What users are saying about
Top Rated
150 Ratings
Top Rated
179 Ratings
Top Rated
150 Ratings
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Score 7.9 out of 101
Top Rated
179 Ratings
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Score 7.8 out of 101

Add comparison

Likelihood to Recommend

Adobe Experience Manager

Adobe is an enterprise level software that is best suited for large amounts of web content. The entire web management experience is engineered around the author. It is a large solution with many capabilities readily available to you out of the box.
Vagner Polund profile photo

MindTouch

It's good at easily creating and housing all our documentation/articles.It has a simple and effective way for customers to contact support. With the 3 contact methods appearing on certain pages of the site. And a good support contact form that integrates with our Salesforce.The user community features look to be a good fit for us, but we've not implemented it yet because our engineering department still needs to prepare the single-sign-on for us.It's not as appropriate for housing all our video tutorials. Right now we can put each video on its own page and list them similar to articles. It would be better if we could easily move and navigate between videos without having to click into individual pages. It'd also be nice to have more linking/association between videos and articles of the same subject matter.It's not as appropriate for offering our live class schedule or registration. I'd like to see a GoToMeeting integration. Or even a good way to display classes on a calendar, with the ability to filter which classes display on the calendar.
Kristen Kiley profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.2
MindTouch
Role-based user permissions
Adobe Experience Manager
8.2
MindTouch

Platform & Infrastructure

Adobe Experience Manager
7.6
MindTouch
API
Adobe Experience Manager
7.5
MindTouch
Internationalization / multi-language
Adobe Experience Manager
7.7
MindTouch

Web Content Creation

Adobe Experience Manager
7.0
MindTouch
WYSIWYG editor
Adobe Experience Manager
8.2
MindTouch
Code quality / cleanliness
Adobe Experience Manager
7.0
MindTouch
Admin section
Adobe Experience Manager
7.5
MindTouch
Page templates
Adobe Experience Manager
6.9
MindTouch
Library of website themes
Adobe Experience Manager
5.5
MindTouch
Mobile optimization / responsive design
Adobe Experience Manager
6.9
MindTouch
Publishing workflow
Adobe Experience Manager
8.0
MindTouch
Form generator
Adobe Experience Manager
6.3
MindTouch

Web Content Management

Adobe Experience Manager
6.1
MindTouch
Content taxonomy
Adobe Experience Manager
6.6
MindTouch
SEO support
Adobe Experience Manager
6.5
MindTouch
Bulk management
Adobe Experience Manager
6.1
MindTouch
Availability / breadth of extensions
Adobe Experience Manager
6.1
MindTouch
Community / comment management
Adobe Experience Manager
5.4
MindTouch

Pros

  • Allows non-technical staff to author and publish content by focusing on the content itself and the needs of a given campaign instead of technical implementations.
  • Content workflows allow varying degrees of complexity for content review and quality assurance before providing approvals on any piece before going live.
  • Development teams can build very robust and complex component for handling virtually all posible needs: from integrating back-end web services to UI Widgets for content authoring; from multisite suites to multi-language components, CQ can handle it all thanks to the power of Java and the flexibility of Sling and JCR.
  • Easy to scale for high-traffic sites and thanks to the Publisher/Dispatcher infrastructure, very flexible for caching and load balancing.
Fernando Galeano profile photo
  • MindTouch has build a relevant platform to create and host public facing help content. It is easy to use yet robust enough to get highly technical with API's and seamless integrations.
  • MindTouch continues to revolutionize customer success. In the two years I have subscribed to their services, they continue to release new and useful features, educate and inspire the industry, drive innovation, and build strategic partnerships for long-term success.
  • MindTouch provides amazing customer and technical support. On top of a stellar product, they go out of there way to offer the best customer experience.
  • The Company Culture at MindTouch is impressive. Upon several visits to headquarters in downtown San Diego I have had the pleasure to become aquatinted with many of the employees. The company is comprised of stand-out talent and exceptional people working for the common goal of customer success
  • A dominate social media presence. If you want to know about MindTouch, you don't have to go very far. These guys are experts at what they sell and practice everything they preach.
Travis Sousa profile photo

