ADAPTcrm vs SAP Sales Cloud

Likelihood to Recommend

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.

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Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

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For:

Bigger sales team
Longer deal sizes
High volume of opportunities
Multiple stakeholders involved in decision making

Not for:

Smaller sales org with no proper CRM tool
Small deal cycles

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Verified User

Manager in Sales

Computer Software Company, 501-1000 employees

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Feature Rating Comparison

ADAPTcrm

SAP Sales Cloud

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

ADAPTcrm

SAP Sales Cloud

Case management

Call center management

Help desk management

ADAPTcrm

SAP Sales Cloud

Lead management

Email marketing

ADAPTcrm

Marketing automation

Pros

It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.

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Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

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Capturing deal score
Submitting forecast
Updating next steps

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Verified User

Representative in Sales

Internet Company, 5001-10,000 employees

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Cons

The interface can be difficult to learn at first and a little overwhelming for new users.
The lack of customization of some features without additional support.
The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.

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Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

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Deal Scoring
Activity Tracking
Product Updates

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Benjamin Robertson

Manager Sales Operations

Celtra, Inc.Marketing and Advertising, 51-200 employees

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Support Rating

No score

No answers yet

No answers on this topic

SAP Sales Cloud 7.0

Based on 4 answers

I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close

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Verified User

Manager in Sales

Computer Software Company, 501-1000 employees

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Alternatives Considered

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.

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Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

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We did not compare DataHug with any other system so I cannot comment on this

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Richard Massey

Sales Effectiveness Manager

SHAPE AustraliaConstruction, 201-500 employees

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Return on Investment

ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
Some users needed additional training which increased staffing costs.
The program helped simplify operations into an integrated software solution.

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Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

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Positive - forecasting deals

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Verified User

Representative in Sales

Internet Company, 5001-10,000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

General

SAP Sales Cloud

Likelihood to Recommend

ADAPTcrm

SAP Sales Cloud

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Pros

ADAPTcrm

SAP Sales Cloud

Cons

ADAPTcrm

SAP Sales Cloud

Support Rating

ADAPTcrm

SAP Sales Cloud

Alternatives Considered

ADAPTcrm

SAP Sales Cloud

Return on Investment

ADAPTcrm

SAP Sales Cloud

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison