TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Adobe Campaign

    Score7.2 out of 10
    N/AAdobe acquired Neolane in July 2013 and later re-named the product Adobe Campaign. Adobe Campaign provides both marketing automation and marketing resource management functionality such as spend & financial management, workflow, and asset management.N/A

    Esko WebCenter

    Score1 out of 10
    N/AA workflow solution and central digital source for managing artwork and label creation. It replaces Kodak's Design2Launch, which was acquired by Blue Software, and later Esko.N/A

    Intuit Mailchimp

    Score8.4 out of 10
    N/AMailchimp is an email marketing and marketing automation platform. Beyond just tracking how campaigns perform, Mailchimp takes it a step further by analyzing data from over half a billion emails to show why campaigns perform, driving informed decisions.

    $0

    per month

    Pricing
    Adobe CampaignEsko WebCenterIntuit Mailchimp
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Free
    $0
    Essentials
    starts at $13
    per month
    Standard
    starts at $20
    per month
    Premium
    starts at $350
    per month
    Offerings
    Pricing Offerings
    Adobe CampaignEsko WebCenterIntuit Mailchimp
    Free Trial
    NoNoYes
    Free/Freemium Version
    NoNoYes
    Premium Consulting/Integration Services
    NoNoYes
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Adobe CampaignEsko WebCenterIntuit Mailchimp
    Considered Multiple Products
    Adobe
    Chose Adobe Campaign
    The platform is much more complex and much more suited for complicated applications. While Mailchimp is an easier all rounded solution for starters it doesn’t allow the system integrator to do customization of the workflows and more complicated tasks. I would say that in my …
    Incentivized
    Chose Adobe Campaign
    Adobe Campaign has a lot more features as compared to Mailchimp. While Mailchimp allows you to send a lot of communication to a lot of recipients, Adobe Campaign lets you set variables in the workflow, and send email at different times with a lot more customization. Adobe …
    Incentivized
    Chose Adobe Campaign
    We've also used Mailchimp for email marketing. It's simple and easy to use for only email sending but as your business grows and your marketing needs and goals grow then you'll want to move to a full suite like Adobe Campaigns. It's reporting alone is worth the change. Being …
    Incentivized
    Chose Adobe Campaign
    Both Mailchimp and this work really well, but I think in this comparison, for versatility and expandability, Adobe Campaign just tips the win. If you're looking for something relatively simple, Mailchimp might be the way to go, but with fewer features being available for free, …
    Incentivized
    Chose Adobe Campaign
    We selected Adobe Campaign because we are using more products of this company and we thought that this will help connecting all our marketing tools with designers and the marketing department, but the most important reason is that Adobe Campaign workflow tools are more powerful …
    Incentivized
    Chose Adobe Campaign
    Adobe Campaign is much more powerful than Mailchimp in all aspects.
    Incentivized
    Chose Adobe Campaign
    Adobe Campaign is a little more robust than Mailchimp and it seems to have a little more capacity.
    Incentivized
    Chose Adobe Campaign
    MailChimp is more user-friendly, is a bit easier to use, and is a more affordable product in comparison to Adobe. However, with Adobe Campaign one can produce more professional looking products since it tends to be used by more advanced users. Also, the analytics on Adobe is …
    Incentivized
    Chose Adobe Campaign
    One of the major resons was already having AEM and creating a highly cohesive tech stack. Adobe Campaign fit the criteria.
    Incentivized
    Chose Adobe Campaign
    All these applications are very similar, adobe has a differential for the company's expertise, for the way cloud services and their specialists are treated. I believe that it also has a differential in the metrics and management of flows where it is possible to have a broader …
    Incentivized
    Chose Adobe Campaign
    • Easy to install
    • Free trails
    • Lesser cost as compared to others
    Incentivized
    Chose Adobe Campaign
    The main reason why we decided to acquire this service for our organization, is that it offers more functions than other platforms, is very easy to use and provides excellent performance to all marketing teams that implement it. Even though there are currently many services …
    Incentivized
    Chose Adobe Campaign
    After several reviews, we decided to buy Adobe Campaign for its price and ease of integration with our salesforce CRM.
    Incentivized
    Chose Adobe Campaign
    Adobe Campaign is a much more robust and feature-rich option for greater engagement.
    Incentivized
    Chose Adobe Campaign
    Adobe Campaign lets you customize the tool to your needs. These other platforms only provide the basics. Adobe gives you the power to integrate how you want to.
    Incentivized
    Chose Adobe Campaign
    Adobe Campaign offers unmatched customization but is definitely the least intuitive and user-friendly marketing automation tool I have ever used. We selected Adobe Campaign because we use other Adobe Marketing Cloud Products (Analytics and Target) but the integration with those …
    Incentivized
    Chose Adobe Campaign
    Adobe Campaign is very powerful and complex and can manage thousands of users and email workflows, deliveries, programs, campaigns, etc. It also is part of the whole Adobe Experience Cloud which we use other products for, so it was a natural fit. It also syncs with our master …
    Incentivized
    Chose Adobe Campaign
    ACS is an Organizational tool, not a stand-alone email system. Having a single point for email addresses across ministries and being able to offer a tool with very high deliver-ability make ACS a very attractive tool to other ministries.
    Incentivized
    Esko
    No answer on this topic
    Intuit
    Chose Intuit Mailchimp
    Used a few other platforms that perform the same tasks as Mailchimp. These platforms, while are much more robust than Mailchimp, have a much steeper learning curve. Yesmail and Adobe Campaign have alot more to offer that would work great for teams that need more automation and …
    Incentivized
    Chose Intuit Mailchimp
    Mailchimp offers a free option so you can try before you buy and has an easy-to-use interface with options to customize your lists at a granular level. With the instance of Adobe Campaign I have used, the system is so locked down I can't customize and test like I was used to in …
    Incentivized
    Chose Intuit Mailchimp
    We had been using Constant Contact before moving to Mailchimp for several years. I decided to switch to Mailchimp after evaluating a number of features that at that time Constant Contact did not have. These included:

    WYSIWYG editor
    Incentivized
    Key User Insights
    Would buy again
    93%
    Would buy again
    41 Answers
    No answers on this topic
    88%
    Would buy again
    251 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    38 Answers
    No answers on this topic
    91%
    Delivers good value for the price
    244 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    43 Answers
    No answers on this topic
    89%
    Happy with the feature set
    255 Answers
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    31 Answers
    No answers on this topic
    91%
    Lived up to sales and marketing promises
    215 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    35 Answers
    No answers on this topic
    94%
    Implementation went as expected
    247 Answers
    Features
    Adobe CampaignEsko WebCenterIntuit Mailchimp
    Email & Online Marketing
    Comparison of Email & Online Marketing features of Adobe Campaign and Esko WebCenter and Intuit Mailchimp
    Feature
    Adobe Campaign
    -
    Ratings
    Esko WebCenter
    -
    Ratings
    Intuit Mailchimp
    8.1
    585 Ratings
    5% above category average
    WYSIWYG email editor00 Ratings00 Ratings8.1537 Ratings
    Dynamic content00 Ratings00 Ratings8.1519 Ratings
    Ability to test dynamic content00 Ratings00 Ratings8.2499 Ratings
    Landing pages00 Ratings00 Ratings8.3404 Ratings
    A/B testing00 Ratings00 Ratings7.7434 Ratings
    Mobile optimization00 Ratings00 Ratings7.9535 Ratings
    Email deliverability reporting00 Ratings00 Ratings8.8568 Ratings
    List management00 Ratings00 Ratings8.1564 Ratings
    Triggered drip sequences00 Ratings00 Ratings7.7385 Ratings
    Lead Management
    Comparison of Lead Management features of Adobe Campaign and Esko WebCenter and Intuit Mailchimp
    Feature
    Adobe Campaign
    -
    Ratings
    Esko WebCenter
    -
    Ratings
    Intuit Mailchimp
    8.9
    75 Ratings
    13% above category average
    Lead nurturing automation00 Ratings00 Ratings7.465 Ratings
    Lead scoring and grading00 Ratings00 Ratings10.01 Ratings
    Data quality management00 Ratings00 Ratings8.372 Ratings
    Automated sales alerts and tasks00 Ratings00 Ratings10.01 Ratings
    Campaign Management
    Comparison of Campaign Management features of Adobe Campaign and Esko WebCenter and Intuit Mailchimp
    Feature
    Adobe Campaign
    -
    Ratings
    Esko WebCenter
    -
    Ratings
    Intuit Mailchimp
    7.9
    126 Ratings
    7% above category average
    Calendaring00 Ratings00 Ratings7.448 Ratings
    Event/webinar marketing00 Ratings00 Ratings8.4112 Ratings
    Social Media Marketing
    Comparison of Social Media Marketing features of Adobe Campaign and Esko WebCenter and Intuit Mailchimp
    Feature
    Adobe Campaign
    -
    Ratings
    Esko WebCenter
    -
    Ratings
    Intuit Mailchimp
    8.2
    124 Ratings
    9% above category average
    Social sharing and campaigns00 Ratings00 Ratings8.2116 Ratings
    Social profile integration00 Ratings00 Ratings8.1107 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Adobe Campaign and Esko WebCenter and Intuit Mailchimp
    Feature
    Adobe Campaign
    -
    Ratings
    Esko WebCenter
    -
    Ratings
    Intuit Mailchimp
    8.3
    565 Ratings
    12% above category average
    Dashboards00 Ratings00 Ratings8.6229 Ratings
    Standard reports00 Ratings00 Ratings8.5560 Ratings
    Custom reports00 Ratings00 Ratings7.9130 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Adobe Campaign and Esko WebCenter and Intuit Mailchimp
    Feature
    Adobe Campaign
    -
    Ratings
    Esko WebCenter
    -
    Ratings
    Intuit Mailchimp
    7.9
    132 Ratings
    5% above category average
    API00 Ratings00 Ratings7.9107 Ratings
    Role-based workflow & approvals00 Ratings00 Ratings8.470 Ratings
    Customizability00 Ratings00 Ratings5.62 Ratings
    Integration with Salesforce.com00 Ratings00 Ratings8.554 Ratings
    Integration with Microsoft Dynamics CRM00 Ratings00 Ratings8.647 Ratings
    Integration with SugarCRM00 Ratings00 Ratings8.12 Ratings
