ADP Workforce Now vs. SentricHR (SentricWorkforce)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP Workforce Now
Score 7.9 out of 10
Mid-Size Companies (51-1,000 employees)
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.N/A
SentricHR
Score 10.0 out of 10
N/A
SentricHR (formerly SentricWorkForce) is a general HRIS platform that also provides payroll, tax filing, time and attendance, capabilities via a cloud-based system, from Sentric in Canonsburg, Pennsylvania.N/A
Pricing
ADP Workforce NowSentricHR (SentricWorkforce)
Editions & Modules
Essential
Contact sales team
Enhanced
Contact sales team
Complete
Contact sales team
HR Pro
Contact sales team
Payroll Essentials
Contact sales team
HR Plus
Contact sales team
Hiring Advantage
Contact sales team
Performance Plus
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
ADP Workforce NowSentricHR
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsPlease contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
More Pricing Information
Community Pulse
ADP Workforce NowSentricHR (SentricWorkforce)
Top Pros
Top Cons
Features
ADP Workforce NowSentricHR (SentricWorkforce)
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP Workforce Now
7.6
951 Ratings
SentricHR (SentricWorkforce)
9.0
2 Ratings
Employee demographic data8.4841 Ratings10.02 Ratings
Employment history8.1872 Ratings10.02 Ratings
Job profiles and administration7.9825 Ratings10.02 Ratings
Workflow for transfers, promotions, pay raises, etc.7.6848 Ratings5.02 Ratings
Organizational charting6.8593 Ratings10.02 Ratings
Organization and location management7.4655 Ratings10.02 Ratings
Compliance data (COBRA, OSHA, etc.)7.3602 Ratings8.02 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP Workforce Now
8.1
962 Ratings
SentricHR (SentricWorkforce)
10.0
2 Ratings
Pay calculation8.6925 Ratings10.02 Ratings
Support for external payroll vendors7.7364 Ratings10.02 Ratings
Off-cycle/On-Demand payment8.1244 Ratings10.01 Ratings
Benefit plan administration7.9746 Ratings10.01 Ratings
Direct deposit files8.7916 Ratings10.02 Ratings
Salary revision and increment management8.1722 Ratings10.02 Ratings
Reimbursement management7.9439 Ratings10.02 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP Workforce Now
7.8
785 Ratings
SentricHR (SentricWorkforce)
7.7
2 Ratings
Approval workflow8.0714 Ratings10.02 Ratings
Balance details7.8746 Ratings8.02 Ratings
Annual carry-forward and encashment7.8604 Ratings5.02 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP Workforce Now
8.1
944 Ratings
SentricHR (SentricWorkforce)
6.4
2 Ratings
View and generate pay and benefit information8.6913 Ratings10.02 Ratings
Update personal information8.6902 Ratings10.02 Ratings
View company policy documentation8.2726 Ratings1.01 Ratings
Employee recognition7.5342 Ratings1.01 Ratings
View job history7.732 Ratings10.02 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ADP Workforce Now
6.0
12 Ratings
SentricHR (SentricWorkforce)
5.0
1 Ratings
Tracking of all physical assets6.012 Ratings5.01 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP Workforce Now
7.3
878 Ratings
SentricHR (SentricWorkforce)
9.3
2 Ratings
Report builder7.4861 Ratings8.02 Ratings
Pre-built reports7.5857 Ratings10.02 Ratings
Ability to combine HR data with external data7.0515 Ratings10.02 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP Workforce Now
7.8
66 Ratings
SentricHR (SentricWorkforce)
10.0
2 Ratings
New hire portal8.065 Ratings10.02 Ratings
Manager tracking tools7.652 Ratings10.02 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ADP Workforce Now
7.3
284 Ratings
SentricHR (SentricWorkforce)
6.0
1 Ratings
Corporate goal setting7.5221 Ratings7.01 Ratings
Individual goal setting7.3270 Ratings4.01 Ratings
Line-of sight-visibility7.2221 Ratings5.01 Ratings
Performance tracking7.4260 Ratings8.01 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ADP Workforce Now
7.4
372 Ratings
SentricHR (SentricWorkforce)
4.6
1 Ratings
Performance plans7.2335 Ratings3.01 Ratings
Performance improvement plans7.2289 Ratings3.01 Ratings
Review status tracking7.3343 Ratings7.01 Ratings
Review reminders7.6350 Ratings5.01 Ratings
Multiple review frequency7.5291 Ratings5.01 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ADP Workforce Now
6.0
7 Ratings
SentricHR (SentricWorkforce)
4.8
1 Ratings
Create succession plans/pools5.86 Ratings4.01 Ratings
Candidate ranking5.86 Ratings9.01 Ratings
Candidate search6.37 Ratings3.01 Ratings
Candidate development6.26 Ratings3.01 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ADP Workforce Now
7.0
388 Ratings
SentricHR (SentricWorkforce)
7.3
1 Ratings
Job Requisition Management7.8334 Ratings7.01 Ratings
Company Website Posting8.0331 Ratings00 Ratings
Publish to Social Media7.5269 Ratings00 Ratings
Job Search Site Posting7.6294 Ratings00 Ratings
Duplicate Candidate Prevention2.38 Ratings00 Ratings
Applicant Tracking7.8334 Ratings7.01 Ratings
Notifications and Alerts7.9353 Ratings8.01 Ratings
User Ratings
ADP Workforce NowSentricHR (SentricWorkforce)
Likelihood to Recommend
8.0
(1016 ratings)
10.0
(2 ratings)
Likelihood to Renew
8.6
(78 ratings)
-
(0 ratings)
Usability
7.0
(72 ratings)
-
(0 ratings)
Availability
8.5
(19 ratings)
-
(0 ratings)
Performance
7.9
(17 ratings)
-
(0 ratings)
Support Rating
7.4
(423 ratings)
-
(0 ratings)
In-Person Training
5.5
(8 ratings)
-
(0 ratings)
Online Training
6.0
(17 ratings)
-
(0 ratings)
Implementation Rating
6.6
(52 ratings)
-
(0 ratings)
Configurability
5.5
(9 ratings)
-
(0 ratings)
Ease of integration
6.2
(8 ratings)
-
(0 ratings)
Product Scalability
7.6
(678 ratings)
-
(0 ratings)
Vendor post-sale
5.2
(8 ratings)
-
(0 ratings)
Vendor pre-sale
6.1
(8 ratings)
-
(0 ratings)
User Testimonials
ADP Workforce NowSentricHR (SentricWorkforce)
Likelihood to Recommend
ADP
If you need to process payroll frequently for several hundred employees and file various reports for tax/compliance purposes, ADP is a sound tool. If you are looking for a comprehensive employee onboarding solution, there are many more automated and advanced tools on the market. The benefits administration tools are decent once you have completed the implementation but mentally prepare yourself for the implementation to take several months longer than what you originally anticipated.
