots of time (Google Drive, Slack, Dropbox, Zapier and more!).
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Basecamp

  • It has saved me time when having to get the same message out to multiple restaurants
  • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
  • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
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Screenshots

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