What users are saying about
14 Ratings
21 Ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

SAP Sales Cloud

For:
  • Bigger sales team
  • Longer deal sizes
  • High volume of opportunities
  • Multiple stakeholders involved in decision making
Not for:
  • Smaller sales org with no proper CRM tool

  • Small deal cycles
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
SAP Sales Cloud
Customer data management / contact management
ADAPTcrm
7.0
SAP Sales Cloud
Workflow management
ADAPTcrm
6.0
SAP Sales Cloud
Territory management
ADAPTcrm
6.0
SAP Sales Cloud
Opportunity management
ADAPTcrm
7.0
SAP Sales Cloud
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
SAP Sales Cloud
Contract management
ADAPTcrm
8.0
SAP Sales Cloud
Quote & order management
ADAPTcrm
7.0
SAP Sales Cloud
Interaction tracking
ADAPTcrm
8.0
SAP Sales Cloud
Channel / partner relationship management
ADAPTcrm
8.0
SAP Sales Cloud

Customer Service & Support

ADAPTcrm
7.3
SAP Sales Cloud
Case management
ADAPTcrm
8.0
SAP Sales Cloud
Call center management
ADAPTcrm
7.0
SAP Sales Cloud
Help desk management
ADAPTcrm
7.0
SAP Sales Cloud

Marketing Automation

ADAPTcrm
8.0
SAP Sales Cloud
Lead management
ADAPTcrm
8.0
SAP Sales Cloud
Email marketing
ADAPTcrm
8.0
SAP Sales Cloud

CRM Project Management

ADAPTcrm
8.0
SAP Sales Cloud
Task management
ADAPTcrm
9.0
SAP Sales Cloud
Billing and invoicing management
ADAPTcrm
8.0
SAP Sales Cloud
Reporting
ADAPTcrm
7.0
SAP Sales Cloud

CRM Reporting & Analytics

ADAPTcrm
7.3
SAP Sales Cloud
Forecasting
ADAPTcrm
7.0
SAP Sales Cloud
Pipeline visualization
ADAPTcrm
8.0
SAP Sales Cloud
Customizable reports
ADAPTcrm
7.0
SAP Sales Cloud

Customization

ADAPTcrm
6.3
SAP Sales Cloud
Custom fields
ADAPTcrm
6.0
SAP Sales Cloud
Custom objects
ADAPTcrm
6.0
SAP Sales Cloud
Scripting environment
ADAPTcrm
7.0
SAP Sales Cloud
API for custom integration
ADAPTcrm
6.0
SAP Sales Cloud

Security

ADAPTcrm
7.0
SAP Sales Cloud
Single sign-on capability
ADAPTcrm
7.0
SAP Sales Cloud
Role-based user permissions
ADAPTcrm
7.0
SAP Sales Cloud

Social CRM

ADAPTcrm
7.5
SAP Sales Cloud
Social data
ADAPTcrm
8.0
SAP Sales Cloud
Social engagement
ADAPTcrm
7.0
SAP Sales Cloud

Integrations with 3rd-party Software

ADAPTcrm
8.0
SAP Sales Cloud
Marketing automation
ADAPTcrm
8.0
SAP Sales Cloud

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

SAP Sales Cloud

  • Capturing deal score
  • Submitting forecast
  • Updating next steps
Anonymous | TrustRadius Reviewer

Cons

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

SAP Sales Cloud

  • Deal Scoring
  • Activity Tracking
  • Product Updates
Benjamin Robertson | TrustRadius Reviewer

Support Rating

ADAPTcrm

No score
No answers yet
No answers on this topic

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 4 answers
I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close
Anonymous | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

SAP Sales Cloud

We did not compare DataHug with any other system so I cannot comment on this
Richard Massey | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

SAP Sales Cloud

  • Positive - forecasting deals
Anonymous | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SAP Sales Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ADAPTcrm
8.0
SAP Sales Cloud
7.5

Support Rating

ADAPTcrm
SAP Sales Cloud
7.0

Add comparison