What users are saying about
12 Ratings
29 Ratings
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Score 7.1 out of 101
12 Ratings
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Score 7.4 out of 101

Likelihood to Recommend

ADP ezLaborManager

[ADP is well suited for] Smaller agencies with a regular payroll and not a complex payroll. Users must be familiar with databases, reporting, etc. as system is not as user friendly as we would like. The cost is also a factor especially as the basic system does not include other features such as performance management, dashboards, etc. I was hoping to have access to the dashboards. Reporting should also provide more sample reports
Lucy Franco Andrade profile photo

When I Work

The free version of When I Work are great for start-ups and small businesses; the free version can manage up to 75 employees. Custom shifts are easy to make, and one can organize by certain job descriptions.
AK Cyrway profile photo

Pros

ADP ezLaborManager

  • Employees enjoy the 24/7 access to their timecards, pay stub, annual statements, and accruals.
  • Managers now have up to date information to review attendance as often as they like.
  • Payroll has been able to eliminate many manual internal processes as a result.
  • Time off reports are easily accessible.
  • Manual calculations are eliminated thus ensuring a more accurate payroll for hours worked, overtime, and benefit usage.
Lucy Franco Andrade profile photo

When I Work

  • Electronic Scheduling and communications with employees about shifts
  • Accurate Timekeeping
Nick Stanley profile photo

Cons

ADP ezLaborManager

  • Reporting always seems to be difficult and not as user friendly as it should be. We have had to compensate for such by providing more mgt support ourselves or create the reports ourselves.
  • There have been some internal procedures that ADP has not been able to accomodate causing us to still have some manual procedures.
  • Lack of support and communication during the implementation stage and did not meet the expectations of what our sales person promised.
  • ADP ACA product was very manual and support for it were not knowledgeable as would be expected.
  • Time off feature should provide alerts or not allow time off to go into the negatives. This is not an exception.
Lucy Franco Andrade profile photo

When I Work

  • While mouseovers are present, the menu could be designed better
  • Popups in the free version covers up important features when viewed on smaller resolution monitors
  • No direct print feature
AK Cyrway profile photo

Likelihood to Renew

ADP ezLaborManager

ADP ezLaborManager 8.0
Based on 1 answer
Still have some issues with it but usage seems to improve
Lucy Franco Andrade profile photo

When I Work

When I Work 10.0
Based on 1 answer
It's a powerful tool for employee management and intuitive to use.
AK Cyrway profile photo

Usability

ADP ezLaborManager

ADP ezLaborManager 7.0
Based on 1 answer
ADP is a good system to track information but, what it lacks is just some detail that provides time savings. Some instances they have made "updates" that tend to have been better previous to those "updates." One example is for staff to see how they have used their time off in the past. There should be an easy way to report and review such other than looking at pay periods. Pay statement and review and totals can also improve.
Lucy Franco Andrade profile photo

When I Work

When I Work 9.0
Based on 1 answer
While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.
AK Cyrway profile photo

Support

ADP ezLaborManager

ADP ezLaborManager 7.0
Based on 1 answer
Response isn't timely and some reps are not as helpful as others.
Lucy Franco Andrade profile photo

When I Work

When I Work 10.0
Based on 1 answer
I've never had to wait for an answer to my questions; prompt, friendly service, even at the free subscription level.
AK Cyrway profile photo

Online Training

ADP ezLaborManager

ADP ezLaborManager 8.0
Based on 1 answer
The training provided was based on a generic database and reporting which made it difficult to compare when you had your own database to work at. It also didn't provide good written materials that would be useful after the training session. It was more geared towards the practice tests or applications within the training.
Lucy Franco Andrade profile photo

When I Work

No score
No answers yet
No answers on this topic

Implementation

ADP ezLaborManager

ADP ezLaborManager 3.0
Based on 1 answer
Should have had a project manager from ADP to assist.
Lucy Franco Andrade profile photo

When I Work

When I Work 8.0
Based on 1 answer
Make certain your team knows how to turn off alerts and utilise the system.
AK Cyrway profile photo

Alternatives Considered

ADP ezLaborManager

ADP exLaborManager - I prefer ADP over the Paycor and Aon Hewitt timecard applications. This software was more user friendly, had easier access, reporting, and tracking hours than the others I have used. I am not saying the others are horrible, just that ADP was more simplistic to use and administer than the others.
Adam Kasten, PHR profile photo

When I Work

Prior to When I Work, we had been using a Google calendar. This turned out to be difficult to track, and employees would never know who else was working the shift, nor could they easily access it without a Google Account. When I Work is both app and website based and can be used without a Google account.
AK Cyrway profile photo

Return on Investment

ADP ezLaborManager

  • Overtime has been reduced as we now have the ability to review it without a time crunch following receipt of paper timecards.
  • Payroll is more accurate as all the calculations are made within the system leaving less room for human error or abuse by the employee.
  • Staff have more access to technology with use of lap tops and feel more comfortable with some of the self service features available.
  • Communication of employee information has improved with use of the home page portal.
Lucy Franco Andrade profile photo

When I Work

  • Positive impact on ease of getting shifts covered
  • Less time for managers on completing time cards at the end of a pay period
Nick Stanley profile photo

Pricing Details

ADP ezLaborManager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Call

ADP ezLaborManager Editions & Modules

ADP ezLaborManager
Edition
ADP Time and Attendance
Call for details
ADP Workforce Now Essential Time
Call for details
Additional Pricing Details

When I Work

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

When I Work Editions & Modules

When I Work
Additional Pricing Details

Add comparison