Item: GoTo Webinar
Rating: 9
Author: Alice Zinesi

Overall Satisfaction with GoTo Webinar

Use Cases and Deployment Scope

GoTo Webinar is a powerful tool for remote education and e-learning content. Intuitive, easy to use and interactive, the software is also thought for large audiences that can be managed by a moderator. The live chat is an interesting instrument to share extra info and read comments while following the main conference.

Pros and Cons

Pros

Manage screen sharing
Manage live chat stream
Manage audio settings of the participants

Cons

Larger chat space
Possibility to download screen content immediately
Switch from differen screens

Return on Investment

Participants engagement

Usability

Fully satisfied with the inteface, the functioning of the tool and all its features for the purposes I was expected to use it. Reliable security levels, excellent management system live and post-event. A modeeator is essential for the perfect management of a conference with a main host sharing their screen while presenting as it is not possible to read the live comments at the same time.

Alternatives Considered

Google Meet, Class for Zoom and Blackboard Collaborate

The tool was one of the first and most used tools before pandemic struck and many other IT companies converted and/or launched their live stream8ng softwares for education management. The system is reliable, accessible through different devices and optimal for managing large audiences with no time-limits. Live chat is always visible on the right side of the screen.

Key Insights

Do you think GoTo Webinar delivers good value for the price?

Yes

Are you happy with GoTo Webinar's feature set?

Yes

Did GoTo Webinar live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Webinar go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Webinar again?

Yes

Likelihood to Recommend

The tool is the best for remote learning a conferencing in the academic field. Extremely powerful to manage large audiences.
Not the best tool to stream videos from third party-souces, but well suited in case of presentations, like PPT and PDF. Best for conferencing on any topic that does imply passive learning by listening.

GoTo Webinar Feature Ratings

Using GoTo Webinar

Users and Roles

1 - GoTo Webinar makes it possible to livestream conferences and events of various kinds, while interacting with other participants invited to the same event and not necessarily belonging to the same organizations. The speaker can also share material on the screen and the chat enables attendees to write questions preventing to interrupt the flow of the event.

Support Headcount Required

GoTo Webinar is available in two different formats. You can either use it desktop version, o download the mobile app. Its functioning in both cases is very intuitive and does not require any particular skill. Its features are intuitive and also well depicted using symbols to enable any user get acquainted with the software straight away.

Business Processes Supported

Conferences
Livestream events
Sharing materials
Politely interacting with attendees

Innovative Uses

Make Xmas wishes
Organize meetings while abroad
Simply connecting people

Future Planned Uses

Broadcast pre-recorded events

Likelihood to Renew

GoTo Webinar is not boring at all. Its design is extremely intuitive and specific for what its name serves. It is a great software for webinars which have become the trend of "continuous learning". I like the way we can manage participants in the webinars, interacting with them while they cannot disturb the flow of the speech by intruding with the mic.

Other Software Used

Google Meet, Microsoft Teams

Evaluating GoTo Webinar and Competitors

Products Replaced

Key Differentiators

Ease of Use

The software is extremely intuitive and reliable, especially when we need to manage a large crowd of participants connecting all at the same time. Sharing content has never been so easy and turning on/off mics or speaker webcams is very easy to do. Managing chat interactions via moderator is also an interesting opportunity.

Evaluation Lessons Learned

I would not change GoTo Webinar with other softwares on the market, especially because this product is meant to do what its name tells. Webinars and not just crowded meeting where everyone has the stage, but rather one-way events where people can intervene in a detached way, while following the flow of the events.

GoTo Webinar Implementation

Implementation Rating

I didn't participate in the implementation nor did my company. As far as I know we have an IT office running alla these projects and we just use the final products for our educational purposes. I also didn't notice implementation at any level while using the desktop interface, but would immediately recognize it, if so.

Implementation Details / Implementation Partner

Don't know

Implementation Issues

Adapting to end-user needs

GoTo Webinar Support

GoTo Webinar Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Support understands my problem Quick Initial Response	Difficult to get immediate help

Premium Support

No premium support was purchased because the software runs smoothly even with its basic version. Rare issues are dealt with care and in a proper manner and shortly. I appreciate colleagues also suggesting me how to solve some issues promptly without even turning up to the support team. This options really helps me.

Bug Resolution

Exceptional Examples of GoTo Webinar Support

I am not the right person to tell about exceptional support as we only use GoTo Webinar as end-user and have our IT-office manage all issues connected to the software itself. However, they are always happy when they resolve issues and consequently we could not be less if this happens.