What users are saying about
16 Ratings

Fuze

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90 Ratings
16 Ratings
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Score 7 out of 101

Fuze

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90 Ratings
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Score 7.1 out of 101

Add comparison

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy profile photo

Fuze

I think you need to be in a user base of at least 50 or so to reap the benefits. A small company with one location and no remote users may not need the flexibility and feature-rich Fuze environment.
Michael Bartlett profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.9
Fuze
High quality audio
Amazon Chime
8.7
Fuze
High quality video
Amazon Chime
8.5
Fuze
Low bandwidth requirements
Amazon Chime
6.8
Fuze
Mobile support
Amazon Chime
7.6
Fuze

Screen Sharing

Amazon Chime
7.6
Fuze
Desktop sharing
Amazon Chime
7.6
Fuze
Whiteboards
Amazon Chime
7.5
Fuze

Online Meetings / Events

Amazon Chime
7.6
Fuze
Calendar integration
Amazon Chime
6.8
Fuze
Meeting initiation
Amazon Chime
7.8
Fuze
Integrates with social media
Amazon Chime
7.5
Fuze
Record meetings / events
Amazon Chime
8.0
Fuze
Slideshows
Amazon Chime
7.7
Fuze

Online Events Collaboration

Amazon Chime
7.2
Fuze
Live chat
Amazon Chime
8.0
Fuze
Audience polling
Amazon Chime
6.5
Fuze
Q&A
Amazon Chime
7.0
Fuze

Online Events Security

Amazon Chime
7.2
Fuze
User authentication
Amazon Chime
7.5
Fuze
Participant roles & permissions
Amazon Chime
7.7
Fuze
Confidential attendee list
Amazon Chime
6.5
Fuze

Cloud PBX

Amazon Chime
Fuze
6.8
Hosted PBX
Amazon Chime
Fuze
7.5
Multi-level Interactive Voice Response (IVR)
Amazon Chime
Fuze
7.3
User templates
Amazon Chime
Fuze
6.2
Call reports
Amazon Chime
Fuze
6.4
Directory of employee names
Amazon Chime
Fuze
6.7

Call Management

Amazon Chime
Fuze
7.3
Answering rules
Amazon Chime
Fuze
7.2
Call recording
Amazon Chime
Fuze
7.4
Call park
Amazon Chime
Fuze
7.5
Message alerts
Amazon Chime
Fuze
7.0

VoIP system collaboration

Amazon Chime
Fuze
7.8
Video conferencing
Amazon Chime
Fuze
7.5
Audio conferencing
Amazon Chime
Fuze
8.2

Mobile apps

Amazon Chime
Fuze
7.6
Mobile app for iOS
Amazon Chime
Fuze
7.6
Mobile app for Android
Amazon Chime
Fuze
7.7

Pros

  • Cost-effective
  • Easy to set up
  • Easy to use
No photo available
  • The Fuze implementation process was the smoothest and best-organized roll-out of any major infrastructure project I have been involved with. The engineering and sales team provided a clear roadmap, stuck to it, and performed flawlessly.
  • The system stability, voice quality, user provisioning and de-provisioning, and overall ease of use is something Fuze has done particularly well. Whatever I need is there in the portal, and the 'take-it-for-granted' feeling the users have is a huge strength.
  • Continuous improvement- in the two years this company has used Fuze we have seen numerous updates to the softphone, new features in the desktop phones, and constant communication from our customer advocates and support team.
  • Tech support- rarely used but responsive and experienced, a definite strength.
Michael Bartlett profile photo

Cons

  • Needs voicemail
  • Easier deployment for customers who need to include their AD
No photo available
  • Fuze could do a better job of encompassing paging equipment solutions into the project implementation. It seems this is usually always tied to the phone system and when this changes we've had issues with paging not working on the days or even weeks after go-live on the Fuze phone system. Having one or two proven solutions to offer that they know work right out the gate with Fuze would be nice, as many of our manufacturing plants need to upgrade these paging systems anyway.
  • Fuze could provide help on user-onboarding to make sure we're getting the most out of our product. We've had issues getting our users to make that culture-shift to using IM.
  • I'd like to see easier device management available to the user to be able to easily switch between which devices I'd like to ring on. Many times If I decline a call on one device, it continues ringing on the other two.
  • It would also be nice to see some simpler AD integration options for user authentication.
  • The Fuze App for Android is buggy and I have trouble joining meetings at times. It also takes quite a bit of battery. Instant messaging is nice, in the app. Overall, could use some work.
Nick Cooper profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Fuze7.2
Based on 9 answers
The fuze team is always updating the fuze program to give their customers a better experience
No photo available

Usability

No score
No answers yet
No answers on this topic
Fuze6.6
Based on 4 answers
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
D. SKye Hodges profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges profile photo

Performance

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges profile photo

Support

No score
No answers yet
No answers on this topic
Fuze6.3
Based on 47 answers
Their support team has always been willing to set up time to talk if there are any issues occuring with the system. In addition, they provide a lot of information around frequently asked questions and user guides within their online portal. It is really easy to find the information that we need in order to be successful when using their product.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges profile photo

Online Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges profile photo

Implementation

No score
No answers yet
No answers on this topic
Fuze7.8
Based on 46 answers
From a network engineer perspective, deployment was pretty smooth, there were no major issues encountered. Some minor firewall tweaking was required. From end user adoption perspective, it is a mixed bag, but a lot of it is human factor, although the improvements I listed would help make it smoother.
Igor Pelipenko profile photo

Alternatives Considered

AWS Chime is very comparable to Zoom meeting. Monthly costs are usually cheaper but are variable and can fluctuate. Reporting on AWS Chime is great but needs some additional back-end set-up that could be cumbersome. Overall... ease, quality, look and set-up is very easy. Equipment required, quality and cost is what makes this a great product.
No photo available
Skype for Business, 8x8, on-prem PBX.Fuze has better call and video quality then other UCAS services we have evaluated and is more resilient. No equipment or cap-ex needed vs an on-prem PBX solution, and user provisioning is much easier.
Igor Pelipenko profile photo

Scalability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges profile photo

Return on Investment

  • Amazon Chime has negatively impacted our ability to perform demos and calls. Some prospects are late to calls because Chime isn't working, or they give up and don't join the call at all.
  • Amazon Chime also makes us look unprofessional when we have to ask them to download a conferencing software for screenshare meeting, when many other alternatives are web-based.
Shane Finnegan profile photo
  • Much quicker dialing, many more outreach calls.
  • Great for working from home and using my computer and mobile device to make calls. Increases my work flexibility.
Will Sharry profile photo

Pricing Details

Amazon Chime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Amazon Chime More Information

Fuze

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Fuze More Information