Top Rated
331 Ratings
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Score 7.6 out of 100
98 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Adobe Connect

If you're looking for just a basic meeting tool, there are cheaper ones (like Zoom) that will do the trick just fine. Where Adobe Connect shines is when you're looking for a virtual training tool, because of its more robust feature set and the fact that you can set up room layouts ahead of time and reuse them and because of the available add-ons, which can help make learning more engaging. (In fact, on that engagement front, I believe you can also present learners with interactive quizzes, etc., if you create them in another Adobe tool, like Presenter or Captivate.)
Laura Gillenwater | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
7.6
SolarWinds Dameware Remote Support (DRS)
High quality audio
Adobe Connect
8.0
SolarWinds Dameware Remote Support (DRS)
High quality video
Adobe Connect
7.8
SolarWinds Dameware Remote Support (DRS)
Low bandwidth requirements
Adobe Connect
7.1
SolarWinds Dameware Remote Support (DRS)
Mobile support
Adobe Connect
7.6
SolarWinds Dameware Remote Support (DRS)

Screen Sharing

Adobe Connect
8.8
SolarWinds Dameware Remote Support (DRS)
Desktop sharing
Adobe Connect
8.7
SolarWinds Dameware Remote Support (DRS)
Whiteboards
Adobe Connect
8.9
SolarWinds Dameware Remote Support (DRS)

Online Meetings / Events

Adobe Connect
7.9
SolarWinds Dameware Remote Support (DRS)
Calendar integration
Adobe Connect
8.0
SolarWinds Dameware Remote Support (DRS)
Meeting initiation
Adobe Connect
8.1
SolarWinds Dameware Remote Support (DRS)
Integrates with social media
Adobe Connect
6.0
SolarWinds Dameware Remote Support (DRS)
Record meetings / events
Adobe Connect
8.4
SolarWinds Dameware Remote Support (DRS)
Slideshows
Adobe Connect
9.0
SolarWinds Dameware Remote Support (DRS)

Online Events Collaboration

Adobe Connect
9.0
SolarWinds Dameware Remote Support (DRS)
Live chat
Adobe Connect
9.0
SolarWinds Dameware Remote Support (DRS)
Audience polling
Adobe Connect
9.0
SolarWinds Dameware Remote Support (DRS)
Q&A
Adobe Connect
9.1
SolarWinds Dameware Remote Support (DRS)

Online Events Security

Adobe Connect
8.4
SolarWinds Dameware Remote Support (DRS)
User authentication
Adobe Connect
8.5
SolarWinds Dameware Remote Support (DRS)
Participant roles & permissions
Adobe Connect
8.7
SolarWinds Dameware Remote Support (DRS)
Confidential attendee list
Adobe Connect
8.1
SolarWinds Dameware Remote Support (DRS)

Remote Administration

Adobe Connect
SolarWinds Dameware Remote Support (DRS)
9.1
Screen sharing
Adobe Connect
SolarWinds Dameware Remote Support (DRS)
10.0
File transfer
Adobe Connect
SolarWinds Dameware Remote Support (DRS)
10.0
Instant message
Adobe Connect
SolarWinds Dameware Remote Support (DRS)
8.9
Secure remote access with Smart Card authentication
Adobe Connect
SolarWinds Dameware Remote Support (DRS)
9.0
Access to sleeping/powered-off computers
Adobe Connect
SolarWinds Dameware Remote Support (DRS)
9.2
Over-the-Internet remote session
Adobe Connect
SolarWinds Dameware Remote Support (DRS)
9.2
Initiate remote control from mobile
Adobe Connect
SolarWinds Dameware Remote Support (DRS)
9.0
Remote management of servers & workstations
Adobe Connect
SolarWinds Dameware Remote Support (DRS)
10.0
Remote Active Directory® management
Adobe Connect
SolarWinds Dameware Remote Support (DRS)
9.4
Centralized management dashboard
Adobe Connect
SolarWinds Dameware Remote Support (DRS)
8.3
Session record
Adobe Connect
SolarWinds Dameware Remote Support (DRS)
8.6
Annotations
Adobe Connect
SolarWinds Dameware Remote Support (DRS)
7.7
Monitoring and Alerts
Adobe Connect
SolarWinds Dameware Remote Support (DRS)
8.9
Multi-platform remote control
Adobe Connect
SolarWinds Dameware Remote Support (DRS)
9.7

Pros

Adobe Connect

  • The ability to customize your screen layouts. making each classroom unique.
  • Bandwidth and connectivity. Many other webinar platforms have limitations of how many users can attend with cameras. Adobe has no limit on how many users can join a meeting and stream live an HD quality camera. This feature makes the platform a true virtual classroom.
  • Low cost. The pricing for a license is surprisingly affordable. Adobe has demonstrated great customer support as well. they offer other services - like having a tech expert available to assist with new users having any type of issues.
Anonymous | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

  • DameWare has been a very reliable solution for remote support for out team.
  • With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
  • The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
Michael Chambers | TrustRadius Reviewer

