What users are saying about
16 Ratings
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117 Ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101

Fuze

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117 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

Likelihood to Recommend

Amazon Chime

Amazon Chime is well suited for any online meeting or presentation, as it's easy to use and works well with great video/audio. It may be less appropriate if you are talking to a prospect that has strong feelings against Amazon, or one that is more wary of technology.
No photo available

Fuze

Setting up new users is a big thing that Fuze does well and it's something that helps save time as well. There have been a couple of times where we've needed to get some last minute new hires setup quick. Using the Fuze hub lets me create a user, assign their service, assign a number, and assign them to a brand new phone in about 10-15 minutes. I don't need to put in a support ticket and wait for their team to do it.
David Scalise profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.9
Fuze
High quality audio
Amazon Chime
8.6
Fuze
High quality video
Amazon Chime
8.5
Fuze
Low bandwidth requirements
Amazon Chime
7.0
Fuze
Mobile support
Amazon Chime
7.6
Fuze

Screen Sharing

Amazon Chime
7.6
Fuze
Desktop sharing
Amazon Chime
7.6
Fuze
Whiteboards
Amazon Chime
7.5
Fuze

Online Meetings / Events

Amazon Chime
7.6
Fuze
Calendar integration
Amazon Chime
7.0
Fuze
Meeting initiation
Amazon Chime
7.8
Fuze
Integrates with social media
Amazon Chime
7.5
Fuze
Record meetings / events
Amazon Chime
8.0
Fuze
Slideshows
Amazon Chime
7.7
Fuze

Online Events Collaboration

Amazon Chime
7.1
Fuze
Live chat
Amazon Chime
8.0
Fuze
Audience polling
Amazon Chime
6.5
Fuze
Q&A
Amazon Chime
7.0
Fuze

Online Events Security

Amazon Chime
7.2
Fuze
User authentication
Amazon Chime
7.5
Fuze
Participant roles & permissions
Amazon Chime
7.7
Fuze
Confidential attendee list
Amazon Chime
6.5
Fuze

Cloud PBX

Amazon Chime
Fuze
7.0
Hosted PBX
Amazon Chime
Fuze
7.8
Multi-level Interactive Voice Response (IVR)
Amazon Chime
Fuze
6.8
User templates
Amazon Chime
Fuze
6.0
Call reports
Amazon Chime
Fuze
6.9
Directory of employee names
Amazon Chime
Fuze
7.4

Call Management

Amazon Chime
Fuze
7.3
Answering rules
Amazon Chime
Fuze
7.4
Call recording
Amazon Chime
Fuze
7.1
Call park
Amazon Chime
Fuze
7.3
Message alerts
Amazon Chime
Fuze
7.3

VoIP system collaboration

Amazon Chime
Fuze
7.4
Video conferencing
Amazon Chime
Fuze
7.0
Audio conferencing
Amazon Chime
Fuze
7.8

Mobile apps

Amazon Chime
Fuze
7.7
Mobile app for iOS
Amazon Chime
Fuze
7.7
Mobile app for Android
Amazon Chime
Fuze
7.7

Pros

Amazon Chime

  • Cost-effective
  • Easy to set up
  • Easy to use
No photo available

Fuze

  • Handing off a call from wifi to the cellular voice/data seamlessly
  • Persistent chat across all your devices
  • Calling features across multiple desktops and mobile devices
  • Desktop Sharing and collaboration
D. SKye Hodges profile photo

Cons

Amazon Chime

  • Needs voicemail
  • Easier deployment for customers who need to include their AD
No photo available

Fuze

  • Fuze could do a better job of encompassing paging equipment solutions into the project implementation. It seems this is usually always tied to the phone system and when this changes we've had issues with paging not working on the days or even weeks after go-live on the Fuze phone system. Having one or two proven solutions to offer that they know work right out the gate with Fuze would be nice, as many of our manufacturing plants need to upgrade these paging systems anyway.
  • Fuze could provide help on user-onboarding to make sure we're getting the most out of our product. We've had issues getting our users to make that culture-shift to using IM.
  • I'd like to see easier device management available to the user to be able to easily switch between which devices I'd like to ring on. Many times If I decline a call on one device, it continues ringing on the other two.
  • It would also be nice to see some simpler AD integration options for user authentication.
  • The Fuze App for Android is buggy and I have trouble joining meetings at times. It also takes quite a bit of battery. Instant messaging is nice, in the app. Overall, could use some work.
Nick Cooper profile photo

Likelihood to Renew

Amazon Chime

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.4
Based on 14 answers
Overall ease of use with the product. It helps of move quicker and more efficient all while providing us the necessary information that we need on the back end. A great product for any organization to adopt, especially if you have a sales department who are responsible for generating revenue. Highly recommend Fuze
No photo available

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.7
Based on 7 answers
Because it just works. That's what I need my phone system to do.
Trent Martin, PMP profile photo

Reliability and Availability

Amazon Chime

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges profile photo

Performance

Amazon Chime

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges profile photo

Support

Amazon Chime

No score
No answers yet
No answers on this topic

Fuze

Fuze 6.6
Based on 65 answers
Fuze support has been great each time I've called and very responsive. Their network engineers are knowledgeable in the product. We've also been able to get things to work on our own with some help and they have gone the extra mile to help us with some challenging business call-flows.
Nick Cooper profile photo

In-Person Training

Amazon Chime

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges profile photo

Online Training

Amazon Chime

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges profile photo

Implementation

Amazon Chime

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.6
Based on 64 answers
The implementation process as a while was handled very well. The critical services always worked day one while porting the numbers. The one complaint I have would be lack of attention on the paging system services as this turned out to be more critical to our business than originally anticipated and there were usually always problems getting it working day-one.
Nick Cooper profile photo

Alternatives Considered

Amazon Chime

I have used GoToMeeting, which is a major competitor to Amazon Chime, and I can confidently say that GoToMeeting is literally ten times better. We rarely have any of the issues with GoToMeeting that we do with Amazon Chime. I highly recommend GoToMeeting over Amazon Chime because your meetings and demos will go much smoother and the user interface is much cleaner.
Shane Finnegan profile photo

Fuze

Most of the UC platforms are similar in how they work and what they do. Fuze for us came in at a better price point and I was more convinced by the support offered and the deployment options.
James Greene profile photo

Scalability

Amazon Chime

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges profile photo

Return on Investment

Amazon Chime

  • Amazon Chime has negatively impacted our ability to perform demos and calls. Some prospects are late to calls because Chime isn't working, or they give up and don't join the call at all.
  • Amazon Chime also makes us look unprofessional when we have to ask them to download a conferencing software for screenshare meeting, when many other alternatives are web-based.
Shane Finnegan profile photo

Fuze

  • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
  • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Mikey Romero profile photo

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Fuze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Add comparison