What users are saying about

ADP Workforce Now

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484 Ratings
13 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101
13 Ratings
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Score 7.3 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Lumesse

The system is poorly suited to a fast-paced environment
No photo available

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.7
Lumesse
Employee demographic data
ADP Workforce Now
8.2
Lumesse
Employment history
ADP Workforce Now
8.2
Lumesse
Job profiles and administration
ADP Workforce Now
7.7
Lumesse
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
Lumesse
Organizational charting
ADP Workforce Now
6.6
Lumesse
Organization and location management
ADP Workforce Now
7.5
Lumesse
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.1
Lumesse

Payroll Management

ADP Workforce Now
8.1
Lumesse
Pay calculation
ADP Workforce Now
8.7
Lumesse
Support for external payroll vendors
ADP Workforce Now
7.5
Lumesse
Benefit plan administration
ADP Workforce Now
8.0
Lumesse
Direct deposit files
ADP Workforce Now
8.6
Lumesse
Salary revision and increment management
ADP Workforce Now
7.9
Lumesse
Reimbursement management
ADP Workforce Now
8.0
Lumesse

Leave and Attendance Management

ADP Workforce Now
8.2
Lumesse
Approval workflow
ADP Workforce Now
8.1
Lumesse
Balance details
ADP Workforce Now
8.1
Lumesse
Annual carry-forward and encashment
ADP Workforce Now
8.2
Lumesse

Employee Self Service

ADP Workforce Now
8.2
Lumesse
View and generate pay and benefit information
ADP Workforce Now
8.7
Lumesse
Update personal information
ADP Workforce Now
8.7
Lumesse
View company policy documentation
ADP Workforce Now
8.6
Lumesse
Employee recognition
ADP Workforce Now
7.6
Lumesse
View job history
ADP Workforce Now
7.6
Lumesse

Asset Management

ADP Workforce Now
6.0
Lumesse
Tracking of all physical assets
ADP Workforce Now
6.0
Lumesse

HR Reporting

ADP Workforce Now
7.2
Lumesse
Report builder
ADP Workforce Now
7.2
Lumesse
Pre-built reports
ADP Workforce Now
7.1
Lumesse
Ability to combine HR data with external data
ADP Workforce Now
7.2
Lumesse

Onboarding

ADP Workforce Now
5.5
Lumesse
7.0
New hire portal
ADP Workforce Now
6.1
Lumesse
7.0
Manager tracking tools
ADP Workforce Now
4.8
Lumesse
7.0
Compliance tracking and reporting
ADP Workforce Now
Lumesse
7.0

Performance and Goals

ADP Workforce Now
7.7
Lumesse
7.0
Corporate goal setting
ADP Workforce Now
7.6
Lumesse
7.0
Individual goal setting
ADP Workforce Now
7.8
Lumesse
7.0
Line-of sight-visibility
ADP Workforce Now
7.6
Lumesse
7.0
Performance tracking
ADP Workforce Now
7.9
Lumesse
7.0
Subordinate goal setting
ADP Workforce Now
Lumesse
7.0

Performance Management

ADP Workforce Now
7.4
Lumesse
7.3
Performance plans
ADP Workforce Now
7.6
Lumesse
Performance improvement plans
ADP Workforce Now
7.4
Lumesse
Review status tracking
ADP Workforce Now
7.6
Lumesse
7.0
Review reminders
ADP Workforce Now
7.3
Lumesse
Multiple review frequency
ADP Workforce Now
7.2
Lumesse
Workflow restrictions
ADP Workforce Now
Lumesse
7.0
Reporting
ADP Workforce Now
Lumesse
8.0

Succession Planning

ADP Workforce Now
6.0
Lumesse
6.3
Create succession plans/pools
ADP Workforce Now
5.8
Lumesse
7.0
Candidate ranking
ADP Workforce Now
5.8
Lumesse
7.0
Candidate search
ADP Workforce Now
6.3
Lumesse
5.0
Candidate development
ADP Workforce Now
6.2
Lumesse

