ActivTrak vs Fourth Analytics

ActivTrak is well suited to for the reasons that we wanted a monitoring software solution implemented. It allows us to manage the performance of our overseas offices and those who are working from home, where they do not have the direct management from their Line Manager. The biggest issue for us is, as we have numerous offices in different countries, having to constantly change the time zone to each one before running the reports is time consuming and an annoyance if you forget to change it, as you then have to rerun the report.

Fourth Analytics is just a great system for HR management of staff, the reports that you can pull from it are really helpful, for example employee anniversaries. It is particularly useful at working alongside other platforms such as our hiring system, Harri, and our T&A machine where staff clock in and out. I can’t really say where it is less appropriate as it offers me everything I need as the restaurant administrator.

• Detailed listings of actions at times. done by the second in many cases, very useful.
• the productive/unproductive listings allow managers at a glance to see their employees use of time
• Snapshots ( when properly utilized) are very helpful in troubleshooting, strange, occurrences, as well as they're used by Human resources.
• The IT help desk is very efficient. log in to your portal, bottom right, and in minutes your talking to someone.

• Break down of hours in department costs.
• Allowing access to contracts & other HR bits.
• Access to payslips to go through issues with the staff.

• Rollout through Group Policy could be a little smoother.
• Alarms for when an employee has been inactive for a specified amount of time.
• Alert for computers that no longer are active.
• More streamlined integration with identifying computers and users.
• More specific breakdowns of classifications, ie - the ability to say Facebook for business is Productive, but scrolling feeds and watching videos is unproductive.
• Classifications to more easily auto-classify e-commerce hubs and portals.

• More Updates
• Bug Fixes
• More Functions

We are in agreement that the tool is very handy as a security companion. The system collects and retain relevant historical data to be queried when you desire e.g. in security reviews once a week.

ActivTrak is a great product that just keeps growing. Having used it for quite some time, we have been able to see ActivTrak grow and evolve as a product. The ActivTrak webinars are also helpful to get to know and learn the product. ActivTrak really just works with little effort needed after the initial installation

It's never been down.

Some reports are a little slow to load based on the size of record sets returned.

Support is always fast and the agents are ready at all times to help when an issue arises, if the tier 1 agent isn't able to provide a solution to the issue they're asked about they quickly escalate the issue to tier 2 or 3 to ensure that the appropriate support is given to the issue at hand to have it quickly solved. No issue we've had so far has taken more than two days to be solved.

Sometimes it was difficult to resolve an issue with a single person.

IT was as easy as pushing the agent out to the machines that needed to be tracked.

We were using Currentware and Webspy from Vantage. Neither product could track daily usage in a detailed way ActivTrak can. Also, web spy could only track in-house users whereas ActivTrak can track work from home users. Using Active Trak we were about to combine the features of both software packages into one.

Not used any others as none like it in the UK.

• Defensive capabilities immediately avoided data exfiltration from an outgoing employee.
• Trends for underperforming or underdeveloping users can be spotted, analyzed by managers, and used within their overall development management to help staff reach their best potential.
• Costing for targeted use is relatively low and therefore a "no brainer."

• Automated reporting
• Successful documentation on staff and right to work