What users are saying about

ADP Workforce Now

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
484 Ratings

ADP Workforce Now

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
484 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

ADP is well suited for compliance with all legal regulations. I like that as soon as any new law comes out, ADP has taken ownership of the law and usually has already provided me with a solution or work around to make sure I am in compliance. The reliability of ADP is excellent and I have never had one bad dream of ADP not being around in the future.Workforce now is not well suited if you have a workforce that has multiple work rules, pay rates, pay types, and pay additions. You will more than likely have to keep a spreadsheet externally for these numbers and manually manipulate data.
John Loudermill, CPP profile photo

Built for Teams

Perfect for allowing employees to track their paid time off and sick days. Useful for providing job summaries, explanation of benefits. We don't use it for tracking compensation, but it could be used for that purpose. We also post job announcements on the platform which is useful for me to see what kinds of jobs we are hiring for.
Matthew Goldberg profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Built for Teams
8.6
Employee demographic data
ADP Workforce Now
8.1
Built for Teams
9.0
Employment history
ADP Workforce Now
8.1
Built for Teams
10.0
Job profiles and administration
ADP Workforce Now
7.7
Built for Teams
6.5
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Built for Teams
Organizational charting
ADP Workforce Now
6.7
Built for Teams
9.0
Organization and location management
ADP Workforce Now
7.4
Built for Teams
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
Built for Teams

Payroll Management

ADP Workforce Now
8.1
Built for Teams
8.0
Pay calculation
ADP Workforce Now
8.7
Built for Teams
Support for external payroll vendors
ADP Workforce Now
7.5
Built for Teams
Benefit plan administration
ADP Workforce Now
8.0
Built for Teams
8.0
Direct deposit files
ADP Workforce Now
8.6
Built for Teams
Salary revision and increment management
ADP Workforce Now
7.8
Built for Teams
Reimbursement management
ADP Workforce Now
7.8
Built for Teams

Leave and Attendance Management

ADP Workforce Now
8.1
Built for Teams
10.0
Approval workflow
ADP Workforce Now
8.1
Built for Teams
10.0
Balance details
ADP Workforce Now
8.1
Built for Teams
10.0
Annual carry-forward and encashment
ADP Workforce Now
8.1
Built for Teams
10.0

Employee Self Service

ADP Workforce Now
8.2
Built for Teams
9.5
View and generate pay and benefit information
ADP Workforce Now
8.7
Built for Teams
9.0
Update personal information
ADP Workforce Now
8.7
Built for Teams
10.0
View company policy documentation
ADP Workforce Now
8.5
Built for Teams
Employee recognition
ADP Workforce Now
7.6
Built for Teams
View job history
ADP Workforce Now
7.6
Built for Teams

Asset Management

ADP Workforce Now
6.0
Built for Teams
Tracking of all physical assets
ADP Workforce Now
6.0
Built for Teams

HR Reporting

ADP Workforce Now
7.0
Built for Teams
9.5
Report builder
ADP Workforce Now
7.1
Built for Teams
9.0
Pre-built reports
ADP Workforce Now
7.0
Built for Teams
10.0
Ability to combine HR data with external data
ADP Workforce Now
7.0
Built for Teams

Onboarding

ADP Workforce Now
5.5
Built for Teams
New hire portal
ADP Workforce Now
6.1
Built for Teams
Manager tracking tools
ADP Workforce Now
4.8
Built for Teams

Performance and Goals

ADP Workforce Now
7.7
Built for Teams
Corporate goal setting
ADP Workforce Now
7.6
Built for Teams
Individual goal setting
ADP Workforce Now
7.8
Built for Teams
Line-of sight-visibility
ADP Workforce Now
7.6
Built for Teams
Performance tracking
ADP Workforce Now
7.9
Built for Teams

Performance Management

ADP Workforce Now
7.4
Built for Teams
Performance plans
ADP Workforce Now
7.6
Built for Teams
Performance improvement plans
ADP Workforce Now
7.4
Built for Teams
Review status tracking
ADP Workforce Now
7.6
Built for Teams
Review reminders
ADP Workforce Now
7.3
Built for Teams
Multiple review frequency
ADP Workforce Now
7.2
Built for Teams

Succession Planning

ADP Workforce Now
6.0
Built for Teams
Create succession plans/pools
ADP Workforce Now
5.8
Built for Teams
Candidate ranking
ADP Workforce Now
5.8
Built for Teams
Candidate search
ADP Workforce Now
6.3
Built for Teams
Candidate development
ADP Workforce Now
6.2
Built for Teams

Recruiting / ATS

ADP Workforce Now
6.6
Built for Teams
Job Requisition Management
ADP Workforce Now
7.9
Built for Teams
Company Website Posting
ADP Workforce Now
7.5
Built for Teams
Publish to Social Media
ADP Workforce Now
7.3
Built for Teams
Job Search Site Posting
ADP Workforce Now
6.6
Built for Teams
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Built for Teams
Applicant Tracking
ADP Workforce Now
7.2
Built for Teams
Notifications and Alerts
ADP Workforce Now
7.5
Built for Teams

Pros

  • Allows updates within HR function to link directly with payroll and deductions.
  • Manage time and attendance and use those records to pay hourly employees accordingly.
  • Create time off policies and link those policies and requests directly to employees' time sheets to help ensure proper recording of time and attendance data.
  • Utilization of one system to link all time and HR data in one place.
Erin Brouillette profile photo
  • PTO tracking
  • Job opening announcements
  • Job summary information
Matthew Goldberg profile photo

Cons

  • Custom reporting tool is not intuitive, particularly joins between different data, and the proprietary reporting tool is clunky and slow.
  • Effective dates are grouped within areas (e.g. employment profile) making an employee's historical record extremely difficult to discern. This bleeds into the reporting.
  • There is no test environment available for clients, nor is there one (I'm told) available for ADP support.
  • Service hold-times are long and the support is inadequate. Nearly every call for us ends with "we need to escalate this to development".
  • There is no ability to configure field dependencies (e.g. departments are only available within a specific business unit), and employee attributes are one-dimensional (not hierarchical).
  • The workflow tool for manager self-service is extremely limited and completely text-based. This, plus the lack of the test environment, makes deploying a reliable manager self-service system nearly impossible.
Christopher Carey, HRIP profile photo
  • I think it is great as is!
Matthew Goldberg profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.2
Based on 16 answers
Most functionality is intuitive, but there are some fields that are unique to other processes that need to be identified on screen so the user knows when a field is required to accomplish a specific goal.
Yvette Calhoun profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.7
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

ADP is by far the overall best solution. Reporting on the other programs don't measure up. The platforms are not as user friendly, and the interfaces aren't as eye pleasing
Anastasia Reeves profile photo
We use the program for different purposes. Justworks is good because it provides more services like payment tracking and information on insurance, compared to built for teams. But Built for Teams still has good use from an employee information perspective. That's why my company still uses both services though we could probably just use Justworks.
Matthew Goldberg profile photo

Return on Investment

  • Employees were satisfied
  • Accuracy of easy to read reports was great
  • Payroll had a quick turn around
Kimberly Cavanaugh, PHR profile photo
  • I'm not sure about this one. Good info for my team to have...
Matthew Goldberg profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Built for Teams

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details