Cons

  • In all honesty, Adobe Experience Manager is not without its glitches, like anything. Some errors have perplexed our internal IT staff.
  • Likely to require some finessing or customization to work with or port over assets in an existing system.
  • Check that it supports any ancillary, third-party or custom solutions you might already use.
  • Check on hardware requirements, to ensure your infrastructure is sufficient to take full advantage of AEM (web server capacity, speeds, etc.).
Courtney E. Howard profile photo
  • I would've said the WYSIWYG experience needed work, but that was recently addressed. There is, however, some visual cruft from the previous UI that could be ironed out.
  • Better API documentation and more support for contextual applications of the software. We had a pretty long road to implementation because updates on MindTouch's side that we weren't aware of broke our implementation. We addressed these shortcomings on our end since MindTouch couldn't commit to a solution that worked for us.
  • Some of the hierarchical choices that users can make don't feel like they're consistently applied throughout the experience.
Harry Kaplowitz profile photo

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
If I had the choice to renew, I would. Adobe CQ is one of the better CMS's I've been able to use. It's well organized, fast and easy to use. Although it is a little high in price, the fact that it does a good job justifies the decision to renew
Cassie Lyn Dusute profile photo
MindTouch8.8
Based on 18 answers
Beyond the fact that we have created the necessary integration the MindTouch product simply performs and I could not think of any reason to try and change. Once we deploy to all of our public facing domains the full value expectations will be surpassed significantly.
Paul Schwartz profile photo

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
MindTouch7.3
Based on 29 answers
I appreciate how much energy MindTouch has poured into UX; it shows.
Aaron Hathaway profile photo

Performance

No score
No answers yet
No answers on this topic
MindTouch7.9
Based on 10 answers
It feels very responsive both in editor mode and when browsing and searching for content as an unauthenticated user of the site. Service windows are announced well ahead of time, so I have never experienced downtime to the extent that I have been unable to get work done.
Olav Andreas Frenning profile photo

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
MindTouch7.4
Based on 31 answers
Quick response to tickets logged on their portal. Support takes their time and uses industry tools for screen sharing for detailed walk through on simple to complex issues. Their customer success center provides a good starting point for advanced customization options of the application
Chad Kipper profile photo

Online Training

No score
No answers yet
No answers on this topic
MindTouch8.8
Based on 5 answers
Written documentation and videos are very good and have helped on numerous occasions when I've had to look up how to accomplish a certain task. The reason I have not given a full score is mainly because there have been some inaccuracies in the documentation because updates to the MindTouch framework have slightly changed the way things work. But this is usually the same type of challenges I face when making documentation for the software solution we develop. So all in all I'm very satisfied with both the personal webinars and the online documentation MindTouch provides for their service.
Olav Andreas Frenning profile photo

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
MindTouch7.9
Based on 10 answers
Implementation was fairly quick. Migration of content from our old CMS could be started right away, while we had a design agency work on the visual aspects of the site. Although some tweaking and CSS troubleshooting was required underway, the system was functional and could be used by ourselves and our customer base from the first week of launch, albeit without the custom styling completely implemented. I'd say that's pretty good.
Olav Andreas Frenning profile photo

Alternatives Considered

This is one of the best java based Web CMS solutions and Adobe has done extremely well to connect all possible integrations required for digital marketing. The rest of the other vendors are still struggling for a complete solution.
Shishir Srivastava profile photo
In my view, MindTouch is hands down the industry leader when it comes to documentation and publishing products. None of the other products I have used provide such an intuitive interface for single-source content creation. MadCap Flare has a steep learning curve and requires builds to generate content in the format you need prior to publishing. RoboHelp also requires builds to create content, which again leaves you with the task of publishing the generated content. MindTouch is the only product that allows me to instantly publish content and maintain that content in real time. MindTouch also provides the most intuitive method for controlling access to sensitive data by allowing me to limit content access by user group. As an evergreen SaaS company, we need a product that evolves as quickly as we do. MindTouch is that product.
Ozzie Gardner profile photo

Scalability

No score
No answers yet
No answers on this topic
MindTouch2.1
Based on 3 answers
We tried to migrate to MindTouch for 5 months and failed, remained with Zendesk
Ziv Peled profile photo

Return on Investment

  • Increased efficiency. We were able to update pages faster than we would have on the old site.
  • Fast training time. With already comfortable users, we were able to onboard new developers quickly.
  • Consistency. The site flows better and has a more consistent look.
Cassie Lyn Dusute profile photo
  • Easier merchant integrations due to public availability/discoverability of documentation.
  • Building positive brand/team image due to the availability of nice-looking and informative documentation.
  • Faster iterations on and additions to documentation to support beta/new products.
Ben Mo profile photo

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

MindTouch

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$0*
1.  included with license
Additional Pricing Details