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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Akamai Identity Cloud

    Score7.7 out of 10
    N/AAkamai Identity Cloud (formerly Janrain, acquired January 2019) supports the collection of customer identity data through social and traditional registration and login as well as diverse engagement capabilities like Commenting, Ratings and Reviews and Live Chat. The customer identity data is stored in one unified individual-level profile, making it available for use across a marketing organization and broader enterprise through out of the box integrations with the most common technology…

    $0

    up to 2,500 users

    Box

    Score8.9 out of 10
    N/ABox is an online Intelligent Content Management solution that caters to individual users as well as businesses.

    $20

    per month 3 users (minimum)

    OpenText Documentum

    Score9 out of 10
    N/AOpenText acquired Documentum from Dell EMC in 2017, and now supports the enterprise content management (ECM) system. The vendor says users can build content-centric applications and solutions from collaborating on business documents to delivering case-based applications to managing highly precise processes in the most regulated business environments.N/A
    Pricing
    Akamai Identity CloudBoxOpenText Documentum
    Editions & Modules
    Free Basic Social Login
    $0
    up to 2,500 users
    Enterprise
    $5,000
    100k users
    Pro
    $1,000/$2,250
    10k/25k users
    Business Starter
    $7
    per month per user (3 minimum)
    Business
    $20
    per month per user (3 minimum)
    Business Plus
    $33
    per month per user (3 minimum)
    Enterprise
    $47
    per month per user (3 minimum)
    Enterprise Plus
    $50
    per month (billed annually) per user (3 minimum)
    Enterprise Advanced
    Contact us
    per month per user (35 minimum)
    No answers on this topic
    Offerings
    Pricing Offerings
    Akamai Identity CloudBoxOpenText Documentum
    Free Trial
    YesYesNo
    Free/Freemium Version
    YesYesNo
    Premium Consulting/Integration Services
    YesYesYes
    Entry-level Setup FeeNo setup feeOptionalOptional
    Additional DetailsFor full platform pricing, please contact us.A discount is available for annual pricing.
    More Pricing Information
    Community Pulse
    Akamai Identity CloudBoxOpenText Documentum
    Considered Multiple Products
    Akamai
    No answer on this topic
    Box
    No answer on this topic
    OpenText
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    93%
    Would buy again
    96 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    99%
    Delivers good value for the price
    81 Answers
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    96%
    Happy with the feature set
    99 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    61 Answers
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    97%
    Implementation went as expected
    68 Answers
    No answers on this topic
    Features
    Akamai Identity CloudBoxOpenText Documentum
    Enterprise Content Management
    Comparison of Enterprise Content Management features of Akamai Identity Cloud and Box and OpenText Documentum
    Feature
    Akamai Identity Cloud
    -
    Ratings
    Box
    7.9
    26 Ratings
    2% below category average
    OpenText Documentum
    9.2
    7 Ratings
    13% above category average
    Content capture & imaging00 Ratings8.119 Ratings10.07 Ratings
    File sync, storage & archiving00 Ratings9.825 Ratings9.07 Ratings
    Document management00 Ratings8.924 Ratings9.07 Ratings
    Records management00 Ratings7.420 Ratings9.07 Ratings
    Content search & retrieval00 Ratings8.624 Ratings9.07 Ratings
    Enterprise content collaboration00 Ratings8.021 Ratings9.07 Ratings
    Content publishing & creation00 Ratings5.015 Ratings9.07 Ratings
    Security, risk management & information governance00 Ratings8.926 Ratings10.07 Ratings
    Contract lifecycle management00 Ratings9.612 Ratings9.07 Ratings
    Automated workflows00 Ratings9.614 Ratings9.03 Ratings
    Artificial intelligence00 Ratings2.011 Ratings9.03 Ratings
    Mobile support00 Ratings7.623 Ratings9.03 Ratings
    Integration00 Ratings9.823 Ratings10.03 Ratings
    Best Alternatives
    Akamai Identity CloudBoxOpenText Documentum
    Small Businesses
    Auth0
    Score8 out of 10
    Egnyte
    Score9.3 out of 10
    Egnyte
    Score9.3 out of 10
    Medium-sized Companies
    Auth0
    Score8 out of 10
    Epicor ECM
    Score7.7 out of 10
    Epicor ECM
    Score7.7 out of 10
    Enterprises
    No answers on this topic
    Dashpivot - By Sitemate
    Score10 out of 10
    Dashpivot - By Sitemate
    Score10 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Akamai Identity CloudBoxOpenText Documentum
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.4
    (154 ratings)
    9.0
    (10 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (12 ratings)
    8.0
    (4 ratings)
    Usability
    -
    (0 ratings)
    8.4
    (21 ratings)
    -
    (0 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (5 ratings)
    -
    (0 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (12 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.5
    (29 ratings)
    7.0
    (1 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    -
    (0 ratings)
    10.0
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (6 ratings)
    9.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Akamai Identity CloudBoxOpenText Documentum
    Likelihood to Recommend
    Akamai
    It helps to store our data online and also they provide security to our data. We can access our data anytime and anywhere. The Initial setup was heavy it could have been much better. To overcome this they do provide good customer support where we can call them to clear our concerns. It is not suitable for small business people where the cost is high inside many can't afford their plans.
    Incentivized
    Read full review
    Box
    I think Box is great for research teams or anyone that has a large number of files that need to be securely stored. Particularly in the case of social science research, where it is important to protect identifying data, Box is a great option. In cases where teams need a more reliable means for real-time collaboration, I would probably consider a different alternative
    Read full review
    OpenText
    Documentum is best used in medium to large institutions that can afford it, have alternate solutions for web publishing, and who have either in-house developers or can hire good Documentum developers (not the ones who know Java but do not understand ECM). It is, in my opinion, the best heavy duty ECM solution out there, assuming OT is not gutting it as we speak. That is my only hesitation to not giving it a 10, OpenText is an unknown quantity in this and I worry that they will only support Documentum until they have figured out how to fill the gap between Documentum and OT and then offer a migration path to OT with a Documentum sunsetting as an incentive.
    Incentivized
    Read full review
    Pros
    Akamai
    No answers on this topic
    Box
    • The main feature that I like the most in Box is that it makes collaboration seamless, workers can easily check the documents any time and make changes according to the needs.
    • Box manages and backs up all of your files on its cloud servers, and provides a very nice interface for creating, viewing, editing, and collaborating on the most commonly used file types (PDF, XLS, DOC, etc.).
    • Over the past few years, Box has built on top of its basic cloud storage management with a host of other tools, such as workflows, AI, monitoring, and analytics.
    • It is helping us to make good connections with clients and our workers themselves as to its syncing and viewing feature to all is very much helpful and easy to go.
    Incentivized
    Read full review
    OpenText
    • Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
    • Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
    • Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.
    Incentivized
    Read full review
    Cons
    Akamai
    No answers on this topic
    Box
    • The graphic design of the dashboard should be simpler and more tangible that can be changed to the liking of the Admin.
    • Sometimes there are some syncing issues in the background.
    • The product has very limited functionality in some areas which could be a bit frustrating at times.
    Incentivized
    Read full review
    OpenText
    • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
    • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
    Read full review
    Likelihood to Renew
    Akamai
    No answers on this topic
    Box
    I like the security features and I like the website. It's easy to use and create and move things around as needed. The main reason for a lower rating is because the Box Sync app is just not a good program. It's a memory hog, it's slow, transfer speeds are slow, and it's not the most efficient route. If you have a large Box account and you need to get a computer up to speed on a large amount of data within Box, you are in for the long haul. Last time I had to do this, it took 3 days to sync all of the files and we are talking around 100 GB worth of data
    Read full review
    OpenText
    Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
    Incentivized
    Read full review
    Usability
    Akamai
    No answers on this topic
    Box
    Everything with Box is seamless. It can be integrated into virtually any other software or application. You can even get the app for your phone or tablet to work on the go. File syncing is so quick. The only reason I gave it a 9 is the issue I discussed earlier about the local file application rebooting and not continuing to sync files. Other than that, it's great!
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Reliability and Availability
    Akamai
    No answers on this topic
    Box
    Yeah, it's always worked, I've never had any kind of connection issues, the only issues I've had it I've been on our end when the Internet hasn't worked.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Performance
    Akamai
    No answers on this topic
    Box
    The general operation and management of Box is very efficient, both when accessing the account, and when adding files, downloading or modifying any document directly. The web platform, mobile and desktop versions work really well and quickly, making all the work and process flow smoothly and without setbacks. So far I have not been able to observe any inconvenience
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Support Rating
    Akamai
    No answers on this topic
    Box
    I found their support community lacking in clarity when I experienced a login issue. The error messaging was poor on my Box Sync application. I did not reach out to support staff for help, instead, I reasoned that I should try downloading the Box Sync application again and reinstall it. That fixed my issue, thankfully. I think a less computer-savvy user would've been much more frustrated.
    Incentivized
    Read full review
    OpenText
    Support is better than with ECM, but could use some improvement.
    Incentivized
    Read full review
    In-Person Training
    Akamai
    No answers on this topic
    Box
    The in person training was done in house and I helped with the training, people seem to respond well.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Online Training
    Akamai
    No answers on this topic
    Box
    The documentation is good. Since Box is a popular service, there were also a number of YouTube videos and other sources that were helpful as we were considering the product and planning for deployment. Also, the ability to try the free version helped to prepare us.
    Read full review
    OpenText
    No answers on this topic
    Implementation Rating
    Akamai
    No answers on this topic
    Box
    Be careful with settings. It is easy to get overwhelmed with updates. For example, you don’t want to be updated when doing historical data uploads. I recommend taking off notifications initially and then turn on post you have done your historical data upload.
    Read full review
    OpenText
    No answers on this topic
    Alternatives Considered
    Akamai
    We are using Janrain to protect our data from internet attacks and they also have good customer support to cover critical instances. Customer data can be accessed easily. They also have an MFA facility to stop unauthorized persons [from] accessing the data. They also provide a 30-day basic plan to experience their facility which can be useful to know the features and facility of that product.
    Incentivized
    Read full review
    Box
    They are kind of the same. And both of them do their job as promised. But for company and project wise I think that Box slightly wins for some points. Which [makes him] win over Google Drive (don't forget that Google Drive is very easy to use and has a lot [of] nice features too).
    Read full review
    OpenText
    At the time it was purchased it was one of the best, most robust solutions available on the market.
    Incentivized
    Read full review
    Scalability
    Akamai
    No answers on this topic
    Box
    It's great, as we put more files on there it's done very well.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Return on Investment
    Akamai
    • Customer data can be easily accessed
    • we have protected our data which can also be accessed anywhere without worrying [about] internet attacks
    • Pricing is bit high for what we get
    Incentivized
    Read full review
    Box
    • Box has been an only positive experience. It provides a seamless way for me and my team to collaborate on documents in such a way where we're not sending the document back/forth via email. It's a huge timesaver.
    • Box reduces the risk of sharing a sensitive document to the wrong person via email.
    • Box has provided a platform where my team can share notes in meetings - this has helped streamline and organize our meetings. Our meetings are more productive and actionable.
    Incentivized
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    OpenText
    • After this product, the client is able to manage content security and due to it, the client is able to use the business process, and this really reduces effort and increases the profit in business.
    • It provides integration with SAP easily which really helps the client to manage this effectively and with minimum effort system is ready to use.
    • Also searching, automated flows also create a bigger impact and reduce a lot manual effort.
    Incentivized
    Read full review
    ScreenShots

    Box Screenshots

    Screenshot of an overview of Box's intelligent content management platform. It provides a unified, AI-powered approach to managing and securing your unstructured data, or content. ICM provides organizations with collaboration, AI, security, compliance, and workflow tools, interoperable and customizable, to get the most from their content.Screenshot of how with Box AI, AI can be accessed right where enterprise content exists. While that work can reside within Microsoft, Google, Apple, and other productivity suites, Box helps users to tap the full potential of AI for unstructured data.Screenshot of how Box creates a central workspace to edit, review, and assign tasks. Users can automate business processes and centralize content workflows in Box, including a configurable content submission, unlimited e-signatures, user-drive no-code workflow, and task assignment to power approvals.Screenshot of how Box secures content from threats, including malware and ransomware, and recover from attacks if they happen. This helps to maintain a zero trust architecture to ensure proper usage of corporate data, and prevent data theft.Screenshot of how Box can connect to any productivity suite, including Microsoft, Google, and Apple. This extends any existing security investments with integrations into key DLP, SIEM, and network security tools. Thus, seamless experiences can be built for users in any system they use, whether that’s a business tool like Salesforce or ServiceNow, or communications engines like Zoom and Slack.Screenshot of an overview describing Box's scalability. With unlimited storage capabilities Box has an exabyte (1,000PB) of customer data plus 1 gigabit per second upload and download speed. At its core, Box is a multi-tenant global SaaS platform with enterprise-grade reliability and end-to-end encryption to secure content.