What users are saying about

ADP ezLaborManager

25 Ratings
Score 6.8 out of 101

When I Work

9 Ratings
Score 7.4 out of 101

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Likelihood to Recommend

ADP ezLaborManager

[ADP is well suited for] Smaller agencies with a regular payroll and not a complex payroll. Users must be familiar with databases, reporting, etc. as system is not as user friendly as we would like. The cost is also a factor especially as the basic system does not include other features such as performance management, dashboards, etc. I was hoping to have access to the dashboards. Reporting should also provide more sample reports
Lucy Franco Andrade profile photo

When I Work

The free version of When I Work are great for start-ups and small businesses; the free version can manage up to 75 employees. Custom shifts are easy to make, and one can organize by certain job descriptions.
AK Cyrway profile photo

Pros

  • Employees enjoy the 24/7 access to their timecards, pay stub, annual statements, and accruals.
  • Managers now have up to date information to review attendance as often as they like.
  • Payroll has been able to eliminate many manual internal processes as a result.
  • Time off reports are easily accessible.
  • Manual calculations are eliminated thus ensuring a more accurate payroll for hours worked, overtime, and benefit usage.
Lucy Franco Andrade profile photo
  • Easy to read interface and display
  • Ability to print to PDF for physical reports and record keeping
  • Employee shift management
AK Cyrway profile photo

Cons

  • Trying to research previous time cards past a month are hard to achieve. There is a custom date range option but it rarely works, the program just sits there and doesn't pull up the custom range.
  • Pulling reports for various needs is also more difficult then it needs to be. Instead of pulling a quick report with the dates and parameters you need you have to go in and edit the report and then go back in and edit it again to return it to default settings.
  • You also have to watch your invoices and make sure you are receiving your discounts otherwise this software can be quite costly.
  • Make sure your employees bookmark the ADP ezLaborManager website, otherwise it gets difficult to find through an internet search.
No photo available
  • While mouseovers are present, the menu could be designed better
  • Popups in the free version covers up important features when viewed on smaller resolution monitors
  • No direct print feature
AK Cyrway profile photo

Likelihood to Renew

ADP ezLaborManager8.0
Based on 1 answer
Still have some issues with it but usage seems to improve
Lucy Franco Andrade profile photo
When I Work10.0
Based on 1 answer
It's a powerful tool for employee management and intuitive to use.
AK Cyrway profile photo

Usability

ADP ezLaborManager7.0
Based on 1 answer
ADP is a good system to track information but, what it lacks is just some detail that provides time savings. Some instances they have made "updates" that tend to have been better previous to those "updates." One example is for staff to see how they have used their time off in the past. There should be an easy way to report and review such other than looking at pay periods. Pay statement and review and totals can also improve.
Lucy Franco Andrade profile photo
When I Work9.0
Based on 1 answer
While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.
AK Cyrway profile photo

Support

ADP ezLaborManager7.0
Based on 1 answer
Response isn't timely and some reps are not as helpful as others.
Lucy Franco Andrade profile photo
When I Work10.0
Based on 1 answer
I've never had to wait for an answer to my questions; prompt, friendly service, even at the free subscription level.
AK Cyrway profile photo

Online Training

ADP ezLaborManager8.0
Based on 1 answer
The training provided was based on a generic database and reporting which made it difficult to compare when you had your own database to work at. It also didn't provide good written materials that would be useful after the training session. It was more geared towards the practice tests or applications within the training.
Lucy Franco Andrade profile photo
No score
No answers yet
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Implementation

ADP ezLaborManager3.0
Based on 1 answer
Should have had a project manager from ADP to assist.
Lucy Franco Andrade profile photo
When I Work8.0
Based on 1 answer
Make certain your team knows how to turn off alerts and utilise the system.
AK Cyrway profile photo

Alternatives Considered

Cost and time spent on implementation were factors. ADP is reputable as well. Concerns were costs are high and extra modules that should be part of the standard are high.
Lucy Franco Andrade profile photo
Prior to When I Work, we had been using a Google calendar. This turned out to be difficult to track, and employees would never know who else was working the shift, nor could they easily access it without a Google Account. When I Work is both app and website based and can be used without a Google account.
AK Cyrway profile photo

Return on Investment

  • The amount of time it takes to process payroll from manual time cards to ADP ezLaborManager has gone from multiple days trying to chase employees for missing time and clarification to hours with ezLaborManager. Managers can now monitor missing time daily alleviating the end of payroll crunch. This has saved hours for Human Resources that are better utilized elsewhere.
No photo available
  • Assures employees know their schedule in one place
  • Visual set up is easy to see where coverage is needed
  • Faster to manage employee times; gives employees some responsibility in their schedule
AK Cyrway profile photo

Pricing Details

ADP ezLaborManager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Call
ADP ezLaborManager Editions & Modules
ADP ezLaborManager
Edition
ADP Time and Attendance
Call for details
ADP Workforce Now Essential Time
Call for details
Additional Pricing Details

When I Work

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
When I Work Editions & Modules
When I Work
Additional Pricing Details