Adobe Connect vs Amazon Chime

Adobe Connect

If communicating with 30-90 agents in the virtual world, Adobe Connect definitely allows for the communication in a simplified environment. For example, f you have 30 agents taking calls, this program offers a way for agents to communicate. If questions are needed answered, the hosts have the ability to pose those questions and get answers from the group. In a smaller group, this may be a bit of overkill and may not be needed. Large groups of 75-100 would create and environment that is less appropriate as there are to many people asking questions and not receiving answers. This amount of people in one room may get lost in the confusion.

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Shauna Stermer

Internet Technician/Consultant for Cox Communications at Sutherland Global Services/CloudSource

Sutherland Global Services/CloudsourceInformation Technology and Services, 10,001+ employees

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Amazon Chime

For small business (5 people or less) AWS Chime is a great turn-key solution that is quick and easy to set up. For medium to large size businesses, you will need to find someone with AWS experience to set up customizations and develop with your AD. Detailed set-up can be cumbersome but not impossible.

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Verified User

Manager in Research & Development

Telecommunications Company, 501-1000 employees

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Feature Rating Comparison

Adobe Connect

6.9

Amazon Chime

7.8

High quality audio

8.1

8.8

High quality video

7.6

8.6

Low bandwidth requirements

5.9

6.5

Mobile support

6.1

7.3

Adobe Connect

8.8

Amazon Chime

7.4

Desktop sharing

8.8

7.3

Whiteboards

8.7

7.5

Adobe Connect

8.3

Amazon Chime

7.8

Calendar integration

8.2

6.8

Meeting initiation

8.0

Integrates with social media

7.7

8.0

Record meetings / events

8.8

8.0

Slideshows

8.9

8.0

Adobe Connect

8.9

Amazon Chime

8.3

Live chat

9.0

8.8

Audience polling

9.2

8.0

Q&A

8.5

8.0

Adobe Connect

8.6

Amazon Chime

8.1

User authentication

8.4

8.0

Participant roles & permissions

8.5

8.3

Confidential attendee list

9.0

8.0

Pros

Immediate communication within a secure environment between the host, or hosts, and attendees is a major benefit of Adobe Connect.
The ability to screen share is second to none and can be done immediately in the current session, or if the host pulls an attendee, or attendees, to a Break Out.
File sharing when those important files come through that require notification to a group as a whole is also something Adobe Connect does well.
Finally, the ability to post polls, create a white board for interaction with employees, and other items are just some of the benefits of Adobe Connect

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Shauna Stermer

Internet Technician/Consultant for Cox Communications at Sutherland Global Services/CloudSource

Sutherland Global Services/CloudsourceInformation Technology and Services, 10,001+ employees

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Cost-effective
Easy to set up
Easy to use

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Verified User

Manager in Research & Development

Telecommunications Company, 501-1000 employees

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Cons

Upload of Presentations: There seems to be a problem with the uploading of PowerPoint presentations at times. This results in multiple test, converting into PDFs, changing it up for the best results. This is because there are times when the images are lost, slides are missing or other small things.
Sound Issues: There have been instances where our out-of-house guest speaker has not been able to hear us (being the host). This resulted in a lot of typing back and forth between people. Also, there are times when there the is a lot of echoing in the room, so testing is absolutely recommended.
Reporting on Attendees: There should be a way to ensure that all email address are collected to show to the host who attended. At times, participants use fake name, abbreviations, and so forth. So this means that it can be very time consuming to review at the end. Plus, we use Marketo for the follow-up activities and Adobe does not transmit the right statuses, so this requires a manual fix at times. More time being taken.
New release of product features: It has taken a long time to get video recordings to be converted into MP4, which now can be done.

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Bjørn Erik Ekstrøm

LeadGen Specialist

KomfoInformation Technology and Services, 51-200 employees

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Needs voicemail
Easier deployment for customers who need to include their AD

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Verified User

Manager in Research & Development

Telecommunications Company, 501-1000 employees

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Likelihood to Renew

Adobe Connect10.0

Based on 27 answers

I already mentioned this in the answers to the last few questions.

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Mayura Pandit- MBA, MS (ID and OD)

Instructional Assistant

National Oilwell VarcoEducation Management, 5001-10,000 employees

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No score

No answers yet

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Usability

Adobe Connect9.0

Based on 5 answers

It's the easiest to use of all the major players in this space

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Gordon Lam

Associate Director / Senior E-Learning Development

UBS Wealth ManagementFinancial Services, 10,001+ employees

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No score

No answers yet

No answers on this topic

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Support

Adobe Connect7.0

Based on 2 answers

No isues and any issues seems to get resolved.

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Verified User

Account Manager in Sales

Information Technology and Services Company, 10,001+ employees

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No score

No answers yet

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Online Training

Adobe Connect7.5

Based on 2 answers

The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports

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Erik Crawford

Adobe Connect Product Manager

Carahsoft Technology Corp.Computer Software, 51-200 employees

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No score

No answers yet

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Implementation

Adobe Connect7.9

Based on 4 answers

Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up

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Verified User

Director in Social Media

Non-Profit Organization Management Company, 11-50 employees

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No score

No answers yet

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Alternatives Considered

Engaging sessions:If you are looking for an engaging session with loads of interactions and use of features. GoToMeeting/Webinar doesn't cut it as it lacks features, ClickMeeting is a great alternative, WebinarGeek can definitely hold up by is limited to the Dutch language for now. Sales meeting with potential client:GoToMeeting is our preferred choice as it is very easy to connect, conduct the presentation, and engage in conversation. The only drawback is that you have to download and install a program, where AdobeConnect is now turning to a cloud based system (was set for release when watching a release webinar).Statistics and Customisation:ClickMeeting is by far the most flexible in terms of providing statistics on users and production of a report on the event. It can also be tailored to be branded with a small fee. Price:WebinarGeeks is the tool that provides best value for money. The testing was a little more cumbersome due to my lack of Dutch; where a colleague had to help me a lot. ClickMeeting would be the second choice for price.

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Bjørn Erik Ekstrøm

LeadGen Specialist

KomfoInformation Technology and Services, 51-200 employees

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AWS Chime is very comparable to Zoom meeting. Monthly costs are usually cheaper but are variable and can fluctuate. Reporting on AWS Chime is great but needs some additional back-end set-up that could be cumbersome. Overall... ease, quality, look and set-up is very easy. Equipment required, quality and cost is what makes this a great product.

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Verified User

Manager in Research & Development

Telecommunications Company, 501-1000 employees

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Return on Investment

This software has provided an opportunity for the reduction of travel time for meeting attendees therefore, saving on travel costs.

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Sandi Ols

Staff Executive

Aims Community CollegeHigher Education, 501-1000 employees

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Cost is very comparable to Zoom meeting, can even be cheaper per month depending on use
Most cost-effective product on the market

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Verified User

Manager in Research & Development

Telecommunications Company, 501-1000 employees

View all 6 answers on this topic

Pricing Details

Adobe Connect

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

—

Amazon Chime

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

—

Adobe Connect vs Amazon Chime

Add comparison

Likelihood to Recommend

Adobe Connect

Amazon Chime

Feature Rating Comparison

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Desktop sharing

Whiteboards

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Live chat

Audience polling

Q&A

User authentication

Participant roles & permissions

Confidential attendee list

Pros

Cons

Likelihood to Renew

Usability

Support

Online Training

Implementation

Alternatives Considered

Return on Investment

Pricing Details

Adobe Connect

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Additional Pricing Details

Amazon Chime

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Additional Pricing Details

Rating Summary