    Third-party software integrations00 Ratings00 Ratings7.9109 Ratings
    Best Alternatives
    Adobe CampaignEsko WebCenterIntuit Mailchimp
    Small Businesses
    Listrak
    Score10 out of 10
    No answers on this topic
    Vbout
    Score9.9 out of 10
    Medium-sized Companies
    Sailthru
    Score5.4 out of 10
    No answers on this topic
    Bloomreach
    Score9.2 out of 10
    Enterprises
    Listrak
    Score10 out of 10
    No answers on this topic
    Iterable
    Score8.2 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Adobe CampaignEsko WebCenterIntuit Mailchimp
    Likelihood to Recommend
    5.0
    (97 ratings)
    -
    (0 ratings)
    8.7
    (608 ratings)
    Likelihood to Renew
    8.4
    (5 ratings)
    -
    (0 ratings)
    10.0
    (55 ratings)
    Usability
    5.0
    (42 ratings)
    -
    (0 ratings)
    8.5
    (477 ratings)
    Availability
    7.0
    (1 ratings)
    -
    (0 ratings)
    9.5
    (6 ratings)
    Performance
    7.0
    (1 ratings)
    -
    (0 ratings)
    8.9
    (7 ratings)
    Support Rating
    5.0
    (41 ratings)
    -
    (0 ratings)
    8.8
    (20 ratings)
    In-Person Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    7.4
    (22 ratings)
    Configurability
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    8.1
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    -
    (0 ratings)
    8.0
    (4 ratings)
    Product Scalability
    -
    (0 ratings)
    -
    (0 ratings)
    9.5
    (6 ratings)
    Vendor post-sale
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (2 ratings)
    User Testimonials
    Adobe CampaignEsko WebCenterIntuit Mailchimp
    Likelihood to Recommend
    Adobe
    Multi-Channel Campaign Management: I have found Adobe Campaign to be excellent for managing campaigns across multiple channels, including email, mobile, social media, and web. Its centralized platform allows me to plan, execute, and track campaigns effectively, making it ideal for organizations with diverse marketing channels. For example, when I was running a campaign to promote a new product launch across email, SMS, and social media channels, Adobe Campaign provided me with the tools to orchestrate and track the campaign seamlessly. I could ensure consistent messaging and a cohesive customer experience across different channels.
    Read full review
    Esko
    No answers on this topic
    Intuit
    Mailchimp is fairly easy to onboard, even for those who would consider themselves less technologically inclined. It can be as simple as plug-and-play for simpler campaigns or scale up as needed. It also makes it easy to build, send out for internal review and feedback, and track all the needed changes.
    Incentivized
    Read full review
    Pros
    Adobe
    • It allows me to capture leads through various sources, such as website forms or landing pages.
    • It offers a centralized repository where I can securely store and manage customer data, encompassing contact information, preferences, transaction records, and additional relevant data.
    • It provides robust analytics and reporting capabilities.
    Read full review
    Esko
    No answers on this topic
    Intuit
    • Mailchimp allows you to manage your mailing list really well. You can subscribe people, unsubscribe people manage the mailing list directly into segments, and what not.
    • Mailchimp has features where you can create campaigns based on your mailing lists and send out newsletters to your subscribers based on a multitude of parameters that you can setup. Such as send email daily, weekly, monthly and they also have event based mails that you can send out.
    • Mailchimp also has a feature where you can design your emails. The look and aesthetics are very important when sending emails to your subscribers and all those needs are addressed here.
    Incentivized
    Read full review
    Cons
    Adobe
    • Adobe Campaign does not have a high enough sales intelligence to let us know which landing page format would be the most optimal for the proper development of our mass marketing operations, which in the long run would also help with customer collection.
