Top Rated
159 Ratings
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Score 7.9 out of 101
144 Ratings
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Score 8 out of 101

Likelihood to Recommend

Adobe Experience Manager

Adobe Experience Manager is well suited for large organizations that need a powerful, comprehensive and robust CMS to manage multiple websites/translations of websites. It is also well suited for those who need a CMS that is well integrated with other systems such as analytics, targeting and email marketing, or those who want some fancy add ons like Adobe smart tags or AI-enhanced capabilities.It is also an expensive product with a steep learning curve, so it is less appropriate for smaller companies/individuals or those that don't need an overly robust system that is integrated with other digital marketing tools. If you're looking for a more affordable solution that is easy to pick up and play, go with a more basic WordPress or Joomla type option.
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Salesforce Community Cloud

Salesforce Community Cloud is ideal for current Salesforce CRM customers who want internal or external constituents to access, view, update, and interact with existing Salesforce data. This is particularly helpful for security and web-based applications requiring customer data to be collected or updated in a manner consistent with current security protocols.
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Feature Rating Comparison

Security

Adobe Experience Manager
8.3
Salesforce Community Cloud
Role-based user permissions
Adobe Experience Manager
8.3
Salesforce Community Cloud

Platform & Infrastructure

Adobe Experience Manager
7.7
Salesforce Community Cloud
API
Adobe Experience Manager
7.4
Salesforce Community Cloud
Internationalization / multi-language
Adobe Experience Manager
8.0
Salesforce Community Cloud

Web Content Creation

Adobe Experience Manager
6.9
Salesforce Community Cloud
WYSIWYG editor
Adobe Experience Manager
7.6
Salesforce Community Cloud
Code quality / cleanliness
Adobe Experience Manager
6.9
Salesforce Community Cloud
Admin section
Adobe Experience Manager
7.5
Salesforce Community Cloud
Page templates
Adobe Experience Manager
6.8
Salesforce Community Cloud
Library of website themes
Adobe Experience Manager
5.4
Salesforce Community Cloud
Mobile optimization / responsive design
Adobe Experience Manager
7.0
Salesforce Community Cloud
Publishing workflow
Adobe Experience Manager
7.4
Salesforce Community Cloud
Form generator
Adobe Experience Manager
6.4
Salesforce Community Cloud

Web Content Management

Adobe Experience Manager
6.0
Salesforce Community Cloud
Content taxonomy
Adobe Experience Manager
7.0
Salesforce Community Cloud
SEO support
Adobe Experience Manager
6.2
Salesforce Community Cloud
Bulk management
Adobe Experience Manager
6.1
Salesforce Community Cloud
Availability / breadth of extensions
Adobe Experience Manager
5.6
Salesforce Community Cloud
Community / comment management
Adobe Experience Manager
5.3
Salesforce Community Cloud

Pros

Adobe Experience Manager

  • Adobe Experience Manager keeps your content separate from your layout which allows for a lot of flexibility in how you display your content.
  • Adobe Experience Manager integrates really well with other Adobe products like Adobe Analytics.
  • Adobe Experience Manager 's drag and drop interface makes it fairly easy to utilize with minimal familiarity.
Tolulope Lawal profile photo

Salesforce Community Cloud

  • Easy to build interface for internal and external constituents
  • Adaptable Lightning components make field visibility and security easy to manage on the page layout
  • Security of data is important and the native Salesforce log-in requirements for all users (external and internal) ensures data integrity
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Cons

Adobe Experience Manager

  • There is no easy way to change a template if it has been built a certain way. Sometimes it would be nice to have an option to add an extra item on the spot. Instead, you have to ask your IT team to create for you.
  • You can set up a staging site and a site to publish... but sometimes the 2 environments doesn't connect correctly, meaning some changes in the staging sites doesn't show of on the live site.
  • The quick publish button is dangerous and not that helpful: pages can be published with the "quick publish" option even if they are blocked... however, the purpose of a blocked page is to prevent it from publishing until you unblock it. Also, the "quick publish" option will publish your age and every other page connected to it! so be careful!!
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Salesforce Community Cloud

  • Display design is very limited unless you have someone who knows how to code.
  • Pre-built data fields' labels cannot be changed. Such as "shipping address" cannot be changed to "physical address".
  • Search bar cannot return data from data field that's not text field.
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Likelihood to Renew

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 5 answers
Adobe CQ has training classes that you can be in or watch to get a better understanding. They have some of the best customer support so if you run into any problems you can just contact them put a ticket in and they will fix it or work with you to fix the problem or issue you are running into.
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Salesforce Community Cloud

No score
No answers yet
No answers on this topic

Usability

Adobe Experience Manager

Adobe Experience Manager 10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
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Salesforce Community Cloud

Salesforce Community Cloud 8.5
Based on 2 answers
It's very easy to train users on this, even external facing customers. Our users were already familiar with Salesforce user interface since we use the platform for other reasons. We built custom Visualforce pages with a simple, clean layout so we didn't need to train customers. That's ultimately the goal for external facing stuff, that we don't need to train them; they just "get it."
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Performance

Adobe Experience Manager

No score
No answers yet
No answers on this topic

Salesforce Community Cloud

Salesforce Community Cloud 9.0
Based on 3 answers
It's delivered on our original requirements and we've found ways to grow its usage. We continue to build on our original success and we can report our data out to leadership to show a true return on investment which is great for growing support and expanding uses for the system.
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Support

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
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Salesforce Community Cloud

No score
No answers yet
No answers on this topic

Implementation

Adobe Experience Manager

Adobe Experience Manager 8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo

Salesforce Community Cloud

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Experience Manager

WordPress is easier to understand and use than AEM, and the cost is less compared to AEM. WordPress is better with iOS and Android, but AEM is better for larger applications.
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Salesforce Community Cloud

Salesforce Community Cloud is far more robust than the previous product we used. It is fully customizable, integrates with our team's service screens, and allows content to be more easily found.
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Return on Investment

Adobe Experience Manager

  • Difficult to calculate ROI, which would likely only be measured by time savings and improved SEO.
  • Takes time, which lowers productivity, to get up and running smoothly when first adopted.
  • Ensures we're using best practices, including maximizing SEO and more, through check lists and evaluations/ratings.
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Salesforce Community Cloud

  • Salesforce Community Cloud has provided us a platform from which we can upload information for easy access to all members. This saves our team time and costs involved with offering support to our customers making us more efficient and eliminating double work.
  • Salesforce Community Cloud has made our teams more collaborative which improves teamwork and work place morale.
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Pricing Details

Adobe Experience Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Salesforce Community Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison