What users are saying about
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100
49 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

AppFolio Property Manager

We are able to manage the move-in process from scheduling a tour to the day of move-in through AppFolio. On the management side, budgetary things are managed in this system as well. When it comes to a true tool that’s easy to use and effective in helping to manage a property--this is it! Leasing consultant performance can even be tracked easily in this system.
Chantal Matthews, MSEd, CHES®, CHWC | TrustRadius Reviewer

Yardi Voyager

I think it really depends on what you're looking to get out of the system. In terms of managing, updating, creating, and following prospect records, Yardi Voyager is absolutely fantastic. There are a number of existing API integrations already on the market that can connect into the record, and I commissioned a custom one to be built to work with the website that seems on the whole to work fairly flawlessly, so long as your community codes aren't regularly changing. That said, you definitely need to do strong onboarding with anyone coming into the system, particularly if they have limited former CRM experience. There's a great opportunity to input (and aggregate reports) from multiple facets of the system, but if people are inputting poor data, or missing it entirely, or you haven't formalized an even plan for things like Source and Sub Source then even the best system is likely to end up disappointing you and your stockholders when it comes time to analyze data. But, when used properly I'm impressed with how robust it is.
Maria Clara Daly | TrustRadius Reviewer

Pros

AppFolio Property Manager

  • Wonderful user experience. I can log on to the interface, see exactly what is going on for the day: move-outs, move-ins, who owes rent, late fees, etc. You can also modify your screen exactly how you want it!
  • I love the quicklinks. You can see who is delinquent with their rent and automatically add late fees or even send a quick email/text.
  • LOVE the option to text the entire property. Ex: the pool shut down for emergency cleaning, and I was able to send out a quick text so that all tenants were notified, even if they were out of state.
hayley schreihart | TrustRadius Reviewer

Yardi Voyager

  • Yardi Property Management particularly excels at creating a system where it is easy to leave feedback for property managers because the data is available up front.
  • Yardi is also a useful tool at integrating property management across the entire platform. It can be used for asset management as well even for the most nitty gritty details.
  • It is also convenient to edit expenses inputted by the accounting department and managing those expenses forward for future budgeting.
Anonymous | TrustRadius Reviewer

Cons

AppFolio Property Manager

  • Only a few very technical items that wouldn't necessarily make sense to non-users and I haven't even cared enough to submit requests on the issues. It'd be nice if parking was easier to keep track of on the system. Right now, if you run a report it doesn't show all the information our company requires for the vehicles and therefore we have to keep track of it elsewhere.
  • Another obstacle we've encountered is that the program charges "by door" so if you have multiple units and properties you can really rack up pricing. That's especially true for large multi-unit buildings with parking.
Heather Urban | TrustRadius Reviewer

Yardi Voyager

  • Yardi PM is not intuitive. Even for savvy computer users, until you get to know it, it is not an easy platform.
  • It freezes fairly often on us.
  • Yardi's solutions and steps for some processes are cumbersome and again, not intuitive, so you have to ask someone with experience for help.
Sondrah Laden | TrustRadius Reviewer

Likelihood to Renew

AppFolio Property Manager

No score
No answers yet
No answers on this topic

Yardi Voyager

Yardi Voyager 9.0
Based on 1 answer
We have invested 5 years of setup, implementation and training on Voyager. It's doing a very good job for us and I feel we've only scratched the surface of its capabilities. Yardi support has been very responsive with very little down time. The training materials are great from Client Central
Anonymous | TrustRadius Reviewer

Usability

AppFolio Property Manager

AppFolio Property Manager 10.0
Based on 2 answers
The system is so intuitive and easy to use. There’s almost nothing in the system that can’t be undone if you make a mistake. Important things also have their own tabs. It’s also easy to use from the resident side which is helpful for in a world where everyone is not tech-savvy.
Chantal Matthews, MSEd, CHES®, CHWC | TrustRadius Reviewer

Yardi Voyager

Yardi Voyager 7.3
Based on 4 answers
I'm coming from the perspective of a fairly tech-adept person, so I didn't find the system too hard to learn. That said, I do feel some of the buried menus and the system's own internal search feature could use some improvement, but I have that feeling about the vast majority of CRMs I've ever used. There may be a little bit of a struggle to onboard/train up someone who isn't used to this sort of system, but once up and going it should be smooth sailing.
Maria Clara Daly | TrustRadius Reviewer

Support Rating

AppFolio Property Manager

AppFolio Property Manager 8.8
Based on 8 answers
The customer support is slow but reliable. Getting someone to get back to you on a forum is quick and easy. That hey use client's as their workforce to answer questions of other clients is crowd-sourcing at its finest.
Arcoma L. Lambert | TrustRadius Reviewer

Yardi Voyager

Yardi Voyager 8.0
Based on 7 answers
The local office is very knowledgeable, however recently it seems that Yardi has begun to route calls offshore and the knowledge base there does not seem to be as strong as the USA based support centers. All customizations are done by offshore personnel, which presents issues in terms of the language barrier and time zone differences.
Anonymous | TrustRadius Reviewer

Implementation Rating

AppFolio Property Manager

No score
No answers yet
No answers on this topic

Yardi Voyager

Yardi Voyager 8.0
Based on 2 answers
If you are converting from another system, grouping your properties by subsidy type seemed to help us. We were able to focus on a half dozen properties at a time, rather than the entire portfolio.
Anonymous | TrustRadius Reviewer

Alternatives Considered

AppFolio Property Manager

Each of the above have good features. I simply believe that AppFolio is the BEST I have ever used.
Robin Quick, CPM®, HCCP | TrustRadius Reviewer

Yardi Voyager

I and my company have only used Yardi. I am with a 2-year-old start-up now, but the person who chose to use Yardi here used it for 20 years previously. With a track record like that, I assume it is hard to beat!
Alison Clark | TrustRadius Reviewer

Return on Investment

AppFolio Property Manager

  • Collecting rents via ACH is a positive.
  • Managing turnover via rpeorts is a positive.
  • Not being able to talk to someone in support regarding questions is a problem.
Edward Lowery | TrustRadius Reviewer

Yardi Voyager

  • We initially moved to Yardi from paper ledgers. This had a tremendous time-saving effect.
  • Product was confusing and required training for some of our older staff members.
  • Clients that used the product were initially hesitant to pay for the added cost, but with time were able to see the benefit to their software.
Anonymous | TrustRadius Reviewer

Screenshots

Yardi Voyager

Pricing Details

AppFolio Property Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AppFolio Property Manager Editions & Modules

Edition
Residential1.251
Commercial1.501
Community Associations0.801
Student Housing1.251
Plus - Residential$31
Plus - Commerical1.501
Plus - Community Associations0.851
Plus - Student Housing$31
  1. per unit/per month
Additional Pricing Details

Yardi Voyager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Yardi Voyager Editions & Modules

Additional Pricing Details

Add comparison