    • Does not directly track the number of people who enter our website, beyond sending them automated messages depending on whether they entered a certain section of the site. This problem is important, because it does not allow us to get complete tracking results in that area.
    • The platform does not do social media marketing extensively enough to let us create dynamic evaluations on the results of interactions that are obtained within social networks, which creates a huge margin of error in our analytical results messages, and so we have stopped applying social marketing.
    Incentivized
    Read full review
    Esko
    No answers on this topic
    Intuit
    • The pricing tiers do scale quickly so if you have a free newsletter it may get expensive
    • The pricing is based on total emails so if you have users who you only email rarely it might not make sense to use Intuit Mailchimp
    • Customer support can be a bit lacking at times and their docs aren't always the best
    Read full review
    Likelihood to Renew
    Adobe
    Once you go for Neolane you are a bit stuck with it, so we will most likely stay with Neolane. Cost of investment and training are the main factors at work here. We havesimply have invested too much in the product to stop using it after 2 years. That said, my score of 8 does not imply that the product is worthy of getting an 8 but reflects our willingness to renew. Given that upgrading to a new version will cost again a substantial sum, we most likely will keep using the current version we are on which is 6X.
    Read full review
    Esko
    No answers on this topic
    Intuit
    We've had Mailchimp for about ten years, I want to say. I started with the company about four years ago, and I don't see us ever diverting to another source. It's easy for us to use, and we have all our clients already built into the database. I imagine we'll use them for as long as we have the company.
    Incentivized
    Read full review
    Usability
    Adobe
    Thanks to this tool we are taking more internal control of the creation and deployment of campaigns with less dependency on an ESP. We can pre-program marketing publications, being able to concentrate on the target audience. It helps me manage email campaigns with real-time tracking.
    Read full review
    Esko
    No answers on this topic
    Intuit
    It is easy, but some things you need to learn from their resources. Mailchimp is one of the most popular email marketing platforms because it combines email marketing, automation, audience management, and analytics into a single tool that's easy to use and scale. Simple solutions and drag-and-drop edits make it easy.
    Incentivized
    Read full review
    Reliability and Availability
    Adobe
    Aside from frequent error prompts, the program is quite dependable
    Read full review
    Esko
    No answers on this topic
    Intuit
    I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
    Incentivized
    Read full review
    Performance
    Adobe
    No answers on this topic
    Esko
    No answers on this topic
    Intuit
    I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
    Incentivized
    Read full review
    Support Rating
    Adobe
    Although there is a lot of material available on the internet to answer questions, I still feel a lack of commitment and delay in the responses of the support, but as a whole, it leaves nothing to be desired. I believe that, in the great majority, companies sin in the desired support, but we cannot generalize. But this one, in particular, has a wide range of specialists and well-qualified management, but I believe that it is not so bad.
    Read full review
    Esko
    No answers on this topic
    Intuit
    Website tools were easy to use and understand so a novice can easily meet or exceed their client's expectations! Loved that we were able to totally customize so that the e-mail we created conveyed our client's overall messaging consistent with their branding! Client love that we can provide turnkey services to support their sales and marketing teams!
