TrustRadius

AnyDesk vs. Datto RMM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AnyDesk
Score 8.4 out of 10
N/A
AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.
$22.90
per month (billed annually) 1 licensed user with 3 login devices
Datto RMM
Score 7.8 out of 10
N/A
Datto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting.N/A
Pricing
AnyDeskDatto RMM
Editions & Modules
Solo
$22.90
per month (billed annually) 1 licensed user with 3 login devices
Standard
$35.90
per month (billed annually) 20 licensed users in a team
Advanced
$79.90
per month (billed annually) 100 licensed users in a team
Enterprise
Custom
per year billed annually
No answers on this topic
Offerings
Pricing Offerings
AnyDeskDatto RMM
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAnyDesk is free for personal use and offers a limited set of features and support. Professional users need a license. Only the initiator of a session needs a license, participants are free.—
More Pricing Information
Community Pulse
AnyDeskDatto RMM
Considered Both Products
AnyDesk
Verified User
Anonymous
Chose AnyDesk
We have tried TeamViewer, but it feels too heavy, and the price is too high in some use cases. We also used Microsoft's Remote Desktop Connection for a long time, but it lacked cross-platform support. We also used several others, including Jum Desktop, but initially, we did not …
Verified User
Anonymous
Chose AnyDesk
AnyDesk's advantage lies in its compatibility with older operating systems. Some other remote control systems only work with the latest versions, and older systems are incompatible. Being multi-platform, it eliminates the need for a separate remote for each environment. It …
DB
Davide Brami
ICS Engineer - Security Specialist
Chose AnyDesk
The products are very similar, I think the choice lies largely in the commercial side of the offer.
Verified User
Anonymous
Chose AnyDesk
We preferred the pricing of AnyDesk over Teamviewer. During our testing and trial we also found AnyDesk to be easier to use and more reliable.
AN
Awais Naseer
HelpDesk Engineer
Chose AnyDesk
It is incredibly easy to download and run and most of all its free.
It can be downloaded on multiple platforms and I can help my co-workers without worrying about cross platform compatibility.
AG
Alex Guerrero
Ingeniería
Chose AnyDesk
It is much more practical and easier to use, and it is also the most compatible software across different platforms, whether mobile or desktop, on different operating systems.

Es mucho más práctico y fácil de usar, además de que es el software más compatible entre distintas …
Verified User
Anonymous
Chose AnyDesk
AnyDesk does not appear to track your access the way that DeskRoll Remote Desktop does.
Verified User
Anonymous
Chose AnyDesk
AnyDesk's advantage lies in its compatibility with older operating systems. Some other remote control systems only work with the latest versions, and older systems are incompatible. Being multi-platform, it eliminates the need for a separate remote for each environment. It …
Verified User
Anonymous
Chose AnyDesk
It is easier to use and is less costly. I haven't checked the pricing recently, but since I started with AnyDesk, they have tripled their prices. Compared to the Turbo meeting, there is no device to set up or maintain, and AnyDesk address book is easier to use to maintain …
Rao Tahir | TrustRadius Reviewer
Rao Tahir
DotNet Project Manager
Chose AnyDesk
If my co-worker uses MacBooks, Linux development machines, or needs support on a mobile device, standard RDP/RDS cannot natively or easily provide support.
Chose AnyDesk
AnyDesk stacks up very well against 1Password. Both are equally capable of handling online access via the internet and ability to transfer and use the remote computer and all its viable features. It becomes a personal preference as to which program one is better suited for. …
PS
Pavan Sharma
Project Excellence Manager
Chose AnyDesk
I personally feels that, AnyDesk is much faster, affordable and user-friendly than TeamViewer so I choose AnyDesk only.
Verified User
Anonymous
Chose AnyDesk
AnyDesk is much simpler and Secure compare to any other used tools...
It gives privacy and reliability with versatility.
Being versatile within organization every user picks up it easily or they are already user that makes very user-friendly experience.
Chose AnyDesk
I have used AnyDesk before, and am familiar with how it works, so I didn't need to test other products as AnyDesk provided what I needed.
Verified User
Anonymous
Chose AnyDesk
AnyDesk is simpler to use than BeyondTrust. Beyond trust is suitable for a bit, but it's a bit heavy. Major guidance is required to guide the next person. Multiple steps are involved before we get remote access. Sometimes, it gets stuck in between. Beyond trust, data transfer …
Verified User
Anonymous
Chose AnyDesk
AnyDesk is so much easier to use than any of the alternatives I've tried, and actually has basic features like remembering passwords for unattended access. The file transfer is also a heck of a lot better on AnyDesk, as the copy and paste function just saves so much time …
Verified User
Anonymous
Chose AnyDesk
We selected AnyDesk due to its faster deployment and end-user friendliness, which helps speed up the implementation process.
