Amazon Connect vs. Broadvoice
Amazon Connect vs. Broadvoice
Product | Rating | Most Used By | Product Summary | Starting Price |
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Amazon Connect | N/A | Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature. | $0 per profile/per month | |
Broadvoice | N/A | Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations. | $10 monthly, 12 or 36 months per seat |
Amazon Connect | Broadvoice | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Pricing Based on 3 Year Terms | ||||||||||||||
More Pricing Information |
Amazon Connect | Broadvoice | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Performance & Compatibility of Online Events Software |
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Screen Sharing |
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Online Meetings / Events |
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Online Events Collaboration |
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Online Events Security |
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Cloud PBX |
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Call Management |
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Mobile apps |
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Unified Communications Platform and Collaboration |
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Amazon Connect | Broadvoice | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Nextiva Business Phone Service Score 9.1 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Nextiva Business Phone Service Score 9.1 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Amazon Connect | Broadvoice | |
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Likelihood to Recommend | 7.3 (4 ratings) | 9.0 (246 ratings) |
Likelihood to Renew | - (0 ratings) | 8.5 (15 ratings) |
Usability | - (0 ratings) | 8.5 (13 ratings) |
Availability | - (0 ratings) | 8.6 (2 ratings) |
Performance | - (0 ratings) | 7.3 (2 ratings) |
Support Rating | - (0 ratings) | 8.5 (14 ratings) |
In-Person Training | - (0 ratings) | 9.1 (2 ratings) |
Online Training | - (0 ratings) | 8.5 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.7 (7 ratings) |
Configurability | - (0 ratings) | 6.8 (2 ratings) |
Product Scalability | - (0 ratings) | 5.9 (2 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (2 ratings) |
Amazon Connect | Broadvoice | |
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Likelihood to Recommend | Amazon AWS | Broadvoice |
Pros | Amazon AWS | Broadvoice |
Cons | Amazon AWS | Broadvoice |
Likelihood to Renew | Amazon AWS No answers on this topic | Broadvoice |
Usability | Amazon AWS No answers on this topic | Broadvoice |
Reliability and Availability | Amazon AWS No answers on this topic | Broadvoice |
Performance | Amazon AWS No answers on this topic | Broadvoice |
Support Rating | Amazon AWS No answers on this topic | Broadvoice |
In-Person Training | Amazon AWS No answers on this topic | Broadvoice |
Online Training | Amazon AWS No answers on this topic | Broadvoice |
Implementation Rating | Amazon AWS No answers on this topic | Broadvoice |
Alternatives Considered | Amazon AWS | Broadvoice |
Contract Terms and Pricing Model | Amazon AWS No answers on this topic | Broadvoice |
Scalability | Amazon AWS No answers on this topic | Broadvoice |
Return on Investment | Amazon AWS | Broadvoice |
ScreenShots | Broadvoice Screenshots |