    Incentivized
    Read full review
    Implementation Rating
    Adobe
    No answers on this topic
    Esko
    No answers on this topic
    Intuit
    It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
    Incentivized
    Read full review
    Alternatives Considered
    Adobe
    As we tried to centralise the marketing automation platform within the enterprise, Adobe Campaign can plug into several instances of Salesforce.com for lead management queues. All other marketing automation platforms can only plug into one instance of Salesforce.com. Adobe Campaign was also able to handle the complexity and challenges of our enterprise data which are a result of years of legacy, mergers and acquisitions and data aggregation.
    Incentivized
    Read full review
    Esko
    No answers on this topic
    Intuit
    I used Intuit Mailchimp, and I would say other software I used is equally good and competes with Intuit Mailchimp. Well, Intuit Mailchimp's reporting is better, and ActiveCampaign has more affordable pricing, so in the end, it all comes to what you need. What we needed was available in cheaper price in other software as well. But I would definitely say Intuit Mailchimp has its own advantages too.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Adobe
    Not everything was great at all times. It was handled accordingly, pricing was reasonable for what was purchased. It was the best value on the market at the time of purchase.
    Incentivized
    Read full review
    Esko
    No answers on this topic
    Intuit
    No answers on this topic
    Scalability
    Adobe
    No answers on this topic
    Esko
    No answers on this topic
    Intuit
    Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now. If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
    Incentivized
    Read full review
    Return on Investment
    Adobe
    • Talking about profits can be subjective if you don't take into account the periodic variations between net and gross profit margins, but fortunately with Adobe Campaign, it is easy to notice these differences quickly.
    • Results have always seemed relative to us, as they vary greatly depending on how much is invested.
    Incentivized
    Read full review
    Esko
    No answers on this topic
    Intuit
    • One of my retail web store clients was sending out email specials and notices about once a month. After clicking the send button, we would watch Google Analytics and the current site users would light up immediately. Often, the current site visitors would pop up to 20, 30 or more after the email was sent. On a normal day, seeing 1 or 2 online users would be OK.
    • Pretty much in all cases, we could see an uptick in positive activity after sending out a Intuit Mailchimp email to a list.
    Incentivized
    Read full review
    ScreenShots

    Intuit Mailchimp Screenshots

    Screenshot of Mailchimp's advanced analytics and reporting tools. These are used to monitor trends, track performance, and get actionable insights that help users to create better campaigns and drive customer engagement.Screenshot of Mailchimp's precise audience segmentation. Its AI simplifies the workflow by generating complex customer segments for highly personalized campaigns.Screenshot of omnichannel marketing. Campaigns can be built across multiple channels, and then managed from one convenient place.Screenshot of marketing automations with the Customer Journey Builder. This is used to reach the right people with the right message at exactly the right time, which helps to drive more repeat business, increase customer retention, and see more orders.Screenshot of Mailchimp's SMS marketing. SMS can be integrated into email, automations, and social campaigns.Screenshot of Mailchimp's AI, used to deliver relevant content faster. It can generate professionally written, on-brand marketing emails with the press of a button. The user only needs to review, edit, and send.