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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agiline CRM

    Score8.1 out of 10
    N/AAgiline CRM is a customer relationship management (CRM) software. It is built around features like sales automation, marketing automation, customer service / help desk, and contact management.N/A

    SAP Sales Cloud

    Score8.6 out of 10
    N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
    Pricing
    Agiline CRMSAP Sales Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Agiline CRMSAP Sales Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Agiline CRMSAP Sales Cloud
    Considered Both Products
    Agiline LLC
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    91%
    Would buy again
    120 Answers
    Delivers good value for the price
    No answers on this topic
    95%
    Delivers good value for the price
    111 Answers
    Happy with the feature set
    No answers on this topic
    96%
    Happy with the feature set
    127 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    93%
    Lived up to sales and marketing promises
    98 Answers
    Implementation went as expected
    No answers on this topic
    89%
    Implementation went as expected
    99 Answers
    Features
    Agiline CRMSAP Sales Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of Agiline CRM and SAP Sales Cloud
    Feature
    Agiline CRM
    9.2
    1 Ratings
    16% above category average
    SAP Sales Cloud
    8.5
    152 Ratings
    8% above category average
    Customer data management / contact management9.01 Ratings8.2144 Ratings
    Workflow management9.01 Ratings8.8146 Ratings
    Territory management10.01 Ratings8.1130 Ratings
    Opportunity management9.01 Ratings9.0142 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.01 Ratings8.3136 Ratings
    Contract management9.01 Ratings7.9133 Ratings
    Quote & order management10.01 Ratings8.6133 Ratings
    Interaction tracking9.01 Ratings9.0137 Ratings
    Channel / partner relationship management9.01 Ratings8.4131 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Agiline CRM and SAP Sales Cloud
    Feature
    Agiline CRM
    9.3
    1 Ratings
    19% above category average
    SAP Sales Cloud
    8.9
    130 Ratings
    14% above category average
    Case management10.01 Ratings8.7125 Ratings
    Call center management9.01 Ratings9.1114 Ratings
    Help desk management9.01 Ratings8.8115 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Agiline CRM and SAP Sales Cloud
    Feature
    Agiline CRM
    9.5
    1 Ratings
    21% above category average
    SAP Sales Cloud
    8.0
    131 Ratings
    3% above category average
    Lead management10.01 Ratings8.0130 Ratings
    Email marketing9.01 Ratings7.9112 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Agiline CRM and SAP Sales Cloud
    Feature
    Agiline CRM
    9.3
    1 Ratings
    19% above category average
    SAP Sales Cloud
    8.3
    143 Ratings
    8% above category average
    Task management9.01 Ratings8.4135 Ratings
    Billing and invoicing management10.01 Ratings8.4113 Ratings
    Reporting9.01 Ratings8.1131 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Agiline CRM and SAP Sales Cloud
    Feature
    Agiline CRM
    9.0
    1 Ratings
    16% above category average
    SAP Sales Cloud
    8.3
    141 Ratings
    8% above category average
    Forecasting9.01 Ratings8.1131 Ratings
    Pipeline visualization9.01 Ratings8.9132 Ratings
    Customizable reports9.01 Ratings8.0136 Ratings
    Customization
    Comparison of Customization features of Agiline CRM and SAP Sales Cloud
    Feature
    Agiline CRM
    8.5
    1 Ratings
    11% above category average
    SAP Sales Cloud
    8.2
    138 Ratings
    7% above category average
    Custom fields9.01 Ratings8.0138 Ratings
    Custom objects8.01 Ratings7.9131 Ratings
    Scripting environment8.01 Ratings8.6114 Ratings
    API for custom integration9.01 Ratings8.3123 Ratings
    Security
    Comparison of Security features of Agiline CRM and SAP Sales Cloud
    Feature
    Agiline CRM
    9.0
    1 Ratings
    7% above category average
    SAP Sales Cloud
    9.2
    141 Ratings
    9% above category average
    Single sign-on capability9.01 Ratings9.3135 Ratings
    Role-based user permissions9.01 Ratings9.1135 Ratings
    Social CRM
    Comparison of Social CRM features of Agiline CRM and SAP Sales Cloud
    Feature
    Agiline CRM
    9.5
    1 Ratings
    23% above category average
    SAP Sales Cloud
    9.0
    98 Ratings
    18% above category average
    Social data10.01 Ratings8.698 Ratings
    Social engagement9.01 Ratings9.494 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Agiline CRM and SAP Sales Cloud
    Feature
    Agiline CRM
    9.5
    1 Ratings
    23% above category average
    SAP Sales Cloud
    8.5
    117 Ratings
    12% above category average
    Marketing automation9.01 Ratings8.3113 Ratings
    Compensation management10.01 Ratings8.693 Ratings
    Platform
    Comparison of Platform features of Agiline CRM and SAP Sales Cloud
    Feature
    Agiline CRM
    9.0
    1 Ratings
    17% above category average
    SAP Sales Cloud
    8.1
    122 Ratings
    6% above category average
    Mobile access9.01 Ratings8.1122 Ratings
    Best Alternatives
    Agiline CRMSAP Sales Cloud
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Agiline CRMSAP Sales Cloud
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.4
    (163 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.1
    (15 ratings)
    Usability
    9.0
    (1 ratings)
    7.0
    (10 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (2 ratings)
    Support Rating
    9.0
    (1 ratings)
    5.8
    (13 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.6
    (4 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.5
    (123 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.2