Verified User
Anonymous
Chose AnyDesk
TeamViewer, Splashtop, GoToMyPC and Join.me (discontinued)
Verified User
Anonymous
Chose AnyDesk
The most important thing is ease of use and easy to understand. zoom, Google Meet and TeamViewer and very complicated as compared to AnyDesk. Within 2-3 clicks we can connect get access and get the work done. It doesn't need the user to be well worse with the system even a noob …
Datto RMM
Verified User
Anonymous
Chose Datto RMM
The user interface from Datto RMM is great and the demo looked good.

The moment we got it in our hands it was nothing but problems for us.
Sean Ursulo | TrustRadius Reviewer
Sean Ursulo
Senior Network Engineer
Chose Datto RMM
Our previous system was N-able RMM and while it was a good tool, the current version of Datto RMM has been better in most aspects. I personally have not used N-able in a few years and would not be able to go into too much detail about how they currently compare.
Jacob Boyce | TrustRadius Reviewer
Jacob Boyce
IT Manager
Chose Datto RMM
I feel like we only scratched the surface with what Connectwise Automate (formerly LabTech) could do. I don't remember seeing Connectwise have the ability to auto-update or install apps automatically for you from a selection of managed apps. I do love the simplicity of …
Verified User
Anonymous
Chose Datto RMM
Both Datto and SolarWinds leave a lot to be desired but from a technological aspect, but SolarWinds products are substantially better. At least when they aren't being hacked. SolarWinds was an intuitive design with some decent features that made management much more seamless …
PM
Pablo Magliola
IT Operations Manager
Chose Datto RMM
Unlike other RMMs, Datto does not require a scripting expert or level 3 engineer in order to set up and for its daily use. I see the ComStore, where you'll find a great amount of pre-made and tested scripts, as one of its greatest strenghts. You'll typically find what you need …
Features
AnyDeskDatto RMM
Remote Administration
Comparison of Remote Administration features of Product A and Product B
AnyDesk
8.6
Ratings
9% above category average
Datto RMM
-
Ratings
Screen sharing9.40 Ratings00 Ratings
File transfer9.30 Ratings00 Ratings
Instant message8.70 Ratings00 Ratings
Secure remote access with Smart Card authentication9.20 Ratings00 Ratings
Access to sleeping/powered-off computers6.70 Ratings00 Ratings
Over-the-Internet remote session9.10 Ratings00 Ratings
Initiate remote control from mobile8.10 Ratings00 Ratings
Remote management of servers & workstations8.90 Ratings00 Ratings
Remote Active Directory® management8.40 Ratings00 Ratings
Centralized management dashboard8.70 Ratings00 Ratings
Session record8.90 Ratings00 Ratings
Annotations7.60 Ratings00 Ratings
Monitoring and Alerts8.30 Ratings00 Ratings
Multi-platform remote control9.20 Ratings00 Ratings
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
AnyDesk
-
Ratings
Datto RMM
1.0
Ratings
149% below category average
Virtualization monitoring00 Ratings1.00 Ratings
IT Asset Discovery00 Ratings1.00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
AnyDesk
-
Ratings
Datto RMM
1.0
Ratings
152% below category average
Remote monitoring00 Ratings1.00 Ratings
Network device monitoring00 Ratings1.00 Ratings
Activity Monitoring00 Ratings1.00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
AnyDesk
-
Ratings
Datto RMM
1.0
Ratings
149% below category average
Patch Management00 Ratings1.00 Ratings
Policy-based automation00 Ratings1.00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
AnyDesk
-
Ratings
Datto RMM
1.0
Ratings
149% below category average
Attended device access00 Ratings1.00 Ratings
Unattended device access00 Ratings1.00 Ratings
Mobile device access00 Ratings1.00 Ratings
Virtual device access00 Ratings1.00 Ratings
Multiple-display support00 Ratings1.00 Ratings
Multiple concurrent sessions00 Ratings1.00 Ratings
Best Alternatives
AnyDeskDatto RMM
Small Businesses
Getscreen.me
Getscreen.me
Score 9.7 out of 10
Panda Systems Management
Panda Systems Management
Score 7.3 out of 10
Medium-sized Companies
Remote Desktop Manager
Remote Desktop Manager
Score 9.6 out of 10
Action1
Action1
Score 9.5 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 9.6 out of 10
TeamViewer
TeamViewer
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AnyDeskDatto RMM
Likelihood to Recommend
9.1
(0 ratings)
1.0
(0 ratings)
Likelihood to Renew
9.8
(0 ratings)
-
(0 ratings)
Usability
9.1
(0 ratings)
1.0
(0 ratings)
Support Rating
8.5
(0 ratings)
-
(0 ratings)
Implementation Rating
9.0
(0 ratings)
-
(0 ratings)
Configurability
8.0
(0 ratings)
-
(0 ratings)
User Testimonials
AnyDeskDatto RMM
Likelihood to Recommend
Quick connection with pre-set clients, where you can connect with or without a password, and even turn on your computer if you have it configured that way. When connecting to multiple devices, managing several windows can be confusing when, in my opinion, it could be better managed by tabs with the connections listed sequentially for visual identification.
