What users are saying about

Amazon Chime

14 Ratings

Fuze<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

90 Ratings

Amazon Chime

14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101

Fuze<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

90 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.1 out of 101

Add comparison

Likelihood to Recommend

Amazon Chime

Because of the consistent and unending inconveniences and difficulties we have had with Amazon Chime, I am not likely at all to ever recommend this solution. Having a call/meeting software solution is essential to our sales cycle because most of our meetings have to happen through a computer, and if this solution is weak then it negatively effects everything. Our prospects have had a lot of difficulty connecting to calls and some meetings have been canceled altogether because of this.
Shane Finnegan profile photo

Fuze

Fuze is very well suited for audio/video conferencing where attendees are spread around the globe. It is the best suited for enterprise where people have to jump from one call to another one after that other. In which case you can just add that person to an ongoing call. It is less appropriate for business that are bases locally and very appropriate for businesses that are spread around the country and in the North American continent.
Jigar Patel profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.6
Fuze
High quality audio
Amazon Chime
8.7
Fuze
High quality video
Amazon Chime
8.5
Fuze
Low bandwidth requirements
Amazon Chime
6.0
Fuze
Mobile support
Amazon Chime
7.0
Fuze

Screen Sharing

Amazon Chime
6.3
Fuze
Desktop sharing
Amazon Chime
6.7
Fuze
Whiteboards
Amazon Chime
6.0
Fuze

Online Meetings / Events

Amazon Chime
7.5
Fuze
Calendar integration
Amazon Chime
6.3
Fuze
Meeting initiation
Amazon Chime
8.0
Fuze
Record meetings / events
Amazon Chime
7.7
Fuze
Slideshows
Amazon Chime
8.0
Fuze

Online Events Collaboration

Amazon Chime
8.3
Fuze
Live chat
Amazon Chime
8.7
Fuze
Q&A
Amazon Chime
8.0
Fuze

Online Events Security

Amazon Chime
8.2
Fuze
User authentication
Amazon Chime
8.0
Fuze
Participant roles & permissions
Amazon Chime
8.5
Fuze

Cloud PBX

Amazon Chime
Fuze
6.9
Hosted PBX
Amazon Chime
Fuze
7.6
Multi-level Interactive Voice Response (IVR)
Amazon Chime
Fuze
7.4
User templates
Amazon Chime
Fuze
6.2
Call reports
Amazon Chime
Fuze
6.4
Directory of employee names
Amazon Chime
Fuze
6.8

Call Management

Amazon Chime
Fuze
7.3
Answering rules
Amazon Chime
Fuze
7.3
Call recording
Amazon Chime
Fuze
7.5
Call park
Amazon Chime
Fuze
7.5
Message alerts
Amazon Chime
Fuze
7.0

VoIP system collaboration

Amazon Chime
Fuze
7.9
Video conferencing
Amazon Chime
Fuze
7.6
Audio conferencing
Amazon Chime
Fuze
8.2

Mobile apps

Amazon Chime
Fuze
7.7
Mobile app for iOS
Amazon Chime
Fuze
7.7
Mobile app for Android
Amazon Chime
Fuze
7.8

Pros

  • One of the few things that Amazon Chime does well is scheduling calls with Gmail. It's pretty easy to do.
  • Another thing Amazon Chime does will is basic functions like muting and unmuting the mic and screensharing.
Shane Finnegan profile photo
  • The Fuze implementation process was the smoothest and best-organized roll-out of any major infrastructure project I have been involved with. The engineering and sales team provided a clear roadmap, stuck to it, and performed flawlessly.
  • The system stability, voice quality, user provisioning and de-provisioning, and overall ease of use is something Fuze has done particularly well. Whatever I need is there in the portal, and the 'take-it-for-granted' feeling the users have is a huge strength.
  • Continuous improvement- in the two years this company has used Fuze we have seen numerous updates to the softphone, new features in the desktop phones, and constant communication from our customer advocates and support team.
  • Tech support- rarely used but responsive and experienced, a definite strength.
Michael Bartlett profile photo

Cons

  • Amazon Chime is not user friendly. People who we have meetings with who have never used Amazon Chime regularly have difficulty connecting to the call, especially if the call is international.
  • You have to download Amazon Chime to share your screen. When we need our prospects to share their screen for a product training, asking them to download a meeting software is awkward and not smooth.
Shane Finnegan profile photo
  • Network stability for instant messaging and video. While voice has performed at the high level we would expect, any minor disruption in the connection will disrupt IM and video. I would like to see greater tolerance for common network speed bumps.
  • Expanded functionality for the preferred device and Fuze Desktop connection. For example, I would like to be able to transfer a call from my Fuze desktop to the preferred device and listen to voicemails on the preferred device via the Fuze desktop.
  • List management within Fuze desktop. We have recent calls and favorites today, but I would like the user to be able to create separate lists for quick and easy access, similar to the legacy Thinking Communicator.
Anthony Darden profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Fuze7.1
Based on 9 answers
Overall ease of use with the product. It helps of move quicker and more efficient all while providing us the necessary information that we need on the back end. A great product for any organization to adopt, especially if you have a sales department who are responsible for generating revenue. Highly recommend Fuze
No photo available

Usability

No score
No answers yet
No answers on this topic
Fuze6.5
Based on 4 answers
I have found it easy to use once you understand the interfaces
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges profile photo

Performance

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges profile photo

Support

No score
No answers yet
No answers on this topic
Fuze6.3
Based on 47 answers
Could do better in speed of response and with their general level of communication but overall good support especially when in the deployment phase. Project teams are first class.
James Greene profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges profile photo

Online Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges profile photo

Implementation

No score
No answers yet
No answers on this topic
Fuze7.8
Based on 46 answers
Ensure you work diligently on the Workshops to design the system and try to think of the way that the platform can be used to its full potential rather than focusing on how it can replace an existing system like for like. Listen to the advice of the Fuze consultants as they have done this many times and have many superb insights in how the system should be used.
James Greene profile photo

Alternatives Considered

I have used GoToMeeting, which is a major competitor to Amazon Chime, and I can confidently say that GoToMeeting is literally ten times better. We rarely have any of the issues with GoToMeeting that we do with Amazon Chime. I highly recommend GoToMeeting over Amazon Chime because your meetings and demos will go much smoother and the user interface is much cleaner.
Shane Finnegan profile photo
In all honesty, it's really similar. There may be a couple things here and there that I couldn't find access to on Adobe Connect and on AnyMeeting, so Fuze is better in that aspect. It's basically the same software though. I think it might be a good idea to at least make the LOOK of it drastically different even if the functionality is the same, so people know what product they're using and what product they prefer.
Brooke Schell profile photo

Scalability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges profile photo

Return on Investment

  • Amazon Chime has negatively impacted our ability to perform demos and calls. Some prospects are late to calls because Chime isn't working, or they give up and don't join the call at all.
  • Amazon Chime also makes us look unprofessional when we have to ask them to download a conferencing software for screenshare meeting, when many other alternatives are web-based.
Shane Finnegan profile photo
  • The ROI is positive with the lowering of phone line costs in Retail stores a great deal.
  • Totally hosted solution not requiring an IT resources on site to manage a local PBX
No photo available

Pricing Details

Amazon Chime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Amazon Chime More Information

Fuze

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Fuze More Information