Adobe Connect vs GoToWebinar

• The ability to customize your screen layouts. making each classroom unique.
• Bandwidth and connectivity. Many other webinar platforms have limitations of how many users can attend with cameras. Adobe has no limit on how many users can join a meeting and stream live an HD quality camera. This feature makes the platform a true virtual classroom.
• Low cost. The pricing for a license is surprisingly affordable. Adobe has demonstrated great customer support as well. they offer other services - like having a tech expert available to assist with new users having any type of issues.

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• The quality and clarity of the recordings in GoToWebinar are good. Clients tend to like the sound and visual when they receive the link to watch.
• GoToWebinar is also really quick with saving and providing a link to watch the webinar almost immediately once the recording is finished. This is great because we are able to quickly push the content out to the rest of the company and our clients.
• Another thing we enjoy about GoToWebinar is the overall layout of the toolbar during a recording. It is easy to maneuver and even a first time person recording content is able to quickly learn the functions without having to completely walk through it with someone more experienced.

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• For some add-ins the functionality was limited - had problem with the PowerPoint slideshow feature. It did not always display properly as you progressed in slides.
• Some of the features were not compatible with phones. For example, Some participants were using phones to participate in class and the features were not compatible. There was no way to test the feature compatibility with different platforms. You create something beautiful for your trainees and you are unable to use.
• The price points were not very flexible. I had limited needs and I was paying a higher price tag than I should for what I needed. They should be more flexible with pricing based on features needed.
• Downloading recordings was a HUGE pain in the neck. Most of the training conducted lasted 3 hours or more. I felt like I was being punished to have to play back the entire presentation to download the recording.

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• The chat feature is kind of a mess. It's not really convenient to prioritize or sort messages from attendees if there is an influx of messages, as the chat is one block that is color coded based on who the messages are intended for. Adding to that, it becomes incredibly inconvenient if there is more than a couple handfuls of attendees present, as the chat ends up being a steady stream of messages, and so parsing out the important questions or comments requires scrolling back up through the chat in order to parse them out.

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• On a positive note, I believe this has increased the scores of agents in a way that is influential and it shows. Getting immediate answers for problems plaguing our agents is first and foremost in making sure that we are not only addressing the vendors needs, but the customer's as well. We have used other platforms in the past. This has a far better impact on our overall numbers, I believe, as well as employee success and confidence.
• Negative impacts by employees and affecting overall numbers in the company may be attributed to the lag or "boot" when agents are removed from the room without warning. This can cause confidence of agents to plummet and leave them without any support.

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• If you're selling high ticket items on a webinar, GoToWebinar is a great platform to use.
• As you increase the number of attendees, so does your monthly price. Essentially you're paying $1 per person on the lowest plan per month.
• I think that the pricing plans are outdated since the number of attendees does not cost more to the software provider.

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