Acumatica vs. Microsoft Dynamics AX (Dynamics 365 for Finance and Operations), discontinued

I feel that Acumatica is a very robust system that is well suited for medium - large companies. Small companies may find that there is much more reports/modules/GIs than what is necessary for them to run their business, and it can seem overwhelming at first. During reviews with our franchise locations, we are often told that Acumatica is not very beginner friendly, so I feel Acumatica is much better suited when in the hands of an experienced customer that can then provide support & help for the beginner user!

Incentivized

It integrates fully with the other Microsoft software we use daily, and this coordination speeds up our work and gives us the agility to run easily. For example, in a purchase inquiry, the customer, after submitting a request, identifies the teams that should work on the project, and if they need further review by other people, they are added to the process, and everything is managed seamlessly rather than the sales process. Get the result as fast as possible.

Incentivized

• Ease of dragging documents into transactions has made our office paper free
• Use of Excel to export any detail that we need, particularly to reconcile balance sheet accounts
• The cloud environment is sooo wonderful! Coming out of the pandemic we value the cloud environment.

Incentivized

• Microsoft Dynamics AX's scalability to meet our regional office needs provide flexibility to the team's requirements.
• Combined with Citrix Xenapp, the application offers seamless access for users on high latency unreliable network connection to the application.
• Application maintenance and updates are easy which makes it possible for us to manage remotely considering the servers are located in a remote Asia site.

Incentivized

• It may have been resolved today with the new Configuration Tool that was released today. But adding user fields and manipulating screens is very difficult with using customization projects. There needs to be a tool specifically that allows user to edit their screens and add new fields to the UI without having to publish a customization.
• I deal with a lot of customers in the Construction Industry. I keep hearing that Acumatica is missing some functionality that is really helpful for a lot of construction companies. Clients I work with keep saying things like, "you would think Acumatica would have thought that this is a big part of the construction industry for most companies like ours". Allowing subprojects, combining retainage, and transparency on how to report to owners are a few to mention.

Incentivized

• MRP can be slow to adapt to changes in actual production or supply chain transactions.
• Setting up number sequences seems a trivial matter, but these numbers ID transactions once they are in the ledger and are key--easy to miss this point in the implementation process.
• Bank rec being easily automated and able to quickly plug into a bank back end to get data is not the best.
• Payment processing can be 'clunky' based on checks, ACH, Wires...as some of these items are not triggered out of the box in AX, bur are easily added --talking ACH and Wires specifically.

Incentivized

Acumatica has lots of potential for our company. I can see where our company will be in the next coming year or two as we start utilizing all of the features that Acumatica has

Incentivized

Microsoft Dynamics continues to evolve by bringing more functionality to the customer. Also there are several independent software providers that offer a wide range of solutions for vertical markets.

Incentivized

We have users of all levels and it works well for any user, the user interface is very easy to get used to and the screen feedback and delivery is very well done. We have many users using this product all day every day and all levels have become very accustomed to its ease of use.

Incentivized

Overall the product does what we need it to do in order for us to function as a company. While there are some concerns over ongoing costs, the belief is, once we have it fully acclimated to our business the cost should settle into alignment with our original expectations. The new features that are consistently being added do add value to the product as they are usually customer request directed.

Incentivized

Some integration and high volume ramping challenges, particularly with BizTalk and SQL Server, but getting sorted out. Outages over time appeared to be more dependent on integration complexity than AX MES.

Some integration and high volume ramping challenges, particularly with BizTalk and SQL Server, but getting sorted out. Outages over time appeared to be more dependent on integration complexity than AX MES.

We used Acumatica Support directly for the first year or so. Overall it's pretty good, but sometimes the support staff wasn't educated on the customizations we had, nor was I as the Customer as I couldn't remember which things were customized and which things were out of the box, so when there was an error, there were some misunderstandings.

Incentivized

We use a 3rd-party Microsoft Partner for the system. They are responsive and very knowledgeable. While costs have been mentioned several times in this review they are very aware of costs and have developers who are more economical they use to help offset the level of work required to meet our changes and fix our issues.

Incentivized

our partner was an subject matter expert

Incentivized

It took a lot of work, but Microsoft ultimately did a good job with in-person training, including being onsite in multiple global locations for extended periods.

our partner created great online training

Incentivized

Our solution deviated from a number of key out-of-the-box standards that were included in Online training. We just used that for introduction to the general functionality.

lots of bumps in getting work processes mapped out. a bunch of customizations were needed.

Incentivized

Some rough spots, but ultimately worked out. The contract didn't appear to be structured to support the level of overlapping facility deployments required to meet timeline commitments. Merging cultures on the program was also challenging. Overall, not an easy implementation by any stretch. Everyone did the best they could.

We selected Acumatica based on the licensing model. We also selected Acumatica based on the flexibility. We also selected Acumatica based on recommendations from our VAR. We liked the overall TCO of Acumatica vs other ERP systems. We also liked the fact that it was able to do the inter company accounting necessary for our business.

Incentivized

I was not part of the decision making process to select Microsoft Dynamics AX, however, I do know that an exhaustive search was done and many options were considered alongside Microsoft Dynamics AX and I feel that the right decision was made in choosing this solution.

Incentivized

• We were able to successfully navigate the pandemic due to the fact that it is cloud based.
• We were able to determine that customers who told us to not call again, often bought from us.
• Employee morale was very high as everyone in the company had access to the data that tracked our first year of profitability in years.

Incentivized

• With the robust built-in reporting we were able to drop an external reporting platform that costed about $40,000.
• API integrations have saved manual entry and reduced having to hire 2-3 people to manage data.
• Several administrators and developers are required for this which costs about 200-300 thousand in employee costs.

Incentivized