Verified User
Anonymous
Read full review
Very well suited for MSPs, which is where we are being allowed to use it from. Quite cheap compared to some competitors, too. It's an all-around useful tool for managing your users and their machines for keeping things up to date, tracking specs, and troubleshooting.
Jacob Boyce | TrustRadius Reviewer
Jacob Boyce
IT Manager
Read full review
Pros
  • It allows you to troubleshoot and fix system issues remotely
  • It enables you to give online training and presentations to your team and record it for future use.
  • It enhances you remote support experience with advanced tools
  • It offers affordable remote support solution
  • It offers higher availability
MS
Mayur Sawant
IT Executive
Read full review
  • Remotely view servers and end users systems and specifications.
  • Remotely apply updates and instllations for servers and end user systems.
  • Connect to user sessions for servers and end users systems.
Sean Ursulo | TrustRadius Reviewer
Sean Ursulo
Senior Network Engineer
Read full review
Cons
  • we should be able to connect from windows to iphone or ipad, it is now possible to connect to ipad or iphone. AnyDesk can work on this.
  • the field where we enter remote address should be more visible. New user cannot find where to enter the remote address that takes some time to connect. AnyDesk should change the placement of it.
  • If we can change the colour theme of the UI that will be an addon thing. when you daily use AnyDesk you get bored of the same UI.
  • Just like a Xmax UI. Any desk should constantly change somethings which makes the UI visually appealing.
Verified User
Anonymous
Read full review
  • Their hardware was terrible. We had one product fail four times in 3 months, another fail twice in six months. Same client.
  • The RMM is poorly coded, designed and implemented.
  • Autotask was a decent integration until the integration failed and couldn't be resolved.
Verified User
Anonymous
Read full review
Likelihood to Renew
This is the best remote access tool to any pc/laptop/desktop. We can make sure that we are 24/7 monitored, connected and if any technical problem arises, there can be a solution remotely with the help of AnyDesk. As AnyDesk has a remote access tool, it is easy to show clients how to do simple technical tasks on their remote pc/laptop just by loggin in from abroad
Sharif Shibly Sadique | TrustRadius Reviewer
Sharif Shibly Sadique
Director Strategy & Projects
Read full review
No answers on this topic
Usability
AnyDesk is easy to use; all its functions are visible, and the buttons with icons are easy to identify. It is very intuitive to use; no prior training is needed for its use or configuration. The functions are designed to be basic and easy to use, and it doesn't matter what operating system you have; it is cross-platform, so it doesn't have many limitations. stem you have; it is cross-platform, so it doesn't have many limitations.
Verified User
Anonymous
Read full review
In my opinion, Datto RMM fails at almost everything you throw at it.
Verified User
Anonymous
Read full review
Support Rating
I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
JM
João Mauricio
IT-Support
Read full review
No answers on this topic
Implementation Rating
Its easy to implement
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
We have tried TeamViewer, but it feels too heavy, and the price is too high in some use cases. We also used Microsoft's Remote Desktop Connection for a long time, but it lacked cross-platform support. We also used several others, including Jum Desktop, but initially, we did not notice that it scaled as well. AnyDesk has a good balance.
Verified User
Anonymous
Read full review
Our previous system was N-able RMM and while it was a good tool, the current version of Datto RMM has been better in most aspects. I personally have not used N-able in a few years and would not be able to go into too much detail about how they currently compare
Sean Ursulo | TrustRadius Reviewer
Sean Ursulo
Senior Network Engineer
Read full review
Return on Investment
  • This helped us resolve the issues remotely, saving the cost of an FSE visit and maintaining uptime.
  • Simple and lighter version helped to use this at any customer site.
  • Without much training, it can be used anywhere. We can guide customers in the remote areas to quickly connect.
Verified User
Anonymous
Read full review
  • Excellent tool to help resolve client issues quickly!
  • The developers are always trying to increase the value of the product, and it is making a difference.
Meredith Duke | TrustRadius Reviewer
Meredith Duke
Office Administrator
Read full review
ScreenShots