Akamai Identity Cloud vs. F5 BIG-IP Access Policy Manager (APM) vs. SAP Customer Data Solutions

It helps to store our data online and also they provide security to our data. We can access our data anytime and anywhere. The Initial setup was heavy it could have been much better. To overcome this they do provide good customer support where we can call them to clear our concerns. It is not suitable for small business people where the cost is high inside many can't afford their plans.

Incentivized

I think that the platform is well suited to many Remote Access VPN solutions, but I also think there is a lot of room for improvement on the backend. If you are hoping to deploy your APM solution across many different datacenters or colos, it may not be the best choice for the final solution.

Incentivized

It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions

Incentivized

• SAML 2.0 identity federation support.
• Integrates with third-party SSO solutions.
• Bridging modern authentication and authorization (SAML, OAuth/OIDC) and classic authentication and authorization methods.
• Policy routing

Incentivized

• SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
• The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
• SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.

Incentivized

• There's some more advanced configurations within OAuth that I think could be fleshed out and easier to approach.
• There's a lot of things in F5 BIG-IP Access Policy Manager policies that I find myself recreating every policy. An easier way to copy objects from one to policy to another.

Incentivized

• I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
• integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.

Incentivized

Integration with F5 BIG-IP systems that we plan to keep using for a while.

Incentivized

On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales

Incentivized

Once things are set up, it is nice and easy to get the Edge Client running on user's PCs. However, that setup process can be a bit daunting at first using the Policy Manager, and reviewing session logs can be difficult at first if you aren't 100% sure of what you're looking for.

Incentivized

We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.

Customer Data Solutions availability has been pretty good, anytime there has been any issues like I mentioned before, support staff has been quickly avialable to help trouble shoot things. Customer data solutions has had very few outages during out time using it as well and when they happen it's a quick resolution.

Incentivized

There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.

We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.

because it was made directly in the company

Incentivized

They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.

There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning

We are using Janrain to protect our data from internet attacks and they also have good customer support to cover critical instances. Customer data can be accessed easily. They also have an MFA facility to stop unauthorized persons [from] accessing the data. They also provide a 30-day basic plan to experience their facility which can be useful to know the features and facility of that product.

Incentivized

It is open platform so support is not good and than F5 and features visibility as not good as F5. F5 Set up and easy to use to admin console. Also have more feature visibility for load balancing, web server accelerator, application server ddos protection and WAF. F5 more efficient to handle concurrent request.

Incentivized

There is a dedicated team for SAP setup that helps in providing specialized or customized services to the user. The platform's accessibility lets us obtain reports and information in real time so we reach clients at the proper moment by optimizing delivery time appealed to us the most.

Incentivized

because the platform actually allows you to scale at any time if designed following best practices

Incentivized

• Customer data can be easily accessed
• we have protected our data which can also be accessed anywhere without worrying [about] internet attacks
• Pricing is bit high for what we get

Incentivized

• Single sign on is great for students and faculty and staff
• Users don't have to log in multiple times
• Users don't need to remember multiple login IDs and passwords
• Multi Domain SSO support bridges many internal and external facing products with single sign on

Incentivized

• Having a single, stremlined point of entry for the customers improves the overall customer experience
• By the same reason, maintenance costs are reduced because interventions focus on a single object
• It's versatile in its integration so there is no need to change the surrounding software ecosystem

Incentivized