Acumatica trust the process.. paying off!!
Updated January 27, 2026

Acumatica trust the process.. paying off!!

Marc Hernandez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Retail-Commerce

Modules Used

  • FInancial Management Suite
  • Customer Management Suite

Overall Satisfaction with Acumatica

We manage inventory, create and process service orders, Contract management. We are interested in using the Calendar as well for Installation purposes.

Pros

  • Dashboard Reporting and drill down
  • Filters and Silo of reports
  • Image recording of quotes, ease of use to send via DocuSign... looking at integration, however
  • MSA, invoicing and Quote adjustments

Cons

  • I was going to advise on UI... however I just saw the keynote updates... I'm looking forward to that
  • Formatting of Dashboard and chart series
  • Addition of chart goal metrics to show alongside the live data
  • Easy to teach others to use
  • Not really using Employee management as much as we'd like
  • ROI on the time it takes to close the month
4-6 months
Quote image saving, reconciliation
I use the backend, API
Not even fair to compare... The reduction of duplication of code and API ease of use for development is fantastic.

Do you think Acumatica delivers good value for the price?

Yes

Are you happy with Acumatica's feature set?

Yes

Did Acumatica live up to sales and marketing promises?

Yes

Did implementation of Acumatica go as expected?

No

Would you buy Acumatica again?

Yes

My install team loves it when I am able to create quick charts for forecasting future installations.

Acumatica Feature Ratings

9.7
Accounts payable
10
Accounts receivable
10
Global Financial Support
10
Primary and Secondary Ledgers
8
Journals and Reconciliations
10
Configurable Accounting
10
Standardized Processes
10
8.2
Billing Management
10
Cash and Asset Management
7
Travel & Expense Management
6
Budgetary Control & Encumbrance Accounting
8
Period Close
10
9.3
Inventory tracking
10
Automatic reordering
9
Location management
9
7.6
Pricing
8
Order entry
7
Credit card processing
8
Cost of goods sold
7
Order Orchestration
8
8.0
Pay calculation
8
8.7
Dashboards
9
Standard reports
9
Custom reports
8
9.5
API for custom integration
10
Plug-ins
9
10.0
Role-based user permissions
10
Single sign-on capability
10
9.0
Award Lifecycle Management
9
Project Financial Management ()
Not Rated
8.3
Project Planning and Scheduling
8
Task Insight for Project Managers
8
Project Mobile Functionality
9
Definable Resource Pools
8
9.0
Bids Analyzed and Compared
9
Contract Authoring
9
Requisitions-to-Purchase Orders Integrated
9
Supplier Management
9
9.2
Risk Repository
10
Control Management
9
Control Efficiency Assessments
9
Issue Detection
9
Remediation and Certification
9
10.0
Transportation Planning and Optimization
10
Transportation Execution Management
10
Trade and Customs Management
10
Fulfillment Management
Not Rated
Warehouse Workforce Management
10
9.4
Production Process Design
10
Production Management
9
Configuration Management
8
Work Execution
10
Manufacturing Costs
10
9.3
Forecasting
10
Inventory Planning
9
Performance Monitoring
9
10.0
Proposal Management
10
Product Master Data Management
10

Using Acumatica

30 - Accounting and recording employee time and invoices
2 - Requires some light coding, and technical analysis skills
  • sending mass email campaigns
  • Creating new leads and opportunities
  • Sales Orders
  • Using Zendesk integration for support tickets
  • integrating ebiz
  • adp time collection
  • AI studio will be massive
  • New ModernUI will be a gamechanger
  • Docusign replacement with GoFOrmz
its has been great, support is fantastic

Evaluating Acumatica and Competitors

Yes - The problems we had with the previous system were duplicate code/backend processes that wasted lots of time and caused issues.
  • Cloud Solutions
  • Scalability
Scalability, due to the fact that we are scaling as more customers are being found, sales team expanded.
Attended more conferences and spoken to more VARS

Acumatica Implementation

One of our previous VARs did not really setup correctly, but our current VAR saved us
  • Third-party professional services
Used Crestwood VAR
Yes - AR / AP setting up quotes
Change management was a big part of the implementation and was well-handled - TO let me do more project management
  • AR AP configuration
  • Invoice template customization
  • API work between ZD api

Acumatica Support

the response time has been super fast when asking for help
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No because we get our main support through a VAR, Crestwood. They help with support, and they in fact have the premium support contract
There was a time when quotes were not function and they were removing line item every time the invoice was updated... .. turned out to be small bug that was resolved the same day!!

Using Acumatica

Only reason is because when teaching our departments how to use, it takes them a long time and multiple requests about where things are located... as IT team, I can navigate easily, end users like accountants and shipping, it's a tiny bit cumbersome, but I believe ModernUI will resolve
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • creating Generic Inquiries
  • Reports and Dashboards
  • allocations
  • Invoice Updates with EBiz
  • EBiz connector gave us problems
  • Program Manager was cumbersome too
Yes, but I don't use it

Comments

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