ADP Workforce Now vs. Proliant

If you are looking to automate processes and have the system handle administrative, boring tasks this is the system for you. They are continuing to evolve and are coming out with improvements constantly. Have a suggestion on an improvement they will listen and consider implementing.

Incentivized

This is solely based on two things: the fact that we have been unable to have issues fixed after more than a year of dealing with them AND since a key contact for us left we are unable to get a fast turnaround on many questions unless we contact the person who handles our payroll. I like the platform and it's easy to use, but when it's not functioning how we need it to, that's a problem. I still cannot see what my actual PTO balance is on my dashboard (the same for three other employees). This is an issue.

Incentivized

• HRIS that is personalized for the employee and addresses DE&I needs.
• Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
• Onboarding is an excellent way to stay in compliance and have all documents completed.
• Tax and Banking and resolution to any issues.

Incentivized

• Fantastic customer service!!
• Well implemented products.
• Well rounded choices for all HR needs.

Incentivized

• I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly.
• Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update.

Incentivized

• Improve customer service turn around time for end of year changes/essentials.

Incentivized

Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.

Incentivized

I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.

Incentivized

ADP outages are very rare

Incentivized

Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far

Incentivized

I have contacted support multiple times and have always been happy with the results. ADP's support staff is always helpful and makes easy work of solving problems. I love my Payroll Account Manager, as well as my Enhanced Time Account Manager.

Incentivized

In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.

Incentivized

At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.

Incentivized

Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.

Although this SAS takes longer to perform the everyday functions related to payroll and HR data input, the difference in this software and our previous software is like night and day. We were on a very old server platform and had too many issues with continuous need for backup.

Incentivized

Proliant is the only payroll software I have used, and I don't plan on changing that anytime soon. It gives me everything I need in simple, easy-to-use software. If I have questions they have quality customer service. I get calls weekly to change to other payroll services, and I don't consider changing because there is no need to change - I have everything I need here. Proliant does exactly the job I am looking for it to do.

Incentivized

We have been able to grow with ADP from just a few hundred employees to over 10,000 so it's actually very scalable for payroll usage. We do not use the benefits and onboarding offerings for most of our employees but they are built to scale easily enough for when our corporate team has over 1,000 FTE.

• ADP WorkforceNow has provided a positive ROI for our company. It has saved me countless hours in the time I used to spend preparing reports, managing benefits, and annual enrollment, recruitment tracking, and much more.
• The integration with Payscale has allowed our company to take every position in our organization and benchmark it to industries and job titles. This has allowed us to be more competitive on recruitment and retention.
• We have used the new DE&I dashboard to provide valuable information on the landscape of our workforce, as well as areas of our organization that may not be as diverse.

Incentivized

• I've been able to better track PTO and call-outs, as well as tardiness (for those on phones).
• The electronic onboarding has saved so much time and paper

Incentivized