What users are saying about
7 Ratings
31 Ratings
7 Ratings
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Score 8.4 out of 101
31 Ratings
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Score 7.2 out of 101

Likelihood to Recommend

AppFolio

AppFolio Property Manager is great for small to medium-sized businesses (managing 300 - 1,000 units). I don't know if it would be as useful for extremely large organizations or extremely small organizations. There are so many features that we don't use (we don't currently have a need for) but I can't imagine a smaller business owner needing half of the features this software offers. As I haven't worked for a large organization that utilizes this program, I'm not sure if it would be beneficial or if it would meet all the needs of an extremely large organization (10,000+ units); therefore, I'm unable to speak on that portion.
Heather Urban profile photo

Yardi Voyager

Yardi Voyager, the core accounting and resident management component, is superb. It is well suited to manage all accounting needs including generating reports for investors and auditors alike. Yardi's weakness is the way it integrates with its ancillary products. Each product has been added to the suite as Yardi acquires software properties, and it doesn't always integrate in an efficient comprehensive way. Another result of this phenomenon is that each product has its own dedicated support team, so when you run into a problem, it is hard to navigate to the right source of support.
Ari Strauss profile photo

Pros

AppFolio

  • Their search features are awesome and it helps us find Tenants, Owners and Vendors by first name, last name, or phone number. It's great!
  • Reporting and accounting are very simple and have streamlined several of our processes that used to take hours to do usually can be done in one hour or less. Emailing reports to Owners has now been reduced from 2 days to 1 to 2 hours-that has been a great time saver.
  • Being mobile friendly has allow our employees and our tenants access to what they need 24/7 and almost everyone uses some kind of mobile device which has helped increase visibility for our units and helps keep our vacancy rate low.
  • Their support team is always there to help and has been a great asset to have to rely on their help.
Vivian McClintock profile photo

Yardi Voyager

  • Very strong for facilities management, being able to detail time and cost expenditures and identify problems is huge!
  • Budget and collection reports are easily readable and update from the data quickly and efficiently.
Jason Schorr profile photo

Cons

AppFolio

  • There is some reporting that we would like to see for our Owners and Tenants. Their vacancy report is one we wish we could pull in the tenants phone number to be able to have it on our report when we print.
  • Maintenance also has reporting that we would like to be able to produce from the keys checked out and keys returned so we can stay on top of checking out our units better. We would also like to do reports from the inspections. Being able to print the units coming vacant at the end of any given month and printing it so we know which unit needs to have painting, cleaning and carpet cleaning done would be very helpful. Right now we export the units and copy and paste into a spreadsheet template to have what we need for our maintenance board.
  • The process to remove misapplied rent or how to refund money to a tenant is a several step process we would like to see simplified.
Vivian McClintock profile photo

Yardi Voyager

  • The support direct from the company left a lot to be desired. If and when they did get back with you, it was usually unhelpful or too late.
  • All of the various modules can be confusing, and some do not integrate easily with the Yardi core. Even the Property Management module is vast and could require specialized knowledge to implement.
  • Yardi very often performs serve maintenance without notice to their customers. Generally they assume the maintenance will be seamless, but it very often is not.
Aaron Abraham profile photo

Usability

AppFolio

AppFolio 10.0
Based on 1 answer
It's very user-friendly and it's an easy to learn system. The display is easy to understand and it's easy to find what you're looking for on the desktop site. We've had at least 3 new hires in the last year and everyone has picked up the program rather quickly without much training or assistance. Everyone learns differently but at the same time, everyone was able to implement the program within weeks of starting.
Heather Urban profile photo

Yardi Voyager

No score
No answers yet
No answers on this topic

Support

AppFolio

AppFolio 8.0
Based on 1 answer
Typically, AppFolio answers all questions the same day. However, I've had issues with Apartments.com pulling our information on available listings and consistently advertising incorrectly. I've contacted AppFolio more than 3 times about this in the last month and they said they would look into it and work on getting it figured out with them. However, I've had two more incidents since then and I just feel like I'm not being heard. However, I do give them a higher rating because I feel like they DO try their best and they are VERY responsive when we have major issues (this is more of an inconvenience issue). They do have room for improvement but overall, they're on the right track.
Heather Urban profile photo

Yardi Voyager

No score
No answers yet
No answers on this topic

Alternatives Considered

AppFolio

This was our old program and it was not user friendly and very inefficient to use. We was never able to answer a question for an owner or a tenant very easily and many times we had to ask for them to let us call them back while we research their question because it was so difficult to maneuver in the program.
Vivian McClintock profile photo

Yardi Voyager

Yardi was one of the only applications that offered the flexibility and changeability that we needed to manage over 3800 individual properties. Most of the competitors were strictly structured to only allow management of large, multi-family complexes rather than a mix of the two. Further, the fact that we could easily integrate Yardi with SalesForce and other CRM applications made it an easy choice.
Aaron Abraham profile photo

Return on Investment

AppFolio

  • AppFolio has converted prospective clients to actual clients once they saw how my company could use the program to communicate with on-site property management teams and improve the communication and budgeting process.
  • AppFolio is expensive, especially for a small company, so that may have had some negative impact on the ROI.
  • Overall, AppFolio has also helped improve our ability as a company to communicate with asset manager levels.
No photo available

Yardi Voyager

  • Positive as it saved us time and money
  • Identifying problem suites with costs (maintenance costs or hours) has helped improve smart retention for us
Jason Schorr profile photo

Screenshots

Yardi Voyager

Pricing Details

AppFolio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Yardi Voyager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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