Recruiting / ATS

ADP Workforce Now
6.8
Lumesse
7.3
Job Requisition Management
ADP Workforce Now
8.1
Lumesse
7.0
Company Website Posting
ADP Workforce Now
7.8
Lumesse
7.0
Publish to Social Media
ADP Workforce Now
7.7
Lumesse
7.0
Job Search Site Posting
ADP Workforce Now
6.9
Lumesse
7.0
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Lumesse
Applicant Tracking
ADP Workforce Now
7.4
Lumesse
8.0
Notifications and Alerts
ADP Workforce Now
7.7
Lumesse
7.0
Customized Application Form
ADP Workforce Now
Lumesse
8.0
Resume Management
ADP Workforce Now
Lumesse
8.0
Candidate Search
ADP Workforce Now
Lumesse
5.0
Collaboration
ADP Workforce Now
Lumesse
8.0
Task Creation and Delegation
ADP Workforce Now
Lumesse
8.0
Email Templates
ADP Workforce Now
Lumesse
7.0
User Permissions
ADP Workforce Now
Lumesse
7.0
Reporting
ADP Workforce Now
Lumesse
8.0

Pros

  • The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
  • The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
  • Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.
John Loudermill, CPP profile photo
  • Lumesse allows users to customize their dashboards. Applications can be added or removed at the individual's preference.
No photo available

Cons

  • The time and attendance portion could be more robust. If you have employees with multiple pay rates, pay types, and pay additions this may be a task to setup. My current company is driven by cost numbers and I we had to partner with another company that is another part of ADP called IDI in order to make things work.
  • Sometimes when working with records it is difficult to manipulate historical data. I guess maybe this is a good and bad thing because you don't want it to be easy for people to manipulate data, but if terminating an employee was a mistake I would like to easily be able to delete that record instead of rehiring.
  • The accrual setup is one of the biggest issues I have had with ADP. From the setup to execution this is a project that requires constant review even after the process has been completed.
John Loudermill, CPP profile photo
  • I have found the system to be very inconsistent and "buggy", for lack of a better term. Today I searched for an internal requisition number and the system could not find the data. I found it by scrolling through manually, and verified that I had entered the information precisely as it appeared. There seems to be no explanation as to why it could not locate this particular entry, but I have been able to use the function without a problem in other instances.
  • The navigation is not intuitive or user-friendly. It takes an exorbitant amount of clicks to accomplish a task. Each action is confusing and time-consuming.
  • The system requires a large amount of redundant information in order to enter a job and does not auto-populate. If I indicate a position is located in Chicago, it would logically follow that the state is "Illinois", the country is "United States", and the currency is "USD". I have to manually input these details in both the requisition as well as the separate job advertisement page.
  • Changes to the job requisition are not reflected in the job advertisement, as they are separate entities. If you need to make a change, you have to update the details twice.
No photo available

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
Once you get used to Workforce Now, it becomes "home." Additionally, changing databases is such a huge decision that it is unrealistic to jump from one to another.
Kristie LaMar profile photo
Lumesse3.3
Based on 5 answers
The system hinders our team when it should be improving our efficiency
No photo available

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
Lumesse7.0
Based on 1 answer
No answer on this topic is available.

Support

ADP Workforce Now6.8
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Prior to our switch to ADP in 2009, we used Abra and had to manually enter timecards and record time. The flow in ADP Workforce Now is wonderful!
Karen Webb profile photo
Each of the above products were more effective than Lumesse. I did not select Lumesse for our company, and would replace it with another system if given the opportunity. Jobvite was the most user-friendly ATS I have used. This system allows seamless integration with social media and automatically pushes postings out to free career boards like Indeed.com. I was also able to give hiring managers their own accounts with different levels of access to the information in the database so they could browse resumes and view the status on their open roles at their convenience
No photo available

Return on Investment

  • Workforce Now has definitely improved our efficiency and consistency because we can pull reports into specific formats for importing into our databases. This means less hand-keying of simple things like address changes or new employee data, which makes our team more efficient and accurate.
  • Often our Accounting Team really struggles with understanding ADP's specific lingo, which can make it a challenge for our Payroll/Benefits Team and Accounting Team to interact. It's taken time to understand, for example, that "Business Unit" means "Account Code".
Kristie LaMar profile photo
  • By switching to Lumesse, we were able to save about 60% of the system cost (i.e. license, support, maintenance).
  • We reduced our abandon rate from about 30%, since the previous system prevented applicants interested in our job from applying.
  • We were able to get hiring managers more engaged in the talent acquisition process.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Lumesse

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details