Cons

Adobe Connect

  • For some add-ins the functionality was limited - had problem with the PowerPoint slideshow feature. It did not always display properly as you progressed in slides.
  • Some of the features were not compatible with phones. For example, Some participants were using phones to participate in class and the features were not compatible. There was no way to test the feature compatibility with different platforms. You create something beautiful for your trainees and you are unable to use.
  • The price points were not very flexible. I had limited needs and I was paying a higher price tag than I should for what I needed. They should be more flexible with pricing based on features needed.
  • Downloading recordings was a HUGE pain in the neck. Most of the training conducted lasted 3 hours or more. I felt like I was being punished to have to play back the entire presentation to download the recording.
Doreen Giles | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

  • Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
  • When the toolbar gets minimized it can be difficult to get it restored.
Brett Davis | TrustRadius Reviewer

Likelihood to Renew

Adobe Connect

Adobe Connect 10.0
Based on 27 answers
The longer you use Adobe Connect, the longer you are likely to use it. Because you can build more and more resources over time, creating rooms that you re-use, recorded content you can repurpose, and tools that form the basis of ever increasing productivity, the more you use Connect, the more productive you become. Unlike competing products where, with every meeting you essentially start over -- setting up your resources for each meeting -- in my Connect rooms, I have highly tuned tools to accomplish my knowledge transfer goals. When I want to conduct another session - I send a link out to the appropriate room and instantly we are all focusing on getting a job done together. This ability of Adobe Connect to make you productive at an ever quickening rate is a competitive advantage
Anonymous | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.5
Based on 11 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

Usability

Adobe Connect

Adobe Connect 9.0
Based on 5 answers
As sophisticated a product as Adobe Connect, the ease of use is outstanding. In my experience, even a user with very little knowledge of Adobe Connect can begin using and even leading sessions with very little training to get started with the basic features. Additional training is needed to become comfortable with the number of available features, but learning curve even for those is no steeper than would normally be expected from similar software.
Sean McCarty | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.9
Based on 9 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

Reliability and Availability

Adobe Connect

Adobe Connect 5.5
Based on 1 answer
No answer on this topic is available.

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
Yes, always available.
Anonymous | TrustRadius Reviewer

Performance

Adobe Connect

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.5
Based on 2 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

Support Rating

Adobe Connect

Adobe Connect 7.0
Based on 4 answers
No isues and any issues seems to get resolved.
Anonymous | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.9
Based on 16 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

In-Person Training

Adobe Connect

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

Online Training

Adobe Connect

Adobe Connect 7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

Implementation Rating

Adobe Connect

Adobe Connect 7.9
Based on 8 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
Anonymous | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 14 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

Alternatives Considered

Adobe Connect

I prefer Adobe Connect's slide sharing and recording/playback features to either Zoom or GoToMeeting(GTM). GTM is good for meetings where the majority of the group is onsite and needs to conference in only a few remote participants, and Zoom is great for video chats. It's really a case of knowing your products and audience, and Adobe Connect has worked great for the majority of our team's needs.
Shannon Davis | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

Scalability

Adobe Connect

Adobe Connect 5.0
Based on 1 answer
No answer on this topic is available.

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

Return on Investment

Adobe Connect

  • On a positive note, I believe this has increased the scores of agents in a way that is influential and it shows. Getting immediate answers for problems plaguing our agents is first and foremost in making sure that we are not only addressing the vendors needs, but the customer's as well. We have used other platforms in the past. This has a far better impact on our overall numbers, I believe, as well as employee success and confidence.
  • Negative impacts by employees and affecting overall numbers in the company may be attributed to the lag or "boot" when agents are removed from the room without warning. This can cause confidence of agents to plummet and leave them without any support.
Shauna Stermer | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

Screenshots

Pricing Details

Adobe Connect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Adobe Connect Editions & Modules

Additional Pricing Details

SolarWinds Dameware Remote Support (DRS)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition
Dameware Remote Support$3881
Dameware Mini Remote Control$2762
  1. per technician, unlimited end-users
  2. per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Rating Summary

Likelihood to Recommend

Adobe Connect
7.9
SolarWinds Dameware Remote Support (DRS)
9.7

Likelihood to Renew

Adobe Connect
10.0
SolarWinds Dameware Remote Support (DRS)
9.5

Usability

Adobe Connect
9.0
SolarWinds Dameware Remote Support (DRS)
9.9

Reliability and Availability

Adobe Connect
5.5
SolarWinds Dameware Remote Support (DRS)
9.0

Performance

Adobe Connect
SolarWinds Dameware Remote Support (DRS)
8.5

Support Rating

Adobe Connect
7.0
SolarWinds Dameware Remote Support (DRS)
8.9

In-Person Training

Adobe Connect
SolarWinds Dameware Remote Support (DRS)
9.0

Online Training

Adobe Connect
7.5
SolarWinds Dameware Remote Support (DRS)
9.0

Implementation Rating

Adobe Connect
7.9
SolarWinds Dameware Remote Support (DRS)
9.0

Scalability

Adobe Connect
5.0
SolarWinds Dameware Remote Support (DRS)
8.0

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