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Sentric
SentricHR works well with unusual situations in payroll - they understood that our payroll is not just a basic hourly/salaried situation and were able to create codes and functions to work with our exact needs.
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Pros
ADP
  • The Benefits Services Team has provided seamless integration between our employees and their benefits selections upon hire, as well as annual enrollment for all employees. It has saved me untold hours in not only communicating with all of my benefit partners but also in invoice reconciliation and life event changes.
  • The recruitment and job requisition has been an absolute game-changer for our company. We launched a career center on our website that integrates from the platform, and allows us to attract talent at a much higher level. It also integrates with the top job posting sites for maximum exposure. All communications with candidates are tracked and saved on the system, and I love that the templates are customizable.
  • ADP is excellent at payroll processing. This seems basic, however, there is so much flexibility built into their system. We have had to process one-time checks, make corrections to previous checks, revise end-of-year W2's and the payroll team is always there to help and guide us through the solutions.
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Sentric
  • Open Enrollment lets employees view and select the benefit they want for the following plan year. Sentric is easy to use and lets us in HR link their selection to their payroll records.
  • Sentric allows HR and the employee to view their paychecks. They can look at one, or many at a time.
  • When someone applies for a job via Sentric, their candidate records carry through to their employee record after we hire the person.
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Cons
ADP
  • The font size of employees' pay rate on Pay Profile should be smaller. I'm always worried someone walks up to me and I can't minimize the screen fast enough.
  • Assigning a time-off policy isn't easy to find.
  • Vacation accrual policy is set up behind the scenes, I'd like to see the criteria without calling customer service.
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Sentric
  • Make it easier to determine which report works best for our needs
  • Have the ability to create a custom report for specific instances
  • Other than that, they're perfect!
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Likelihood to Renew
ADP
Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
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Sentric
No answers on this topic
Usability
ADP
Global HR management and payroll processing is a complex area. That said, ADP is going a great job with the software platform. Users do need to come into this work with knowledge of what the outcome should be, how the input affects output, how one item affects other items, and more. This is not an area for an entry clerk to be working. Customer service has really ramped up in effectiveness. Cross training so one representative can assist without multiple transfers, has been a big improvement. The online support platform allows for creating a case, following progress and constant communication. Choosing an 8 rating leaves room for the major and exciting changes that are in progress. We look forward to what is rolled out soon based on the ever present feedback from users
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Sentric
No answers on this topic
Reliability and Availability
ADP
ADP outages are very rare
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Sentric
No answers on this topic
Performance
ADP
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
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Sentric
No answers on this topic
Support Rating
ADP
The customer service is very efficient in handling problems we face. I had a problem regarding the tax declaration at the time of joining the company. So I wrote an email to the ADP team to resolve the problem, and they provided me an instant response within 24 hours and resolved my problem within three working days. Which I feel was a great experience.
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Sentric
No answers on this topic
In-Person Training
ADP
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
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Sentric
No answers on this topic
Online Training
ADP
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
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Sentric
No answers on this topic
Implementation Rating
ADP
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
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Sentric
No answers on this topic
Alternatives Considered
ADP
ADP Workforce Now is simply way more user friendly than Paylocity, with a much simpler and more modern looking UI, for both users and Admins. Paylocity's interface was just way too complicated and old looking, for that alone we decide to go with ADP Workforce Now to avoid having to deal with employee confusion an poor onboarding.
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Sentric
I haven't explored the other systems in great detail. IFS didn't appear as "user-friendly". Taleo seemed to not have the capabilities Sentric did.
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Scalability
ADP
We use ADP Workforce Now in all of our departments and at multiple locations, and it has worked pretty good most of the time. Any scaling we may do in the future will be easy with ADP Workforce Now and their software. As for using ADP Workforce Now across departments, it works seamlessly. There are designated codes for departments so it is as easy as knowing the codes and plugging them in as needed.
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Sentric
No answers on this topic
Return on Investment
ADP
  • Connection to benefit providers and the passage of data on a weekly basis is great, once the carriers are connected properly
  • Communication to the retirement provider was presented as immediate and we were led to believe communication and updates would be faster and smoother than we experienced with Paychex, and the communication is virtually the same. We have a much better employer rep with ADP retirement though, and for that, I have saved several hours over time.
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Sentric
  • Not applicable for our business
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