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Agiline CRMSAP Sales Cloud
    Likelihood to Recommend
    Agiline LLC
    Agiline CRM is a tool one must have installed in their company in order to manage and strengthen the bond with their clients. How cool is that to use a tool which is user-friendly and is helping you in almost everything. Its contact management feature is amazing along with the marketing automation feature. Agiline CRM is a tool that has made Customer relation management quite handy.
    Incentivized
    Read full review
    SAP
    SAP Sales Cloud is highly suited for manufacturing and distribution enterprises and especially for people and companies who are already into SAP architecture. It is also great for industries which are consumer-packaged goods oriented, and it is highly structured for B2B sales which has predictive pipelines. I would say it is less suited for hyper growth or newer startups, especially people who are not familiar with the SAP ERP. It is multi-dimensional and has complex matrix structures, so it is a bit difficult to learn, and it might be daunting for new people.
    Incentivized
    Read full review
    Pros
    Agiline LLC
    • Its marketing automation feature is fast and dynamic.
    • It has the capacity to hold many contacts intact and manages them amazingly.
    • Its interface is easy and not complex for beginners.
    Incentivized
    Read full review
    SAP
    • I love its ability to automate the entire sales process for us.
    • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
    • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
    Incentivized
    Read full review
    Cons
    Agiline LLC
    • I have found its import of contacts quite complex.
    • It doesn’t work well with some of the browsers.
    Incentivized
    Read full review
    SAP
    • One area of concern is the many data silos that are present within SAP sales cloud
    • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
    • The product is quite vast and a lot more learning material and knowledge base documents are required.
    Read full review
    Likelihood to Renew
    Agiline LLC
    No answers on this topic
    SAP
    SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
    Incentivized
    Read full review
    Usability
    Agiline LLC
    Agiline CRM is [a] well-designed tool for marketing automation and for Contact management my overall experience is great with it. The customer support of Agiline is amazing. We had to get in contact
    with them twice and found them highly responsive and professional people
    having complete command of the product which eventually facilitated us
    in solving our problem.
    Incentivized
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    SAP
    In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
    Incentivized
    Read full review
    Reliability and Availability
    Agiline LLC
    No answers on this topic
    SAP
    Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
    Read full review
    Support Rating
    Agiline LLC
    Its features like sales automation have helped in saving our time and with the help of this tool, we can keep the data of our loyal clients safe in one place. It has multiple features to facilitate one's experience. But its price is not good. Agiline CRM is a tool that has made customer relation management quite handy.
    Incentivized
    Read full review
    SAP
    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Read full review
    Online Training
    Agiline LLC
    No answers on this topic
    SAP
    Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
    Read full review
    Implementation Rating
    Agiline LLC
    No answers on this topic
    SAP
    I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
    Incentivized
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    Alternatives Considered
    Agiline LLC
    Agiline CRM is a magic tool with multiple features and works so well with our business. The working of Agiline CRM. is fast but on the other hand, the speed of action of 1CRM was not so good and was clunky. Above all 1CRM wasted our time as that was so difficult tool to understand.
    Incentivized
    Read full review
    SAP
    These other products are not fully focused on sales. Of course you can create a workflow for your employees but they have too much info that youll probably won't end Up using. Also their AI assistance is not that accurate when you need some advice or personalized Insights. That's why we swapped to another software that was focused on the sales funnel.
    Incentivized
    Read full review
    Scalability
    Agiline LLC
    No answers on this topic
    SAP
    1. It much needed to the end-user like sales person and marketing team to read the real time analysis for better decision making and deal closing. 2. Cost calculation and tracking becomes easier on go. 3. HR department, sales and marketing teams are getting insights for further improvement of the process of sales and conversion rate. 4. Easier to know customer behavior and taste.
    Incentivized
    Read full review
    Return on Investment
    Agiline LLC
    • Its customer service is perfect and gives timely responses.
    • Price is unfair and should be decreased.
    • Not browser friendly.
    Incentivized
    Read full review
    SAP
    • Integration with additional sales tools, such as LinkedIn Sales Navigator, greatly improves the speed and efficiency of our entire process.
    • Standard templates facilitate easy and efficient lead interaction.
    • The time is reduced and representative job productivity increases when SAP Sales Cloud is used.
    Incentivized
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    ScreenShots

    SAP Sales Cloud Screenshots

    Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization